Project-Based Part-Time Customer Service Agent – Remote, Flexible Hours, Multi-Channel Support for brighthush

About brighthush

brighthush is a leading global brand in the floral and gifting industry, celebrated for turning everyday moments into unforgettable celebrations. With a presence in over 30 countries and a growing digital footprint, brighthush blends the timeless charm of fresh flowers with cutting‑edge technology to deliver seamless, personalized experiences to customers worldwide. Our mission is simple: to brighten people’s lives one bouquet at a time.

As we expand our digital customer support network, we’re looking for dedicated, empathetic, and adaptable individuals to join our brighthush Flower Service team as Project‑Based Part‑Time Customer Service Agents. Whether you’re a seasoned support professional or a motivated newcomer, this role offers a flexible, remote opportunity to make a real impact on our customers’ happiness.

Why Join brighthush?

• Flexibility – Work from anywhere in the Philippines with your own device.
• Project‑Based Structure – Enjoy a dynamic schedule that adapts to seasonal peaks and off‑peak periods.
• Growth Pathways – Opportunities to transition into full‑time roles, specialized product support, or team leadership.
• Culture of Care – A supportive, inclusive environment that values empathy, creativity, and continuous learning.
• Competitive Compensation – Fair hourly rates, performance bonuses, and a comprehensive benefits package for eligible team members.

Key Responsibilities

As a Project‑Based Customer Service Agent, you will be the frontline voice of brighthush, ensuring every customer interaction reflects our brand’s commitment to excellence.

• Respond to customer inquiries via phone, live chat, and email with professionalism and efficiency.
• Assist customers with flower orders, delivery status, cancellations, modifications, and general product questions.
• Resolve issues with empathy, maintaining a positive experience even during high‑volume periods.
• Personalize responses to each customer’s situation, avoiding overly scripted replies.
• Accurately document all interactions in our CRM system, following established account procedures.
• Meet or exceed quality, productivity, and customer satisfaction metrics set by the team.
• Adapt quickly to seasonal changes in workload and evolving business needs.
• Collaborate with cross‑functional teams (Logistics, Marketing, Product) to provide comprehensive support.
• Participate in regular training sessions to stay updated on product knowledge and process improvements.

What You Bring

We’re looking for individuals who thrive in a fast‑paced, customer‑centric environment. The ideal candidate will possess the following:

• Availability to work 20–40 hours per week, with flexibility for weekends and holidays as needed.
• Full availability for the project‑based campaign (not currently employed or studying).
• Excellent verbal and written English communication skills.
• Comfortable handling of voice, chat, and email support channels.
• Quick learning ability – absorb new processes and product knowledge rapidly.
• Strong empathy and active listening skills.
• Natural ability to personalize interactions and build rapport.
• Customer‑first mindset, with a passion for delivering outstanding service.
• Strong problem‑solving skills and a proactive approach to challenges.
• Adaptability in a fast‑paced, seasonal environment.
• Attention to detail and a commitment to accuracy.
• Positive attitude, reliability, and the ability to remain calm under pressure.

Previous customer service or BPO experience is an advantage but not required. We value a genuine desire to help and a willingness to learn.

Essential Skills & Competencies

• Multi‑channel support proficiency (phone, chat, email).
• CRM and ticketing system familiarity (e.g., Zendesk, Freshdesk).
• Basic troubleshooting and escalation procedures.
• Time‑management and prioritization in a high‑volume setting.
• Strong written communication – clear, concise, and friendly.
• Active listening and emotional intelligence.
• Team collaboration and cross‑functional communication.
• Adaptability to new tools, processes, and seasonal demands.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Project‑Based Agent, you’ll have access to:

• On‑the‑job training modules covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship from senior agents and team leads.
• Opportunities to transition into full‑time roles, such as Customer Success Manager, Order Fulfillment Specialist, or Product Support Lead.
• Participation in cross‑departmental projects, giving you exposure to logistics, marketing, and technology teams.
• Regular performance reviews with clear pathways for advancement.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and customer obsession. Our remote team enjoys:

• Flexible work hours that respect personal commitments.
• Regular virtual team huddles and social events.
• A supportive manager who values feedback and continuous improvement.
• Access to digital wellness resources and mental health support.
• A collaborative environment where ideas are welcomed and celebrated.

Compensation, Perks, & Benefits

While specific rates may vary based on experience and workload, we offer:

• Competitive hourly wages, with performance‑based bonuses.
• Health and wellness stipend for remote employees.
• Paid time off for holidays and personal days.
• Access to a digital learning platform for skill development.
• Employee discount on brighthush products.
• Opportunity to earn a full‑time position with comprehensive benefits.

How to Apply

Ready to bring your empathy, communication skills, and passion for customer service to brighthush? Click the link below to submit your application and join our growing candidate pool. We look forward to connecting with you and exploring how you can help brighten our customers’ lives.

Apply to this Job

Join brighthush Today!

Whether you’re looking for a flexible part‑time role or a stepping stone to a full‑time career in customer experience, brighthush offers a supportive, growth‑oriented environment where your contributions truly matter. Apply now and become a vital part of a brand that celebrates life’s moments, one bouquet at a time.