Multilingual German Customer Support & Onboarding Specialist – Driving Growth & Member Acquisition for brighthush

About brighthush

brighthush is a trailblazing fintech that empowers small and medium‑sized enterprises (SMEs) to thrive by simplifying banking, accounting, and invoicing. With a mission to save time and money for entrepreneurs, we combine cutting‑edge technology with a human‑centric approach, delivering a seamless, data‑driven experience that lets businesses focus on what they love.

Since our launch, we have grown to serve over 2 million members across the UK, India, Germany, and France. Our global footprint spans vibrant tech hubs in London, Berlin, Paris, Gurugram, Hyderabad, Sofia, and beyond. We are proud to have raised more than $300 million in funding and to have earned the Great Place to Work certification for three consecutive years. At brighthush, we celebrate diversity, inclusion, and collaboration—values that fuel our innovation and help us build products that resonate with a wide range of customers.

About the Onboarding Team

The Onboarding Team is the first touchpoint for prospective members. We transform curiosity into commitment by guiding leads through a frictionless sign‑up journey, ensuring they experience the full spectrum of brighthush’s value proposition. Working closely with Marketing, Product, and KYC, we create a cohesive experience that turns cold leads into enthusiastic, long‑term customers.

Role Overview

As a Multilingual German Customer Support & Onboarding Specialist, you will be the bridge between brighthush and potential members. Your blend of stellar customer service and persuasive sales skills will convert interest into active accounts, driving revenue growth and expanding our German‑speaking user base.

Key Responsibilities

• Lead Outreach & Follow‑Up – Reach out to prospects who have downloaded the brighthush app but haven’t completed registration. Use proactive communication to re‑engage and guide them through the onboarding process.
• Onboarding Guidance – Walk prospects through the sign‑up flow, answer questions in fluent German, and highlight unique benefits that differentiate brighthush from traditional banks.
• Relationship Building – Establish rapport with each prospect, uncover pain points, and identify opportunities to upsell complementary brighthush products such as invoicing, payroll, or expense management.
• Compliance & Documentation – Collaborate with the KYC team to verify identity documents, troubleshoot issues, and ensure all regulatory requirements (KYC, AML, GDPR) are met.
• Product Evangelism – Stay current on new product launches and feature updates, and proactively introduce relevant solutions to prospects to maximize lifetime value.
• Data & Reporting – Maintain accurate records in our CRM, track conversion metrics, and provide insights to stakeholders on lead quality and onboarding bottlenecks.
• Continuous Improvement – Participate in regular cross‑functional meetings to refine onboarding scripts, FAQs, and support materials.

Essential Qualifications

• Native‑level fluency in spoken and written German.
• Proven experience in customer support or telesales, preferably in fintech or financial services.
• Track record of meeting or exceeding sales targets and upselling to prospects.
• Self‑starter mindset with a strong focus on revenue generation.
• Adaptability to rapid change, shifting priorities, and evolving product roadmaps.
• Member‑first mentality: always prioritizing the best experience for our users.
• Strong communication skills, both verbal and written, with the ability to simplify complex concepts.
• Experience with CRM platforms (e.g., Zendesk, HubSpot) and predictive dialing tools.
• Knowledge of compliance frameworks such as KYC, AML, and GDPR is a plus.

Preferred Qualifications

• Prior experience in a fintech startup environment.
• Familiarity with data‑driven decision making and analytics tools.
• Experience in a bilingual or multilingual support role.
• Understanding of the German regulatory landscape for financial services.

Skills & Competencies

• Customer‑centric mindset with a passion for solving real‑world problems.
• Strong sales acumen and the ability to close deals in a consultative manner.
• Technical aptitude: comfortable troubleshooting software issues and guiding users through digital workflows.
• Analytical thinking: interpreting data to improve conversion rates and customer satisfaction.
• Team collaboration: working effectively with cross‑functional partners.
• Resilience: handling rejection and maintaining motivation in a high‑volume environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a member of the Onboarding Team, you will:

• Gain exposure to product development, marketing, and compliance teams, building a holistic understanding of our business.
• Participate in quarterly skill‑building workshops covering sales techniques, fintech trends, and regulatory updates.
• Earn a personal learning budget of €1,000 per year to pursue courses, certifications, or conferences.
• Progress into senior support roles, team lead positions, or product specialist tracks based on performance and interest.
• Contribute to the design of new onboarding flows, influencing product strategy and user experience.

Work Environment & Culture at brighthush

We champion a flexible workplace that blends remote and in‑person collaboration. Our offices are designed as innovation hubs where teams gather for brainstorming, hackathons, and social events. We value:

• Flexibility – Choose a hybrid schedule that balances home and office time.
• Inclusivity – A culture that celebrates diversity in ethnicity, gender, background, and perspective.
• Transparency – Open communication channels where every voice is heard.
• Community – Regular team‑building activities, volunteering days, and wellness initiatives.
• Innovation – Encouragement to experiment, fail fast, and iterate quickly.

Compensation & Benefits

We offer a competitive salary range of €17,600 – €19,800 gross per year, commensurate with experience. In addition to base pay, you will enjoy:

• 25 days of paid annual leave plus 3 days for volunteering or learning & development.
• Extended maternity and paternity leave fully covered by the company.
• Comprehensive health and dental insurance plans.
• Mental wellbeing platform access to support your mental health.
• Fully covered Multisports card for fitness and recreation.
• Food vouchers, on‑site snacks, light meals, and beverages.
• Work‑from‑home equipment allowance to create a productive home office.
• Flexible remote work options with a hybrid model.
• Sabbatical leave after a set tenure to pursue personal or professional projects.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the future of banking for SMEs. You’ll:

• Work with cutting‑edge technology that simplifies complex financial tasks.
• Collaborate with passionate professionals across product, engineering, and compliance.
• Make a tangible impact on the growth of thousands of businesses worldwide.
• Benefit from a culture that values learning, innovation, and work‑life balance.
• Enjoy a transparent, inclusive environment where your ideas can shape the company’s direction.

How to Apply

If you are a proactive, customer‑focused German speaker ready to drive growth and deliver exceptional onboarding experiences, we want to hear from you. Submit your application through our official careers portal and join a team that is committed to making a difference for SMEs around the globe.