[Remote] Account Manager Telecommunications

Note: The job is a remote job and is open to candidates in USA. Allegiance Supply is hiring a Telecommunications Vendor Manager to oversee vendor performance and improve service delivery across its telecommunications providers. The role manages vendor accountability, analyzes performance data, leads governance and corrective actions, and drives process improvement with internal stakeholders and vendors.

Responsibilities

• Partner with internal stakeholders and cross-functional teams to manage vendor performance and resolve operational issues
• Monitor, analyze, and measure vendor performance against established Service Level Agreements (SLAs) and contractual commitments
• Hold telecommunications carriers accountable for SLA violations through auditing, tracking, and recovery of applicable service credits
• Track and manage vendor performance trends, identifying opportunities for continuous improvement and operational efficiency
• Lead root cause analyses for recurring vendor and service delivery issues and implement corrective action plans
• Develop, maintain, and present monthly vendor performance reports, scorecards, and dashboards
• Analyze complex operational data to identify trends, risks, and opportunities for improvement
• Create meaningful performance metrics and KPIs that support strategic decision-making and accountability
• Deliver actionable insights and recommendations to leadership and business stakeholders
• Facilitate Vendor Business Reviews (VBRs), presenting performance results, key findings, and improvement initiatives
• Collaborate with internal subject matter experts and vendor partners to address service anomalies, escalations, and performance concerns
• Support contract compliance initiatives and ensure vendors consistently meet service expectations
• Foster productive and professional relationships with internal teams, vendors, and carrier partners
• Drive continuous improvement initiatives that enhance vendor management processes, reporting capabilities, and performance measurement methodologies
• Partner with incident management and technical teams to develop automated solutions for telecommunications circuit monitoring, metric collection, and reporting
• Document vendor performance trends, risk areas, improvement plans, and resolution activities

Skills

• Minimum 3 years of experience in Vendor Management, Program Management, Project Management, or a related role within the telecommunications industry
• Experience managing telecommunications carriers, service providers, or infrastructure vendors
• Strong analytical skills with the ability to interpret large data sets and develop actionable recommendations
• Experience working with SLAs, KPIs, performance scorecards, and vendor governance programs
• Excellent communication, presentation, and stakeholder management skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Program Management degree, certification, or equivalent professional experience within telecommunications, infrastructure, networking, or hyperscale environments
• Applicants must be one of the following: • U.S. Citizen or U.S. National • Lawful Permanent Resident (Green Card Holder) • Individual granted refugee status or asylum within the United States
• Strong technical understanding of telecommunications infrastructure, circuits, carrier services, and network operations
• Proven ability to work effectively across internal teams and external vendor organizations
• Exceptional organizational and project management capabilities
• Highly analytical mindset with strong problem-solving and decision-making skills
• Ability to synthesize technical and business information into executive-level reporting and presentations
• Experience developing business metrics, dashboards, and operational reporting frameworks
• Self-motivated professional capable of driving initiatives with minimal supervision
• Comfortable working in a deadline-driven environment while managing competing priorities

Benefits

• Remote work from anywhere in the United States.

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