[Remote] Accounting Success Manager

Note: The job is a remote job and is open to candidates in USA. Rillet builds AI-powered ERP software for accounting and finance teams. The Accounting Success Manager owns customer relationships after sales and implementation, applying accounting expertise to help customers configure solutions, adopt AI-powered workflows, and improve accounting processes.

Responsibilities

• Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet
• Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements
• Lead with AI fluency: Guide customers in adopting AI-powered workflows and getting the most value from the platform, turning complex accounting challenges into automated solutions built on Rillet's AI
• Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency
• Cross-functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation
• Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up-to-date on the latest features and functionality
• Represent Rillet: You’ll be the face of the company and will apply high customer empathy and structured problem-solving to ensure every customer interaction is delightful

Skills

• We're looking for an accountant who wants to be a builder—whether you've already moved into a client-facing/solutions role or you're a current accountant ready to apply your craft with modern tools
• Having previous professional accounting or audit experience will allow the candidate to build immediate trust with our customers
• You do need to care deeply about the problems we solve and the impact our customers can create
• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations)
• Solid understanding of US GAAP and the end-to-end close process
• Proven ability to translate accounting requirements into system configurations and automated workflows
• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment
• CPA (active or inactive)
• •even better if• you have exposure to technical accounting concepts like ASC 606 / revenue recognition
• Prior client-facing/consulting or implementation experience

Benefits

• Eligible for equity
• Benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals
• Take meaningful ownership and expand your scope as Rillet scales
• Team meals, events, and company gatherings
• Hybrid schedule: in person on Tuesdays and Thursdays, plus one additional flexible day each week
• Remote candidates based anywhere in the United States are considered

Company Overview