Owner Support Specialist – Bilingual Customer Success & Property Owner Relations (Spanish & English) – Remote, UK Hours – Join brighthush

About brighthush

brighthush is not just a proptech company; it is a movement that is redefining how property owners, guests, and hospitality professionals interact in the digital age. Since 2016, we have blended cutting‑edge software with premium hospitality services to create a seamless ecosystem that empowers property owners across the UK, France, Portugal, Spain, and the UAE. Our platform automates everything from pricing optimization and channel management to housekeeping coordination and guest communication, allowing owners to focus on what they do best: delivering unforgettable stays.

Our mission is simple yet ambitious: to make property ownership effortless, profitable, and scalable. We do this by providing tools that are intuitive, data‑driven, and backed by a world‑class support team. At brighthush, we believe that every owner deserves a partner that listens, learns, and evolves with the market. That belief is the heartbeat of our culture, our product roadmap, and our hiring philosophy.

Why Join brighthush?

When you become part of brighthush, you are stepping into a global, multicultural environment that thrives on curiosity, collaboration, and continuous improvement. Our remote‑first culture means you can work from anywhere while staying connected to teammates across multiple time zones. We celebrate diversity, encourage open dialogue, and reward ideas that push the industry forward.

As a freelance Owner Support Specialist, you will:

• Directly influence the satisfaction and profitability of thousands of property owners.
• Work with cutting‑edge tools and data analytics that shape the future of short‑term rentals.
• Collaborate with cross‑functional teams—Operations, Finance, Guest Experience, and Product—to solve complex challenges.
• Grow your career through mentorship, training, and the opportunity to transition into specialized roles.

What We Offer

• Remote Flexibility: Work from the comfort of your home or any location that suits you, with a schedule that aligns with UK business hours.
• Competitive Compensation: As a freelance/independent contractor, you’ll receive a market‑competitive rate that reflects your expertise and the value you bring.
• Professional Growth: Access to ongoing training, mentorship, and career‑development programs that help you advance within the hospitality tech sector.
• Inclusive Culture: A welcoming environment that celebrates diversity, encourages open dialogue, and values every team member’s unique perspective.
• Impactful Work: Your daily efforts will directly enhance the experience of property owners, driving satisfaction, retention, and revenue growth for brighthush.

Role Overview

As an Owner Support Specialist, you will be the frontline advocate for property owners across the UK. Your primary responsibility is to ensure that every owner’s inquiry, request, or concern is addressed promptly, professionally, and with a personal touch. You will collaborate closely with cross‑functional teams—Operations, Guest Experience, Finance, and Account Management—to resolve issues, streamline processes, and continually elevate the owner experience.

Key Responsibilities

• Owner Communication: Handle incoming calls, emails, and support tickets from property owners, delivering clear, friendly, and professional assistance.
• Ticket Management: Log, prioritize, and track owner support tickets using our internal CRM and ticketing systems, ensuring timely resolution.
• Issue Resolution: Investigate owner questions and concerns, provide accurate information, and devise effective solutions that align with company policies.
• Internal Coordination: Partner with Operations, Guest Experience, Finance, and Account Management to resolve complex issues and maintain seamless communication.
• Escalation Management: Identify high‑priority or sensitive situations and elevate them to the appropriate teams or Account Managers when necessary.
• Follow‑Up: Keep owners informed of progress, deliver timely updates, and ensure all outstanding issues are closed satisfactorily.
• CRM & Documentation: Maintain meticulous records of all owner interactions, support tickets, and resolutions in our CRM and internal platforms.
• Owner Experience Enhancement: Build and nurture positive relationships with property owners through reliable, empathetic, and solution‑oriented support.
• Continuous Improvement: Identify recurring patterns, propose process enhancements, and collaborate with teams to implement best practices.

Essential Qualifications

• Proven experience in customer support, client service, or owner support roles.
• Native Spanish speaker with fluent English communication skills (written and spoken).
• Comfortable handling high volumes of calls, emails, and support tickets.
• Strong interpersonal and communication skills, capable of navigating difficult conversations with professionalism.
• Customer‑centric mindset and genuine enthusiasm for helping people.
• Excellent organizational skills and the ability to juggle multiple requests and priorities simultaneously.
• Sharp problem‑solving abilities and meticulous attention to detail.
• Confidence using CRM platforms, ticketing systems, and digital tools.
• Self‑motivated, able to work independently in a remote environment while collaborating with an international team.
• Availability to work during UK business hours and occasional weekends.

Preferred Qualifications

• Experience in short‑term rentals, property management, hospitality, or proptech.
• Familiarity with HubSpot, Zendesk, or similar customer support platforms.
• Background supporting international customers or clients.

Skills & Competencies

• Exceptional verbal and written communication in both Spanish and English.
• Proficiency in CRM and ticketing systems (e.g., HubSpot, Zendesk).
• Strong analytical and troubleshooting skills.
• Adaptability to evolving processes and technologies.
• Team‑player mindset with a proactive approach to collaboration.
• Time‑management and prioritization expertise.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You’ll have access to:

• Regular training sessions on industry trends, new product features, and customer‑service best practices.
• Mentorship programs pairing you with senior leaders across the organization.
• Opportunities to transition into specialized roles—such as Account Management, Operations, or Product Support—based on your interests and performance.
• Participation in cross‑functional projects that broaden your skill set and visibility within the company.

Work Environment & Company Culture

brighthush fosters a culture of openness, respect, and innovation. Our remote‑first approach means you’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• A collaborative digital workspace powered by Slack, Microsoft Teams, and Asana.
• Regular virtual team‑building events, knowledge‑sharing sessions, and cultural celebrations.
• A transparent communication style where ideas are valued and feedback is encouraged.
• A commitment to work‑life balance, with mental‑health resources and wellness initiatives.

Compensation, Perks, and Benefits

As a freelance/independent contractor, you’ll receive a competitive hourly or project‑based rate, commensurate with your experience and the scope of responsibilities. While specific details will be discussed during the recruitment process, typical benefits for contractors at brighthush include:

• Health and wellness stipends.
• Access to a digital benefits platform offering discounts on travel, tech, and lifestyle products.
• Professional development budget for courses, certifications, and conferences.
• Regular performance reviews and opportunities for role expansion.

How to Apply

If you’re passionate about delivering exceptional support, thrive in a fast‑paced, tech‑driven environment, and are fluent in both Spanish and English, we want to hear from you. Submit your application through our career portal, and let’s explore how you can contribute to brighthush’s mission of redefining hospitality excellence.

Join brighthush Today

At brighthush, we believe that every property owner deserves a seamless, profitable experience. By joining our Owner Support team, you’ll play a crucial role in turning that belief into reality. Embrace the challenge, grow your expertise, and help shape the future of short‑term rentals.

Ready to make an impact? Apply now and become part of a forward‑thinking, globally‑connected team that values innovation, collaboration, and customer success.