[Remote] Global Key Account Manager (USA) MedTech Solutions

Note: The job is a remote job and is open to candidates in USA. TekniPlex is hiring a Global Key Account Manager for its MedTech Solutions business. The role leads global customer relationships and account strategy, driving growth, retention, commercial performance, and cross-functional coordination across the company’s medical technology portfolio.

Responsibilities

• Serve as the senior commercial owner and primary strategic relationship leader for assigned global key accounts
• Develop and execute comprehensive, multi-year global account plans defining revenue and profitability objectives, share-of-wallet targets, strategic priorities, relationship strategies, competitive positioning, and key opportunities
• Maintain a comprehensive understanding of the customer's corporate strategy, market position, financial performance, product portfolio, technology roadmap, manufacturing footprint, sourcing strategy, supply chain priorities, and growth objectives
• Map existing business and capabilities against the customer's global organization to identify whitespace, cross-selling opportunities, geographic expansion opportunities, and areas for deeper strategic participation
• Build broad, durable relationships across Procurement, Engineering, R&D, Operations, Supply Chain, Quality, business-unit leadership, and executive management
• Establish and manage an appropriate engagement cadence, including QBRs, Executive Business Reviews, executive sponsorship meetings, innovation workshops, and strategic planning sessions
• Own revenue, profitable growth, retention, and pipeline performance for assigned global accounts
• Deliver account-level sales and profitability performance consistent with or exceeding established objectives
• Build and maintain a robust, qualified opportunity pipeline aligned with the global account plan and MTS strategic priorities
• Expand MTS participation across customer products, programs, applications, business units, and manufacturing locations
• Lead cross-selling of the full MTS portfolio, including medical-grade materials, precision components, value-add solutions, and contract development and manufacturing capabilities
• Develop strategies to increase share of wallet and strengthen MTS position across the value chain
• Lead major opportunities from initial identification and qualification through technical evaluation, commercial development, negotiation, award, and transition to commercialization
• Establish the overall commercial strategy for assigned accounts, balancing customer requirements with MTS growth, profitability, capacity, risk, and strategic objectives
• Working with Sr. Technical Account Managers, lead major global RFQs, pricing initiatives, commercial proposals, negotiations, and strategic sourcing discussions
• Lead negotiations involving pricing, volume commitments, forecasts, payment terms, supply commitments, long-term agreements, productivity expectations, and other significant commercial terms
• Develop global commercial best practices where appropriate to improve consistency across regions, sites, and product lines while accounting for legitimate local market and operating requirements
• Exercise commercial judgment within established pricing and approval guidelines and develop clear recommendations for decisions requiring senior or executive approval
• Maintain deep knowledge of assigned accounts, including market performance, strategic priorities, acquisitions and divestitures, product portfolio, technology roadmap, manufacturing network, key programs, decision makers, competitive environment, and growth plans
• Develop and maintain a deep understanding of current business, competitive position, and estimated share of wallet within each assigned account
• Identify competitive threats, insourcing and outsourcing trends, supplier consolidation initiatives, acquisitions, new programs, technology shifts, footprint changes, and other developments that may create opportunities or risks
• Translate customer intelligence into actionable recommendations for Sales Leadership, Product Line Management, Strategic Marketing, Operations, and executive leadership
• Provide forward-looking insight regarding customer demand, sourcing direction, investment priorities, and market developments that may influence MTS strategy
• Lead periodic global account reviews with MTS leadership to evaluate performance, opportunity pipeline, strategic progress, risks, resource requirements, and next actions

Skills

• Bachelor's degree in Business, Engineering, Marketing, or a related discipline required
• 8+ years of progressive experience in strategic account management, business development, sales, or related commercial leadership roles, including responsibility for large, complex customer relationships
• Experience managing customer relationships across multiple business units, manufacturing locations, product platforms, and geographic regions
• Strong understanding of medical device applications, technical requirements, specifications, manufacturing processes, and product development environments, with the ability to translate technical and customer needs into commercial opportunities
• Strong commercial and financial acumen, including experience with pricing strategy, forecasting, profitability analysis, complex negotiations, contracts, and long-term agreements
• Demonstrated ability to develop relationships and influence decisions across customer functions and organizational levels, including senior and executive leadership
• Proven ability to lead cross-functional teams and influence stakeholders within a global, matrixed organization without relying on direct reporting authority
• Strong strategic thinking, communication, negotiation, presentation, problem-solving, and decision-making capabilities
• Ability to manage multiple complex priorities, opportunities, and commercial risks with a high degree of independence and judgment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and legibly complete time cards and work orders
• Ability to read, analyze, and interpret technical procedures and read blueprints and technical drawings, such as machine, mechanical, pneumatic, hydraulic, and electrical
• Ability to effectively present information in one-on-one and small groups situations to other employees of the organization
• Ability to effective present information and respond to questions form groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to apply concepts of basic algebra, geometry, fractions, percentages, ratios, and proportions to practical situations
• Ability to solve practical problems and deal with a variety of variable in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form
• MBA or advanced degree preferred
• Demonstrated experience managing global or multi-region strategic accounts strongly preferred
• Significant experience within medical devices, medical components, polymers, contract manufacturing, or another highly engineered manufacturing environment preferred

Benefits

• Comprehensive and flexible benefits program that you can customize to fit your personal needs
• Health care coverage for you and your family
• Financial security benefits
• Life insurance
• Disability coverage
• Voluntary benefits for extra financial protection and peace of mind
• Work-life benefits providing support and assistance
• Medical Coverage
• Prescription Drug Coverage
• Telemedicine
• Dental Coverage
• Vision Coverage
• Employee Assistance Program
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Basic Term Life/AD&D Insurance
• Voluntary Life/AD&D Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Voluntary Buy-Up LTD
• Hospital Indemnity
• Accident Insurance
• Critical Illness
• 401(k) Retirement Savings Plan
• Daily Pay
• Business Travel Insurance
• Legal Plan
• Identity Protection

Company Overview

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