Senior Customer Success Manager – Enterprise AI & Cybersecurity Solutions for Automotive & Mobility – Strategic Account Leadership & Technical Architecture

About brighthush

brighthush is at the forefront of the AI‑driven cybersecurity revolution, delivering a cloud‑based, AI‑powered behavioral intelligence platform that empowers physical AI and smart mobility solutions. Our mission is to protect the next generation of connected vehicles, autonomous systems, and intelligent infrastructure by providing advanced detection, response, and operational intelligence that adapts in real time to evolving threats.

With a portfolio that spans XDR, AI Security, cyber threat intelligence, SOC services, and quality & operational intelligence, brighthush is the trusted partner for automotive OEMs, Tier‑1 suppliers, and mobility service providers across the globe. We blend cutting‑edge technology with deep industry expertise, enabling our customers to achieve measurable business outcomes while staying ahead of cyber risk.

Role Overview

We are looking for a seasoned Senior Customer Success Manager to join our EMEA team in Gothenburg, Sweden. In this high‑impact role, you will own the end‑to‑end customer journey for our most strategic enterprise accounts in the automotive and mobility space. You will act as the primary technical and business liaison, driving adoption, value realization, and expansion while ensuring a seamless, scalable experience for our customers.

Reporting to the Director of Customer Success EMEA, you will collaborate closely with cross‑functional leaders across Sales, Product, Data, Research, Cyber, Delivery, and Ops. Your blend of strategic account management, technical architecture, and project execution will be critical to maintaining the agility of a fast‑growing startup while delivering the rigor and accountability expected by enterprise clients.

Key Responsibilities

Solution Architecture & Technical Leadership

• Lead technical discovery workshops and design sessions to translate customer requirements into robust, scalable solutions.
• Architect integration blueprints that seamlessly embed brighthush’s platform within the customer’s existing cloud, API, and data ecosystems.
• Facilitate architecture discussions with customer stakeholders, ensuring alignment on security, compliance, and performance objectives.
• Translate complex technical concepts into clear, actionable internal requirements for Product, Delivery, and Engineering teams.

High‑Touch Customer Management

• Serve as the primary day‑to‑day point of contact for executive and technical stakeholders, building trust and credibility.
• Coordinate cross‑functional engagement across operational, technical, and leadership teams to maintain alignment and momentum.
• Communicate ROI and measurable business impact through data‑driven dashboards and executive briefings.
• Track, document, and deliver on commitments, ensuring transparency and accountability.
• Support renewal, expansion planning, and forecasting, driving revenue growth and customer lifetime value.

Strategic & Executive Engagement

• Own overall customer health, retention, and expansion strategy, developing a holistic view of each account.
• Build structured account plans that align with customer objectives and brighthush’s product roadmap.
• Lead business reviews, executive‑level discussions, and strategic workshops to surface opportunities and risks.
• Identify potential risks and design mitigation strategies that safeguard customer success and brand reputation.

Project & Program Management

• Define and manage project plans, technical requirements, milestones, timelines, and success criteria.
• Coordinate internal cross‑functional execution across Product, Delivery, Research, Data, and Engineering.
• Manage competing priorities, ensuring forward progress across multiple workstreams.
• Lead structured follow‑ups, maintaining clear documentation of actions, owners, and deadlines.
• Translate customer technical and operational requirements into structured internal action plans.
• Facilitate onboarding, new feature rollouts, workshops, and working sessions to drive implementation and optimization.
• Support escalation management during critical customer events, ensuring rapid resolution and minimal impact.

Essential Qualifications

• 5+ years of experience in Solution Architecture, Customer Success, Technical Account Management, or Sales Engineering roles.
• Proven track record managing complex, high‑touch enterprise accounts.
• Experience leading technical discovery and solution design across cloud, APIs, data platforms, integrations, or cybersecurity environments.
• Strong project and program management capabilities, with a history of delivering on time and within scope.
• Ability to manage multiple parallel workstreams with meticulous attention to detail.
• Comfortable engaging confidently with both executives and technical practitioners.
• Excellent written and verbal communication skills in English and Swedish.
• Strong analytical mindset, capable of translating technical solutions into operational outcomes.

Preferred Qualifications

• Experience in automotive, mobility, cybersecurity, IoT, or data platform environments.
• Background in startup or scale‑up environments with evolving processes and rapid iteration.
• Hands‑on knowledge of cloud architectures, API integrations, data pipelines, and enterprise security solutions.
• Experience managing cross‑regional stakeholders and coordinating delivery across globally distributed teams.

Skills & Competencies

• Strategic thinking with a customer‑centric mindset.
• Technical fluency in cloud platforms (AWS, Azure, GCP), API design, and data integration.
• Strong stakeholder management and influence skills.
• Project management tools proficiency (Jira, Confluence, MS Project).
• Data‑driven decision making and ROI articulation.
• Adaptability and resilience in fast‑moving, ambiguous environments.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As a Senior Customer Success Manager, you will:

• Lead cross‑functional initiatives that shape product strategy and roadmap.
• Mentor junior CSMs and technical account managers, building a high‑performance team.
• Participate in industry conferences, webinars, and thought‑leadership events.
• Access a robust learning platform with courses in AI, cybersecurity, and leadership.
• Earn certifications in cloud architecture, data science, and security best practices.

Work Environment & Company Culture

brighthush blends the energy of a startup with the stability of a global technology leader. Our culture is defined by:

• Innovation: We encourage experimentation and reward bold ideas that push the boundaries of AI and cybersecurity.
• Collaboration: Cross‑functional teams work together to deliver end‑to‑end value to our customers.
• Ownership: Every team member is empowered to take initiative and drive results.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment.
• Work‑Life Balance: Flexible working hours, remote options, and a supportive HR team keep you energized.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior CSM roles in Sweden.
• Performance‑based bonuses tied to customer success metrics and revenue growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health insurance, dental, and vision coverage.
• Generous paid time off, parental leave, and wellness programs.
• Continuous professional development budget and access to industry conferences.
• Modern office space in Gothenburg with state‑of‑the‑art amenities.

How to Apply

If you are a strategic thinker, technical storyteller, and customer‑obsessed leader ready to shape the future of AI‑driven cybersecurity in the automotive and mobility sectors, we want to hear from you.

Submit your application through the link below. We look forward to exploring how your expertise can help brighthush and our customers achieve unprecedented success.