[Remote] Account Manager II

Note: The job is a remote job and is open to candidates in USA. Pathward is hiring an Account Manager II to collaborate with partners and internal stakeholders to evaluate, design, and implement financial products and services while maintaining compliant oversight. The role advocates for partners, supports implementations and remediation, manages partner portfolios, and helps ensure partner satisfaction and regulatory compliance.

Responsibilities

• Cultivates and maintains strong relationships with partners in the BaaS services sector
• Communicates partner issues and ensure the partner executive teams are aware of the issues
• Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests
• Provides customer-Focused delivery for Pathward’s partners
• Understands partners goals and develop tailored solutions to meet their needs
• Collaborates with cross functional teams to evaluate, design, and implement new programs and services
• Provides consultative and results-oriented support and guidance to partners throughout all phases of the implementation process
• Demonstrates subject matter experts of program requirement document and additional add-on features
• Champions partner needs and advocate for their success within the organization
• Proactively addresses any issues or challenges, striving to exceed partner expectations
• Collaborates with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs
• Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction
• Navigates a complex regulatory environment
• Manages complex partner portfolios
• Demonstrates ability to assess and manage risk in a dynamic environment
• Other duties as assigned

Skills

• Bachelor's degree or equivalent education and work experience
• Typically, 3+ years with bachelor's or equivalent
• Creative thinking and problem-solving abilities to determine best path forward in an environment where  multiple solutions are possible
• Great rapport building and communication skills with a diverse group of partners and management at all  levels
• Great customer service acumen and ability to advocate for the partner
• Ability to gain an understanding of partners and their position in the payments industry
• Maturity to work within and contribute to an expanding organization
• Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives
• Ability to enable fast solutions for partner ideas and concerns
• Meet/Exceed team and organizational goals as outlined by leadership

Benefits

• This role is also eligible for an annual performance-based incentive opportunity.
• Health insurance, 401(k) retirement benefits, life insurance, disability benefits, and paid time off for eligible employees.
• Hybrid, remote-office work arrangement.

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