Planning Specialist – Customer Experience & Route Optimization Expert – Join brighthush’s Innovative Operations Team

About brighthush

brighthush is a trailblazing leader in the intersection of technology, customer service, and operational excellence. With a mission to protect people, enhance lives, and preserve the planet, we harness cutting‑edge data analytics, AI‑driven routing, and a customer‑first mindset to deliver unparalleled service across the United States. Our culture is built on curiosity, collaboration, and a relentless pursuit of improvement—values that empower every team member to grow, innovate, and make a real impact.

Why This Role Matters

As a Planning Specialist – Customer Experience, you will be the linchpin that transforms raw data into actionable route plans, ensuring our field teams arrive on time, on budget, and with a world‑class customer experience. Your analytical rigor and communication finesse will directly influence service quality, operational cost, and customer satisfaction—key metrics that drive brighthush’s growth and reputation.

Key Responsibilities

• Route Planning & Optimization: Design, test, and refine daily, weekly, and monthly route schedules using advanced routing software, balancing efficiency with customer service priorities.
• Data Analysis & Reporting: Collect, clean, and analyze operational data (e.g., travel times, service durations, customer feedback). Produce clear, actionable reports for stakeholders.
• Stakeholder Communication: Translate complex routing insights into concise, non‑technical briefs for field crews, dispatchers, and senior leadership.
• Process Improvement: Identify bottlenecks, propose automation opportunities, and collaborate with IT to implement new tools or workflows.
• Quality Assurance: Monitor adherence to routing guidelines, flag anomalies, and recommend corrective actions to maintain service standards.
• Cross‑Functional Collaboration: Work closely with Customer Experience, Operations, and Technology teams to align routing strategies with broader business objectives.
• Compliance & Safety: Ensure all routes comply with local regulations, safety protocols, and company policies.

Essential Qualifications

• High school diploma or GED (Bachelor’s degree preferred).
• 1–2 years of experience in dispatch, customer service, or logistics planning.
• Proficiency with routing/scheduling software (e.g., Route4Me, MapQuest, or equivalent).
• Advanced Microsoft Office skills—Excel (pivot tables, macros), Word, Outlook, PowerPoint.
• Strong analytical mindset with the ability to interpret data and derive actionable insights.
• Excellent written and verbal communication skills; comfortable presenting to diverse audiences.
• Physical ability to lift up to 10 lbs and sit for extended periods.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience with data visualization tools (Tableau, Power BI).
• Knowledge of GIS mapping and spatial analysis.
• Background in the pest control, field service, or logistics industry.
• Familiarity with Workday, Loop, or HireVue platforms.
• Project management certification (PMP, CAPM) or equivalent experience.

Core Skills & Competencies

• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Communication: Clear, concise, and persuasive—both in writing and speaking.
• Collaboration: Works effectively across departments, building consensus and fostering teamwork.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities.
• Customer‑Centric Mindset: Always considers the end‑user experience when making decisions.
• Technical Proficiency: Comfortable learning new software and integrating tools into existing workflows.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the work you do. Starting as a Planning Specialist, you will have the chance to:

• Progress to Senior Planning Analyst or Operations Manager roles.
• Lead cross‑functional projects that shape company‑wide strategy.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and training workshops—many of which are fully reimbursed.
• Contribute to the development of proprietary routing algorithms and AI solutions.

Work Environment & Culture at brighthush

Remote Flexibility: Work from the comfort of your home—eligible locations include Georgia and Austin, Texas. We provide the necessary technology stack and a robust virtual collaboration ecosystem.

Inclusive & Collaborative: Our teams celebrate diverse perspectives and encourage open dialogue. Regular virtual town halls, hackathons, and social events keep the community vibrant.

Innovation‑Driven: You’ll be part of a culture that rewards experimentation, continuous improvement, and data‑backed decision making.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive package that includes:

• Competitive base salary aligned with industry standards.
• 401(k) plan with company matching to help you build long‑term wealth.
• Generous paid time off (PTO) and holiday schedule.
• Tuition reimbursement for approved courses and certifications.
• Health, dental, and vision insurance options.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and performance‑based incentives.

How to Apply

Ready to take the next step in your career? Submit your application through our online portal and join a team that’s redefining customer experience through data, technology, and a passion for service.

Closing Statement

At brighthush, we believe that the best solutions come from people who are curious, collaborative, and committed to excellence. If you’re a data‑savvy, customer‑focused professional eager to shape the future of operations, we want to hear from you. Apply today and help us continue to protect people, enhance lives, and preserve the planet—one optimized route at a time.