Seasoned Customer Experience Coordinator – Front‑End Retail Leadership & Loyalty Program Champion

About brighthush

brighthush is a Fortune 100 leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a global footprint that spans flagship stores, distribution centers, and e‑commerce platforms, brighthush is committed to creating memorable shopping experiences that blend style, value, and exceptional service. Our culture is built on diversity, collaboration, and continuous growth—values that empower every associate to thrive, innovate, and make a lasting impact.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, fast‑paced environment where every day presents new opportunities to learn, lead, and grow. Whether you’re stationed in one of our four global Home Offices, a bustling Distribution Center, or a flagship retail location, you’ll find abundant chances to develop your skills, advance your career, and shape the future of retail. We celebrate creativity, champion teamwork, and reward dedication with competitive compensation, comprehensive benefits, and a culture that values work‑life balance.

Key Responsibilities

• Customer Experience Leadership: Oversee a front‑end team of associates, ensuring prompt, courteous service and the promotion of loyalty programs. Lead by example—engage with customers, maintain a clean and organized store, and model outstanding service standards.
• Team Development: Train, mentor, and coach associates on front‑end principles, personalizing the customer experience, and effectively promoting loyalty programs. Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Operational Excellence: Assign registers, manage POS coverage, coordinate breaks, and ensure all associates execute tasks in line with the store plan. Prioritize responsibilities, communicate clearly with management and staff, and keep the store running smoothly.
• Customer Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for positive outcomes. Maintain a calm, solution‑oriented approach that reinforces customer trust and loyalty.
• Compliance & Safety: Uphold all labor laws, company policies, and procedures. Promote safety awareness, maintain a safe environment, and support store shrink reduction initiatives.
• Program Promotion: Champion credit and loyalty programs, ensuring associates understand and effectively communicate benefits to customers.
• Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and provide progress updates. Participate in store meetings, share insights, and contribute to strategic initiatives.
• Additional Duties: Perform other tasks as assigned, demonstrating flexibility and a willingness to support the team in any capacity.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and the ability to apply them in a dynamic retail environment.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to multitask, adapt to changing priorities, and respond effectively to unexpected situations.
• Proven team‑player mindset, collaborating seamlessly with peers and supervisors.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience in a high‑volume retail setting, managing large teams and complex operational workflows.
• Knowledge of loyalty program mechanics and proven success in driving enrollment and engagement.
• Previous exposure to POS systems, inventory management, and store shrink reduction strategies.
• Leadership training or certification in customer service excellence.
• Proficiency in data analysis tools to track performance metrics and identify improvement opportunities.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering memorable experiences.
• Strong leadership presence, capable of inspiring and motivating teams.
• Analytical thinking, with the ability to interpret data and translate insights into action.
• Problem‑solving aptitude, turning challenges into growth opportunities.
• Adaptability, thriving in fast‑changing environments and handling multiple priorities.
• Excellent interpersonal skills, fostering positive relationships with customers, associates, and leadership.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that refine your managerial skills.
• Cross‑functional training across merchandising, operations, and digital channels.
• Mentorship from senior leaders who share their expertise and guide your career trajectory.
• Opportunities to transition into store management, regional leadership, or specialized roles in loyalty and customer experience.
• Continuous learning resources, including workshops, e‑learning modules, and industry conferences.

Work Environment & Culture at brighthush

Our culture is defined by:

• Inclusivity: A welcoming environment where diverse perspectives are valued and celebrated.
• Collaboration: Open communication channels that encourage teamwork and shared success.
• Innovation: A forward‑thinking mindset that embraces new ideas, technologies, and processes.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance incentives.
• Work‑Life Balance: Flexible scheduling, paid time off, and supportive policies that respect personal commitments.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, the full compensation package at brighthush is designed to reward performance, dedication, and loyalty. Benefits include:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phone plans, and pet insurance.
• Employee Assistance Program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Auto and home insurance discounts, scholarship programs, and adoption assistance.

How to Apply

Ready to elevate your career and make a tangible impact at brighthush? Click the link below to submit your application and join a team that values excellence, innovation, and growth.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital status, or military status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: brighthush Store 1399 Pearland, TX Address: 2650 Pearland Parkway – Suite 170