Senior Technical Account Manager – Customer Success & Programmatic Advertising Solutions Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, distributed technology company that empowers digital publishers to unlock the full potential of their inventory. By delivering real‑time optimization, advanced analytics, and seamless integration across the programmatic ecosystem, we help publishers increase revenue, improve audience engagement, and make data‑driven decisions with confidence. Our mission is simple: to bring clarity and performance to the complex world of digital advertising.

Why Join brighthush?

At brighthush, we believe that technology should be a catalyst for growth, not a barrier. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. As a global team that works remotely across Europe, you’ll enjoy the flexibility of a distributed workplace while being part of a tight‑knit community that values transparency, innovation, and work‑life balance.

Position Overview

We are looking for an experienced Technical Account Manager (TAM) who thrives on solving complex technical challenges and building lasting relationships with our clients. In this role, you will act as the primary point of contact for our mid‑to‑large publisher partners, ensuring that they receive the highest level of service, support, and strategic guidance. You will collaborate closely with our product, engineering, and sales teams to drive successful implementations, optimize performance, and translate client feedback into product enhancements.

Key Responsibilities

• Client Relationship Management: Serve as the trusted advisor for a portfolio of publisher accounts, understanding their business objectives and aligning our solutions to meet their goals.
• Implementation Leadership: Own the end‑to‑end rollout of brighthush’s platform, from initial discovery and requirement gathering to configuration, testing, and go‑live support.
• Technical Troubleshooting: Diagnose and resolve integration issues, performance bottlenecks, and data discrepancies using SQL, JavaScript, and browser debugging tools.
• Performance Optimization: Analyze campaign data, identify optimization opportunities, and recommend actionable strategies to improve fill rates, CPMs, and overall revenue.
• Knowledge Transfer: Conduct training sessions, create documentation, and empower clients to self‑serve and maximize the value of our platform.
• Cross‑Functional Collaboration: Partner with product, engineering, and sales teams to relay client insights, prioritize feature requests, and influence roadmap decisions.
• Reporting & Analytics: Deliver regular performance reports, dashboards, and insights to stakeholders, ensuring transparency and data‑driven decision making.
• Continuous Improvement: Stay up‑to‑date with industry trends, emerging technologies, and best practices in programmatic advertising and ad operations.

Essential Qualifications

• Minimum of 3 years’ experience in technical account management, solutions consulting, or ad operations within the programmatic advertising space.
• Hands‑on expertise with Google Ad Manager (or equivalent ad serving platform) and a solid understanding of header bidding, DFP, and SSP integrations.
• Proficiency in SQL for data extraction, analysis, and troubleshooting.
• Strong knowledge of JavaScript and browser technologies (DOM, cookies, local storage, network requests) to debug client‑side issues.
• Excellent communication skills in English, both written and verbal, with the ability to translate technical concepts into business value.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and meeting deadlines.
• Experience working in a remote, distributed team environment and self‑management of work priorities.

Preferred Qualifications

• Experience with other ad serving platforms such as OpenX, PubMatic, or AppNexus.
• Knowledge of data privacy regulations (GDPR, CCPA) and their impact on ad tech solutions.
• Familiarity with analytics tools like Google Analytics, Tableau, or Power BI.
• Background in data science or statistical analysis, with the ability to build predictive models or A/B test frameworks.
• Previous experience in a SaaS or ad tech startup environment, demonstrating agility and adaptability.

Core Skills & Competencies

• Technical Acumen: Deep understanding of ad tech stack, data flows, and integration patterns.
• Problem‑Solving: Ability to dissect complex issues, identify root causes, and propose effective solutions.
• Client‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Strategic Thinking: Capacity to align technical solutions with business objectives and market trends.
• Collaboration: Strong teamwork skills, comfortable working with cross‑functional teams across time zones.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a TAM, you will have access to:

• Structured mentorship programs with senior engineers and product leaders.
• Regular training sessions on the latest ad tech innovations, data privacy regulations, and industry best practices.
• Opportunities to contribute to product roadmap discussions and influence the direction of our platform.
• Clear career pathways to senior TAM, Solutions Architect, or Product Management roles.
• Participation in industry conferences, webinars, and hackathons to expand your network and knowledge.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in Europe, supported by:

• Flexible working hours that respect personal commitments and promote work‑life balance.
• Monthly virtual team gatherings, quarterly all‑hands meetings, and informal coffee chats to foster community.
• A culture of transparency, where ideas are welcomed, feedback is constructive, and success is celebrated.
• Access to cutting‑edge tools and resources that enable you to deliver top‑notch client service.

Compensation & Benefits

We offer a competitive salary range of EUR 54,000 – 66,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to client satisfaction and revenue growth.
• Health and wellness benefits, including health insurance and mental health support.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans to share in the company’s long‑term success.

How to Apply

If you are a proactive, technically savvy professional who loves building relationships and solving real‑world problems, we want to hear from you. Join brighthush and help shape the future of digital advertising for publishers worldwide.

Ready to take the next step? and become a key player in our mission to bring clarity and performance to the programmatic ecosystem.