[Remote] Associate Manager, Provider Operations

Note: The job is a remote job and is open to candidates in USA. Oscar Health is a health insurance company built around a full-stack technology platform and a focus on serving its members. The Associate Manager, Provider Operations coaches and develops a team, partners with stakeholders to improve productivity and process efficiency, analyzes performance metrics, and manages reporting and team output.

Responsibilities

• Evaluates overall departmental performance by creating, gathering, analyzing and interpreting data and metrics as well as assisting in development of departmental metrics and implementation of mitigation strategies
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives
• Conduct root-cause analysis on systemic issues and construct action plans to address
• Maintains, analyzes, and communicates reporting on assigned team KPIs. Track monthly and quarterly to meet departmental objectives
• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

• 3+ years of direct people management experience
• 2+ years of experience in an operations role supporting production teams
• 1+ year experience using data to drive decision making and continuous improvement
• 3+ of Provider data experience with health insurance company
• Strong proficiency navigating Excel/Google Sheets, JIRA, and/or SQL
• Experience using analytics tools and reporting (Tableau, Looker, Periscope, etc.) to read, interpret and action upon data
• Experience supporting process improvement initiatives cross-functionally
• Bachelor's Degree
• Operational Excellence Certification (Lean Six Sigma or similar)

Benefits

• This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories.
• Participation in Oscar's unlimited vacation program
• Annual performance bonuses
• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements

Company Overview

Company H1B Sponsorship