Senior Customer Onboarding Manager – Global SaaS Implementation & Client Success Leadership at brighthush

About brighthush

brighthush is a trailblazing SaaS platform that empowers marketing and customer engagement teams to unlock their full potential. With a mission to deliver seamless, data‑driven personalization across every touchpoint, brighthush has become the go‑to solution for brands that want to create unforgettable customer journeys. Our platform unites a powerful Customer Data Platform (CDP) with AI‑powered recommendation engines, omnichannel orchestration, and real‑time analytics—all in one intuitive interface.

Founded on a vision of democratizing cutting‑edge technology, brighthush has grown from a small startup to a global powerhouse with over 1,500 employees spanning 50+ nationalities and 30+ offices worldwide. We are backed by leading investors, including brighthush Capital, brighthush Capital, brighthush, and brighthush Catalyst, and serve more than 2,000 customers—from fast‑growing startups to Fortune 500 leaders such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush.

Our commitment to social impact is embedded in everything we do. Through initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, we are building a technology community that champions health, education, sustainability, and women’s representation in STEM across 30+ countries.

Role Overview

As a Senior Customer Onboarding Manager at brighthush, you will be the first point of contact for new clients after the sales team closes the deal. You will lead the transition from the sales process to full platform adoption, ensuring that every customer experiences a smooth, accelerated time‑to‑value. Your work will directly influence customer satisfaction, retention, and the overall success of our clients.

Key Responsibilities

• Project Management: Own the end‑to‑end onboarding journey for each client, from kickoff to handover to the Customer Success team. Create detailed project plans, timelines, and status reports.
• Client Relationship Building: Establish trust and credibility with stakeholders at all levels—executives, product owners, and end users—understanding their business objectives and technical requirements.
• Technical Guidance: Provide hands‑on support during platform setup, data integration, and configuration. Leverage your knowledge of APIs, webhooks, and data pipelines to recommend optimal solutions.
• Process Improvement: Continuously refine onboarding workflows, training materials, and knowledge bases to increase efficiency and reduce ramp‑up time.
• Success Metrics: Define and track KPIs such as time‑to‑value, adoption rates, and ROI. Use data to demonstrate the impact of brighthush on the client’s business.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Support, and Marketing teams to surface client feedback and drive product enhancements.
• Custom Development Oversight: When necessary, coordinate with the development team to ensure custom features meet quality standards and client expectations.
• Agency & Partner Coordination: Manage relationships with external agencies or third‑party vendors that are part of the client’s implementation.
• Training & Enablement: Design and deliver workshops, webinars, and on‑site training sessions that empower users to fully leverage brighthush capabilities.
• Documentation: Maintain comprehensive onboarding documentation, including technical specifications, user guides, and stakeholder maps.

Essential Qualifications

• Minimum 5 years of experience in SaaS project management and client onboarding.
• Strong project management credentials (Agile, PMP, Prince2) are highly desirable.
• Excellent written and verbal communication skills; fluency in English is required.
• Proven ability to manage multiple projects simultaneously while meeting deadlines.
• Experience with API integration, webhooks, and data pipelines.
• Understanding of AI‑driven recommendation engines and personalization algorithms.
• Familiarity with CRM, ERP, or marketing automation platforms.

Preferred Qualifications

• Experience with brighthush Tag Manager, brighthush Product Feed, and brighthush Analytics.
• Background in data‑centric marketing or customer experience roles.
• Knowledge of omnichannel orchestration across WhatsApp, SMS, Email, Web, App, and Site Search.
• Experience working in a fast‑paced, high‑growth environment.

Skills & Competencies

• Project Leadership: Ability to lead cross‑functional teams, set clear expectations, and drive results.
• Technical Acumen: Comfortable translating business requirements into technical solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional client experiences.
• Analytical Thinking: Skilled at interpreting data to inform decisions and measure success.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Communication: Clear, concise, and persuasive communication with both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career development. You will have access to:

• Internal training programs covering AI fundamentals, coding, foreign languages, and personal development.
• Subscriptions to learning platforms such as brighthush, brighthush, brighthush, brighthush, and brighthush.
• Mentorship from senior leaders across product, engineering, and customer success.
• Opportunities to lead cross‑functional initiatives and influence product strategy.
• Clear career pathways from Onboarding Manager to Senior Onboarding Lead, Customer Success Director, or Product Manager.

Work Environment & Culture

brighthush is a vibrant, inclusive community where diversity is celebrated and every voice matters. Our culture is built on:

• High ownership and accountability—every team member is empowered to make decisions.
• Collaboration across geographies—our distributed teams work seamlessly through digital tools.
• Continuous innovation—fast iteration cycles and a bias for action.
• Social impact—volunteer programs, community projects, and purpose‑driven initiatives.
• Work‑life balance—flexible schedules, remote work options, and wellness resources.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses tied to individual and company goals.
• Equity participation through our eligibility‑based ESOP program.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness stipend, gym memberships, and mental health support.
• Annual company retreats, team‑building events, and global conferences.

How to Apply

If you are a proactive, client‑focused professional who thrives in a fast‑paced SaaS environment, we would love to hear from you. Submit your application through the brighthush careers portal or send your resume and cover letter directly to [email protected]. In your cover letter, tell us about a time you accelerated a client’s time‑to‑value and the impact it had on the business.

Join the brighthush Mission

At brighthush, we are not just building a product—we are shaping the future of customer engagement. If you are ready to make a tangible difference, collaborate with a world‑class team, and grow your career in a purpose‑driven environment, apply today. Together, we will create a legacy of innovation, inclusion, and impact.