Multilingual Catering Customer Support Specialist – Independent Contractor, Remote, Japanese Language Proficiency, Flexible Hours

About brighthush and the Culinary Experience Revolution

At brighthush, we’re redefining the way people experience food. Our mission is to bring exceptional, culturally authentic catering to events of all sizes—from intimate dinner parties to large corporate galas—while delivering unparalleled customer service. We blend culinary artistry with cutting‑edge technology, creating a seamless experience for both our clients and our partners. As a rapidly growing, customer‑centric organization, we value creativity, adaptability, and a passion for hospitality.

We’re looking for a dedicated Multilingual Catering Customer Support Specialist to join our remote team as an independent contractor. If you thrive in a fast‑paced environment, love working with people, and can communicate fluently in Japanese, we want you on board. This role offers the flexibility to work from home, the autonomy to manage your own schedule, and the opportunity to contribute directly to our clients’ success.

Key Responsibilities

As a vital link between our clients and the production team, you will handle a variety of tasks that ensure a smooth, personalized experience for every customer. Your day‑to‑day duties will include:

• Email Support: Respond promptly to customer inquiries regarding catering services, menu options, dietary restrictions, and event logistics.
• Order Coordination: Communicate with the production team to confirm order details, special requests, and delivery schedules.
• Quote Preparation: Draft and send accurate, competitive quotes based on client specifications and pricing structures.
• Invoice Management: Issue, track, and reconcile invoices, ensuring timely payment and accurate financial records.
• Data Entry & CRM Maintenance: Organize customer information, update contact details, and maintain accurate records in our internal systems.
• Cross‑Functional Collaboration: Serve as the primary point of contact for internal teams, ensuring clear communication and timely resolution of issues.
• Process Improvement: Identify bottlenecks in the customer journey and propose solutions to enhance efficiency and satisfaction.
• General Support: Perform any additional customer‑support tasks as needed to keep operations running smoothly.

Essential Qualifications

To excel in this role, you should possess the following:

• Japanese Language Proficiency: Native‑level reading, writing, and speaking skills in Japanese. Ability to draft professional emails and respond to inquiries in Japanese.
• English Communication: Basic conversational English skills sufficient for internal communication and occasional client interactions.
• Customer Support Experience: Prior experience in a customer‑service or administrative capacity is highly desirable, though not mandatory.
• Computer Literacy: Comfortable using email clients, Google Sheets, Microsoft Excel, and other productivity tools.
• Organizational Skills: Strong ability to manage multiple tasks independently, prioritize effectively, and meet deadlines.
• Contract Eligibility: Must be eligible to work as an independent contractor (1099) in the United States.
• Location Preference: Candidates residing in the Cincinnati, OH or New York City area are preferred for occasional on‑site coordination with local production teams.

Preferred Qualifications

While not required, the following attributes will set you apart:

• Experience in the hospitality or catering industry.
• Knowledge of event planning and logistics.
• Proficiency in additional languages (e.g., Mandarin, Korean).
• Familiarity with CRM platforms such as HubSpot or Salesforce.
• Strong analytical skills for data entry and reporting.

Skills & Competencies for Success

To thrive at brighthush, you’ll need a blend of technical and soft skills:

• Communication: Clear, concise, and courteous communication in both Japanese and English.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose effective solutions.
• Attention to Detail: Precision in data entry, invoice handling, and order coordination.
• Time Management: Self‑discipline to manage flexible hours while meeting project milestones.
• Team Collaboration: Willingness to coordinate with cross‑functional teams, even from a remote setting.
• Adaptability to changing priorities and volume fluctuations.

Career Growth & Learning Opportunities

Although this role is contract‑based, brighthush is committed to your professional development. You will:

• Gain exposure to the full catering lifecycle—from client onboarding to event execution.
• Learn about menu design, dietary compliance, and event logistics.
• Develop advanced customer‑service techniques and conflict‑resolution strategies.
• Build a robust network within the hospitality industry.
• Receive mentorship from senior team members who are passionate about nurturing talent.

Work Environment & Company Culture

At brighthush, we celebrate diversity, creativity, and a collaborative spirit. Even as a remote team, we maintain a vibrant culture through:

• Regular virtual coffee chats and team huddles.
• Monthly “Innovation Fridays” where team members share ideas and best practices.
• Access to an online learning portal with courses on hospitality, customer service, and technology.
• Inclusive policies that support work‑life balance and mental well‑being.
• A culture that values transparency, accountability, and continuous improvement.

Compensation, Perks, and Benefits

As an independent contractor, you will receive:

• Hourly Rate: $17.00 per hour, paid bi‑weekly.
• Flexible scheduling that adapts to your personal commitments.
• Opportunity to work from home with your own computer and internet connection.
• Access to a digital toolkit that includes templates, SOPs, and training materials.
• Potential for higher rates and extended hours based on performance and business needs.

How to Apply

If you’re ready to bring your Japanese language skills and customer‑service expertise to a dynamic, growth‑oriented company, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply Now

Why brighthush?

At brighthush, you’re not just filling a role—you’re shaping the future of catering. Your contributions will directly impact how clients experience events, and your voice will help refine our processes. We value initiative, empathy, and a passion for excellence. If you’re looking for a flexible, rewarding opportunity where your language skills and customer‑service talents shine, this is the place for you.

We look forward to welcoming you aboard and celebrating the success we’ll create together.