Senior Customer Success Executive – Global Licensing & Renewal Specialist for Entertainment & Intellectual Property

About brighthush

brighthush has been a trusted partner in the entertainment and intellectual property ecosystem for over three decades. We provide a legal, scalable solution that enables cinemas, theaters, restaurants, hotels, and other commercial venues to showcase movies and TV shows worldwide. Our platform is the backbone of public performance licensing, connecting major Hollywood studios, independent filmmakers, and content creators with venues that want to deliver high‑quality entertainment experiences while staying fully compliant with copyright law.

At brighthush, we’re on a bold growth trajectory. We’re investing heavily in our people, technology, and customer experience to become the industry’s go‑to licensing partner. Our culture is built on collaboration, innovation, and a relentless focus on delivering value to our clients. If you thrive in a fast‑moving, high‑impact environment and want to help shape the future of entertainment licensing, brighthush is the place for you.

Why This Role Matters

The Customer Success Executive is a linchpin in our revenue engine. You’ll own a portfolio of existing customers, ensuring they remain compliant, satisfied, and profitable. Your work will directly influence our net revenue retention, a key metric that drives our company’s growth and market leadership.

Key Responsibilities

• Portfolio Management: Own a book of business, proactively engaging with each client to understand their evolving needs and ensuring their licensing coverage remains accurate and up‑to‑date.
• Renewal & Expansion: Drive renewal conversations 90 days before contract expiration, negotiate terms, and identify upsell opportunities that align with the client’s growth plans.
• Churn Mitigation: Monitor usage patterns, flag potential compliance gaps, and intervene early to prevent churn.
• Compliance Assurance: Verify that every venue, location, and newly added site is properly licensed, coordinating with internal legal and finance teams to resolve any discrepancies.
• Revenue Accountability: Track collected revenue, ensuring invoices are paid on time and that all financial metrics are accurately reflected in our CRM.
• Stakeholder Collaboration: Work cross‑functionally with Sales, Legal, Finance, and Product to resolve complex issues and deliver a seamless customer experience.
• Process Improvement: Continuously refine outbound calling cadences, documentation templates, and reporting dashboards to increase efficiency and effectiveness.

What You’ll Love About This Role

• Direct impact on revenue and customer satisfaction.
• Opportunity to work with high‑profile studios and venues worldwide.
• Dynamic, collaborative environment with a focus on professional growth.
• Clear career path to senior account management, strategy, or leadership roles.

Essential Qualifications

• 2–5 years of experience in customer success, account management, or licensing within the media, entertainment, or intellectual property sectors.
• Proven track record of managing renewals, mitigating churn, and driving expansion revenue.
• Strong consultative selling skills, comfortable handling cost‑driven objections with calm, data‑backed responses.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and data‑analysis tools.
• Experience with high‑volume outbound calling and proactive outreach.
• Knowledge of licensing, media rights, or intellectual property laws is a plus.

Preferred Qualifications

• Experience in a B2B SaaS or licensing technology company.
• Background in entertainment law or compliance.
• Fluency in multiple languages (English plus any additional language is a bonus).
• Strong analytical mindset with the ability to translate data into actionable insights.

Key Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering solutions.
• Communication: Clear, concise, and persuasive communication across all levels.
• Problem‑Solving: Ability to diagnose complex compliance issues and devise effective solutions.
• Time Management: Prioritize tasks in a fast‑paced environment while maintaining high quality.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Data‑Driven Decision Making: Leverage metrics to guide strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Success Executive, you’ll have access to:

• Mentorship from senior leaders in Customer Success, Sales, and Product.
• Regular training on licensing law, industry trends, and advanced CRM techniques.
• Opportunities to lead cross‑functional projects and initiatives.
• Clear progression paths to Senior Account Manager, Director of Customer Success, or even VP of Customer Experience.
• Participation in industry conferences, webinars, and thought‑leadership panels.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our culture is defined by:

• Transparency: Open communication channels and regular company‑wide updates.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Collaboration: Cross‑functional teams that break down silos and work toward shared objectives.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on mental well‑being.

Compensation & Benefits

• Base Salary: $65,000 – $75,000 (commensurate with experience).
• Performance Incentives: Earnable bonuses tied to net revenue retention and expansion targets.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage.
• Retirement: 401(k) plan with company match.
• Paid Time Off: 15 days of vacation, plus sick leave and public holidays.
• Remote Work: Fully remote position based in the United States.
• Professional Development: Budget for certifications, courses, and conference attendance.
• Employee Perks: Access to discounted entertainment, streaming services, and more.

How to Apply

Ready to make a tangible impact on the entertainment licensing landscape? Submit your application through our careers portal or click the link below to join the brighthush team.

Apply to this role at brighthush

Join brighthush Today

We’re looking for passionate, results‑driven professionals who are eager to shape the future of public performance licensing. If you’re ready to own a portfolio, drive renewal success, and help our clients thrive, we want to hear from you. Apply now and become part of a company that’s redefining how the world experiences entertainment.