Multilingual Customer Support Specialist – Italian & Spanish – Remote Afternoon Shift (11:00 AM – 8:00 PM) – brighthush

About brighthush

Welcome to brighthush, the trailblazing platform that is redefining how people experience culture and live entertainment worldwide. With a mission to democratize access to unforgettable events, we combine cutting‑edge technology, data‑driven insights, and a passionate community of creators to deliver seamless, immersive experiences across the globe.

Every month, our platform connects more than 300 million users in over 55 countries, empowering event organizers to scale, innovate, and reach new audiences. We’ve partnered with leading industry giants—now rebranded as brighthush—to bring award‑winning events to life, and we’re backed by a coalition of visionary investors who share our commitment to cultural enrichment.

At brighthush, we’re not just a tech company; we’re a movement that celebrates diversity, creativity, and the power of live moments. If you’re ready to help shape the future of entertainment and make a tangible impact on millions of lives, we want you on our team.

Position Overview

We’re looking for a dedicated Multilingual Customer Support Specialist fluent in Italian (native level) and proficient in Spanish or English to join our remote, afternoon shift team. This role is ideal for self‑motivated individuals who thrive in a dynamic, fast‑paced environment and are passionate about delivering world‑class service from the comfort of their home.

Shift Details: 11:00 AM – 8:00 PM (5 days a week) with a 1‑hour paid break. All work is performed remotely, giving you the flexibility to balance your personal and professional life.

Key Responsibilities

• Provide exceptional customer support via phone, email, and social media, resolving incidents and inquiries in a timely, professional manner.
• Manage high‑volume inbound calls and live chats, ensuring efficient communication and a positive customer experience.
• Utilize the Zendesk platform to document interactions, track tickets, and maintain accurate records of customer accounts.
• Handle complaints, offer appropriate solutions, and follow up to guarantee resolution while adhering to company policies and guidelines.
• Collaborate with the Operations Department on ad‑hoc tasks and cross‑functional projects as needed.
• Maintain a proactive, customer‑centric mindset, anticipating needs and going the extra mile to engage and delight users.
• Adhere to communication protocols, ensuring consistency and compliance across all channels.

Essential Qualifications

• Native‑level proficiency in Italian (oral & written).
• Fluency in Spanish or English (written & spoken).
• Prior experience in user support or customer service roles.
• Hands‑on experience with Zendesk or similar ticketing systems.
• Strong organizational skills: ability to plan, prioritize, and execute multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a solution‑oriented mindset.
• Detail‑oriented, with exceptional time‑management capabilities.
• Adaptability to rapid change and a flexible approach to shifting priorities.
• Resides in Brazil (required).

Preferred Qualifications

• Experience in a high‑volume, multilingual support environment.
• Knowledge of the live entertainment industry and its unique customer expectations.
• Familiarity with data‑driven customer insights and analytics tools.
• Previous remote work experience with a proven track record of self‑management.

Skills & Competencies

• Multilingual communication excellence.
• Technical proficiency with CRM and ticketing platforms.
• Strong problem‑solving and conflict‑resolution abilities.
• Empathy and emotional intelligence in customer interactions.
• Team collaboration and cross‑departmental coordination.
• Proactive learning mindset and continuous improvement focus.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering professional development. As a Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, industry trends, and advanced customer service techniques.
• Opportunities to transition into specialized roles such as Customer Success Manager, Product Support Lead, or Operations Analyst.
• Participation in cross‑functional projects that influence product roadmap and customer experience strategy.
• Access to a global network of peers and leaders through virtual town halls and collaboration tools.

Work Environment & Company Culture

Our culture is built on the pillars of humility, curiosity, and agility. We celebrate diversity and encourage every team member to bring their authentic self to work. Key cultural highlights include:

• Fully remote, flexible work arrangements.
• Inclusive, supportive community that values continuous learning.
• Regular virtual social events and team‑building activities.
• Transparent communication from leadership and an open feedback loop.
• Commitment to work‑life balance and mental well‑being.

Compensation & Benefits

While specific salary details are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses and incentives.
• Comprehensive health, dental, and life insurance coverage.
• Gympass membership for fitness and wellness.
• Meal allowance to support healthy eating habits.
• Transport allowance to offset commuting costs.
• Spanish language lessons to enhance your linguistic skills.
• Exclusive 40% discount on all brighthush events and experiences.
• Access to a curated library of cultural content and learning resources.

Why Join brighthush?

By joining brighthush, you’ll become part of a forward‑thinking team that is reshaping the entertainment landscape. You’ll:

• Work with cutting‑edge technology that powers millions of live experiences.
• Collaborate with passionate creators, artists, and industry leaders.
• Make a direct impact on customer satisfaction and brand loyalty.
• Grow professionally in a culture that rewards initiative and innovation.
• Enjoy the freedom of remote work while staying connected to a vibrant, global community.

How to Apply

Ready to bring your multilingual support expertise to brighthush? Click the link below to submit your application and join a team that values creativity, resilience, and a commitment to cultural enrichment.

Apply to this Job

About brighthush

Thank you for considering a career with brighthush. We’re excited to learn more about you and explore how your skills and passions align with our mission to democratize culture and entertainment.

For more insights into our culture and values, visit our brighthush Blog or read our latest feature on TechCrunch.

brighthush is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age, or caring responsibilities. We encourage everyone to apply!

If you require any accommodation during the selection process, please contact our Talent team so we can provide a welcoming and seamless journey.

To learn more about how brighthush processes your personal data, click here: .

Originally posted on brighthush