[Remote] Account Executive

Note: The job is a remote job and is open to candidates in USA. ERM hires an Account Executive for its Marketing & Communications Agency. The role manages day-to-day client relationships and agency projects from initiation through completion, coordinating teams, budgets, timelines and deliverables while supporting account growth.

Responsibilities

• Serves as the primary point of contact for day-to-day client communications
• Builds and maintains strong client relationships founded on trust, responsiveness and accountability
• Keeps clients informed of project status through weekly status reports, timelines, meetings, and other written or verbal communications
• Receives and documents client briefings, feedback and approvals, ensuring information is communicated accurately to internal teams
• Understands client business objectives and keeps agency teams informed about relevant client, industry and sustainability developments
• Supports account growth by actively listening for new opportunities and identifying additional client needs
• Owns project details from initiation through completion
• Coordinates project timing, resources, budgets and deliverables across agency teams
• Collaborates with internal teams to develop, maintain and adjust project schedules as priorities evolve
• Maintains complete and accurate project documentation, including job setups, files, briefs, approvals and historical records
• Ensures all projects are executed accurately, efficiently, on time and within budget
• Tracks projects through project management and agency systems, proactively addressing potential delays or issues
• Demonstrates exceptional attention to detail and "sweats the small stuff" to ensure high-quality execution
• Works closely with account leadership, creative, research, digital and production teams to move projects forward
• Keeps internal teams informed of project status, client feedback and potential concerns
• Initiates and prepares first drafts of creative briefs and project documentation
• Reviews work product prior to client delivery to ensure accuracy and alignment with project objectives
• Coordinates client reviews and approvals for creative, production and project materials
• Supports project budgeting, forecasting, billing and invoicing processes
• Reviews billing schedules and invoice descriptions for accuracy
• Maintains client projections and assists with revenue forecasting
• Monitors project budgets and alerts account leadership to potential scope, budget or timeline concerns
• Supports change order development and scope management efforts
• Identifies opportunities for account growth and additional agency services
• Supports proposal and scope development efforts as requested
• Represents the agency at industry, client and community events
• Builds professional relationships that strengthen the agency's reputation and business development efforts
• Manage day-to-day account activities for assigned clients
• Monitor and respond promptly to client emails, calls and requests
• Coordinate project workflows, timelines and deliverables with internal teams
• Prepare meeting notes, conference reports, status updates and client communications
• Track project progress and update schedules in agency project management systems
• Maintain accurate records in project management and related agency platforms
• Review client budgets, billing schedules and invoices for accuracy
• Prepare first drafts of creative briefs, project briefs and change orders
• Escalate project risks, budget concerns or client issues as needed
• Identify opportunities to strengthen client relationships and contribute to account growth

Benefits

• The role can be based in Knoxville, TN or remote.

Company Overview

Company H1B Sponsorship