Dynamic Customer Experience Coordinator – Retail Store Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a rich heritage that spans more than a century, brighthush has grown into a Fortune 100 powerhouse known for its relentless focus on customer delight, operational excellence, and a culture that celebrates diversity, inclusion, and continuous learning. Whether you’re stepping into one of our flagship stores, working behind the scenes in a distribution center, or contributing from a remote office, you’ll be part of a team that values collaboration, innovation, and the relentless pursuit of excellence.

Why Join brighthush?

At brighthush, we believe that every employee is a brand ambassador. We invest in your professional development through structured training programs, mentorship opportunities, and a clear career ladder that rewards performance and initiative. Our inclusive environment encourages fresh ideas, empowers you to take ownership, and recognizes your contributions with competitive compensation, comprehensive benefits, and a host of employee perks. If you’re passionate about creating memorable customer experiences, thrive in a fast‑paced retail environment, and want to grow your career with a company that values your unique perspective, brighthush is the place for you.

Position Overview

As a Customer Experience Coordinator at brighthush Store 1487 in Dyersburg, TN, you will be the frontline champion of customer satisfaction. You’ll lead a team of Associates, ensuring that every shopper receives prompt, courteous service while promoting our loyalty programs and brand values. Your leadership will set the tone for a clean, organized, and engaging store environment that reflects brighthush’s commitment to quality and integrity.

Key Responsibilities

• Lead, coach, and motivate a team of front‑end Associates to deliver exceptional customer service and drive loyalty program enrollment.
• Model the highest standards of customer interaction, professionalism, and brand representation in every customer touchpoint.
• Maintain a pristine, well‑organized store layout that enhances the shopping experience and supports visual merchandising goals.
• Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations and optimal staffing levels.
• Address customer concerns and resolve issues swiftly, turning potential complaints into opportunities for loyalty and repeat business.
• Collaborate with Store Management to execute the store plan, prioritize tasks, and communicate progress and challenges effectively.
• Provide constructive feedback, recognition, and coaching to Associates, fostering a culture of continuous improvement and accountability.
• Partner with management to identify training needs, develop training plans, and deliver front‑end and customer‑experience training.
• Promote and support brighthush’s credit and loyalty programs, ensuring Associates are knowledgeable and enthusiastic ambassadors.
• Support shrink reduction initiatives, monitor inventory accuracy, and report discrepancies to maintain profitability.
• Champion safety awareness, enforce store safety protocols, and maintain a secure environment for customers and staff.
• Ensure compliance with all labor laws, company policies, and procedures, maintaining confidentiality and integrity at all times.
• Participate in additional duties as assigned, demonstrating flexibility and a willingness to contribute beyond the core role.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising principles and the ability to translate them into actionable store practices.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Proven ability to multitask, prioritize, and adapt to changing priorities in a dynamic retail environment.
• Demonstrated team‑building skills, including the ability to train, mentor, and inspire Associates.
• Flexibility to work a varied schedule, including nights, weekends, and holidays as required by store operations.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with loyalty program promotion and POS systems.
• Knowledge of safety and shrink‑reduction best practices.
• Prior exposure to a fast‑paced, high‑volume retail environment.
• Strong analytical skills for monitoring sales metrics and store performance indicators.

Core Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable shopping experiences.
• Leadership acumen: ability to inspire, coach, and develop a high‑performing team.
• Problem‑solving skills: quick to identify issues and implement effective solutions.
• Communication proficiency: clear, concise, and persuasive in both verbal and written forms.
• Adaptability: thrives in a fast‑moving environment and remains calm under pressure.
• Integrity: upholds confidentiality, ethical standards, and compliance with all policies.
• Technological fluency: comfortable using POS systems, inventory software, and basic data analysis tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by your ambition and performance. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for Store Manager or District Manager roles.
• Access to brighthush’s Leadership Development Program, featuring workshops, mentorship, and cross‑functional projects.
• Opportunities to work across different store formats, distribution centers, or corporate functions.
• Continuous learning through on‑the‑job training, e‑learning modules, and industry conferences.
• Recognition through performance awards, promotion pathways, and a culture that rewards initiative.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive workplace where every voice matters. Our culture is built on:

• Diversity & Inclusion: We celebrate differences and create an environment where all employees feel respected and empowered.
• Collaboration: Cross‑functional teamwork is encouraged, ensuring that ideas flow freely from front‑end staff to corporate leaders.
• Employee Well‑Being: We offer wellness programs, flexible scheduling, and a supportive open‑door policy.
• Innovation: Employees are encouraged to propose new ideas that improve customer experience, operational efficiency, and sustainability.
• Recognition: We celebrate achievements through peer recognition, spot bonuses, and annual awards.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your total compensation package includes:

• Competitive base pay that reflects your experience and performance.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) for mental health and well‑being.
• Additional perks such as pet insurance, legal assistance, and cell phone discounts.
• Opportunities for tuition reimbursement and professional development courses.
• Recognition of service milestones with bonuses and additional benefits.

How to Apply

If you’re ready to lead a team, elevate customer satisfaction, and grow your career with a Fortune 100 leader, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Location

brighthush Store 1487 – 384 US Highway 51 Bypass W, Suite 3, Dyersburg, TN