[Remote] Advanced Customer Support Technician - 2nd Shift

Note: The job is a remote job and is open to candidates in USA. General Dynamics Mission Systems hires an Advanced Customer Support Technician to screen, refer, and diagnose support inquiries involving computers and related systems. The role also prepares help desk incident reports, assists with hardware and software evaluation, and responds to technical problems and questions from internal and external clients.

Responsibilities

• With the ability to influence others while demonstrating superior communication and collaboration skills, the Advanced Customer Support Technician will screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems
• You may prepare help desk incident reports and assist in hardware and software evaluation
• You’ll also respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems
• These requests may be internal and external client-focused for company-hosted web-enabled solutions

Skills

• Associate degree is required or equivalent relevant experience, plus a minimum of 3 years of relevant experience
• U.S. citizenship is required
• Ability to provide training and technical assistance to users
• Ability to handle unexpected demands and adapt to new situations
• Creative thinking with the ability to multi-task
• Commitment to ongoing professional development
• Team player who thrives in collaborative environments and revels in team success
• Identifies opportunities to apply AI for continuous improvement and innovation

Benefits

• Opportunities to gain new knowledge
• A flexible work environment
• Contributions are recognized and rewarded

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