Remote Bilingual Customer Service Representative – Health Care Enrollment & Managed Care Support for the New York Medicaid CHOICE Project

About brighthush and the Opportunity

At brighthush, we are redefining how people access the health care they need. As a Service‑Disabled Veteran Owned Small Business (SDVOSB), brighthush is dedicated to empowering individuals from diverse backgrounds—especially veterans, service‑disabled veterans, and people with disabilities—to navigate the complex world of health insurance with confidence and clarity. Our mission is to provide compassionate, knowledgeable support that bridges the gap between policy and people.

We are currently expanding our remote team and inviting a highly motivated, bilingual Customer Service Representative to join us in supporting the New York Medicaid CHOICE Project. This role is pivotal in ensuring that eligible residents receive the information, guidance, and enrollment assistance they deserve—all from the comfort of their own home.

Key Responsibilities

As a Remote Bilingual Customer Service Representative at brighthush, you will be the frontline advocate for clients seeking to enroll in or disenroll from health plans under the New York Medicaid CHOICE Project. Your day‑to‑day tasks will include:

• Client Interaction: Respond to enrollment service calls, answer inquiries, and provide clear, concise explanations of managed care options.
• Education & Guidance: Deliver managed care education, helping clients understand the benefits, limitations, and responsibilities of each health plan.
• Needs Assessment: Evaluate each client’s health care needs and assist them in selecting the most appropriate plan.
• Form Management: Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness.
• Issue Escalation: Identify and raise concerns or problems to the Central Operations Supervisor promptly.
• Process Support: Assist with enrollment and disenrollment procedures, ensuring a smooth transition for clients.
• Continuous Learning: Maintain up‑to‑date knowledge of the New York Medicaid CHOICE Project, policy changes, and best practices.
• Flexibility: Provide support during peak call volumes and occasional Saturday shifts as required.
• Team Collaboration: Work closely with the Call Center Supervisor and management to refine processes and enhance client satisfaction.
• Additional Duties: Perform any other tasks assigned by leadership to support the overall success of the enrollment program.

Essential Qualifications

• High school diploma or equivalent (college coursework preferred).
• Minimum of two years of experience in human services or public‑facing roles.
• Prior customer service experience, ideally in a call center environment.
• Fluency in English and at least one additional language (Spanish, French, Mandarin, etc.) is required.
• Strong computer literacy: proficient typing (fast and accurate) and comfortable navigating multiple software platforms.
• Excellent communication skills—both verbal and written—paired with the ability to follow directions and manage multiple tasks under pressure.
• Demonstrated empathy and a client‑first mindset.
• Ability to work independently while maintaining a high level of collaboration with remote teammates.

Preferred Qualifications

• Experience with health insurance enrollment or managed care programs.
• Knowledge of Medicaid policies, especially within New York State.
• Familiarity with CRM or case‑management software.
• Previous experience working in a remote or virtual call center setting.
• Certification in customer service or a related field.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help clients navigate complex health care options.
• Problem‑Solving: Ability to troubleshoot issues quickly and efficiently.
• Adaptability: Thrive in a fast‑moving environment with evolving policies.
• Time Management: Prioritize tasks and meet deadlines while maintaining quality.
• Team Player: Collaborate effectively with remote colleagues and supervisors.
• Technical Proficiency: Comfortable with call‑center software, spreadsheets, and data entry.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow in this role, you will have access to:

• Structured training programs covering health insurance fundamentals, policy updates, and advanced customer service techniques.
• Mentorship from experienced enrollment specialists and program managers.
• Opportunities to transition into senior enrollment roles, case management, or project leadership positions.
• Cross‑functional projects that expose you to different aspects of the organization, from operations to marketing.
• Continuous learning resources, including webinars, industry conferences, and certification courses.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different perspectives and experiences.
• Empowerment: Employees are encouraged to take ownership of their work and propose innovative solutions.
• Work‑Life Balance: Flexible scheduling (within Eastern Time Zone) and a focus on mental well‑being.
• Community Impact: Every team member plays a direct role in improving access to health care for underserved populations.
• Recognition: Regular shout‑outs, performance bonuses, and career advancement pathways.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote bilingual customer service roles.
• Performance‑based bonuses tied to client satisfaction metrics and enrollment targets.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off, including holidays, vacation, and sick leave.
• Professional development stipend to support courses, certifications, or conferences.
• Flexible work hours (within Eastern Time Zone) and a fully equipped home‑office stipend.
• Employee assistance program and wellness resources.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are becoming a vital part of a mission that transforms lives. You will:

• Make a tangible difference by helping people secure the health coverage they need.
• Work with a passionate, supportive team that values your voice.
• Grow professionally in a dynamic, purpose‑driven environment.
• Enjoy the freedom and flexibility of a fully remote position.
• Be part of a company that champions diversity, equity, and inclusion at every level.

Ready to Apply?

If you are a bilingual, customer‑focused professional ready to take on a meaningful role in health care enrollment, we want to hear from you. Join brighthush and help us bring clarity, compassion, and choice to those who need it most.

and start your journey with brighthush today.