Remote Bilingual Customer Success Manager – Spanish & English – Enterprise SaaS Solutions – Drive Adoption & Growth at brighthush

About brighthush

brighthush is a global leader in collaborative software, empowering teams to work smarter, faster, and more creatively. With a portfolio that spans project management, software development, and team communication, we help organizations of all sizes unlock the full potential of their people and processes. Founded in 2002, brighthush has grown to a vibrant community of over 10,000 employees worldwide, and we’re proud to be headquartered in Sydney, Australia. Our mission is simple: to make work more human and more productive for everyone, everywhere.

Why Join brighthush?

At brighthush, we believe that the best ideas come from diverse perspectives and inclusive cultures. As a Remote Bilingual Customer Success Manager, you’ll be part of a high‑impact team that shapes the experience of our enterprise customers across Latin America and the United States. You’ll work with cutting‑edge SaaS products, collaborate with cross‑functional leaders, and help our clients achieve measurable business outcomes. In return, we offer:

• Competitive base salary and performance‑based bonuses
• Equity participation to share in our growth
• Comprehensive health, dental, and vision coverage (including telehealth options)
• Unlimited paid time off and paid volunteer days to support your personal passions
• Access to a global learning platform, mentorship programs, and career‑development resources
• Flexible work hours across multiple Americas time zones, with a fully remote work environment

Role Overview

As a Remote Bilingual Customer Success Manager at brighthush, you will serve as the trusted advisor for our enterprise customers in Spanish‑speaking Latin America and the United States. Your primary mission is to ensure that each client realizes maximum value from our suite of SaaS solutions, driving adoption, expansion, and long‑term success. You will partner closely with Sales, Product, Support, and Marketing teams to deliver a seamless, high‑quality experience that turns customers into advocates.

Key Responsibilities

• Build and nurture C‑suite relationships – Establish yourself as a strategic partner for senior leaders, understanding their business goals and aligning brighthush solutions to achieve them.
• Develop and execute Customer Success Plans – Collaborate with the account team to create detailed success roadmaps, schedule regular check‑ins, and conduct Executive Business Reviews (EBRs) that highlight progress and future opportunities.
• Drive product adoption and expansion – Identify early adoption signals, champion best practices, and guide customers through advanced use cases to unlock additional value.
• Mitigate churn and manage risk – Proactively identify at‑risk accounts, design intervention strategies, and coordinate with the account executive and support teams to resolve issues before they impact retention.
• Voice of the Customer – Capture customer feedback, translate insights into product and service enhancements, and advocate for customer needs across the organization.
• Cross‑functional collaboration – Work hand‑in‑hand with Sales, Product, Support, and Marketing to ensure a unified, customer‑centric approach.
• Fluent bilingual communication – Conduct business in both English and Spanish, tailoring messaging to cultural nuances and regional business practices.

Essential Qualifications

• 3–7 years of experience in Customer Success, Account Management, or Enterprise SaaS support, with a proven track record of managing complex, multi‑product portfolios.
• Deep understanding of SaaS business models, customer lifecycle, and enterprise adoption strategies.
• Demonstrated ability to build trusted advisor relationships with C‑suite and executive stakeholders.
• Experience creating and executing Customer Success Plans, including EBRs and strategic planning sessions.
• Proficiency with Gainsight (or similar success platform), Salesforce, and BI tools such as Tableau.
• Strong analytical skills – ability to interpret usage data, identify trends, and recommend actionable insights.
• Fluency in both English and Spanish, with excellent written and verbal communication skills in both languages.
• Knowledge of Jira, Confluence, and JSM end‑user use cases, and the ability to demonstrate configuration trade‑offs.
• Experience balancing a book of business in a customer‑facing environment.

Preferred Qualifications

• Prior experience working with Latin American markets and an understanding of regional business practices and regulatory environments.
• Background in consulting or professional services, where you guided clients through complex technology implementations.
• Experience with customer‑centric metrics such as NPS, CSAT, and renewal rates.
• Knowledge of agile and DevOps practices, and how they intersect with collaboration tools.
• Experience leading cross‑functional initiatives and driving change across multiple teams.

Skills & Competencies

• Strategic thinking and business acumen – translate customer goals into actionable plans.
• Exceptional communication – articulate complex concepts clearly to both technical and non‑technical audiences.
• Relationship management – build trust and influence across all levels of an organization.
• Data‑driven decision making – use metrics to guide strategy and measure success.
• Problem‑solving – identify root causes, propose solutions, and execute on them.
• Adaptability – thrive in a fast‑moving, remote environment with diverse time zones.
• Collaboration – work effectively with Sales, Product, Support, and Marketing teams.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. As a Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Annual learning stipend for courses, certifications, and conferences.
• Internal mobility pathways to Product Management, Sales Engineering, or Customer Experience Leadership.
• Regular performance reviews that align your career goals with company objectives.
• Opportunities to lead global initiatives, such as regional adoption campaigns or product roadmap contributions.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our remote culture encourages autonomy, collaboration, and a healthy work‑life balance. You’ll join a community that celebrates diversity, fosters innovation, and values every voice. We host virtual town halls, hackathons, and cultural exchange sessions to keep our global team connected and engaged.

Compensation & Benefits (General Overview)

While specific figures vary by role and location, our compensation package typically includes:

• Competitive base salary aligned with market benchmarks for remote SaaS Customer Success roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options to share in brighthush’s long‑term success.
• Health, dental, and vision insurance (including telehealth services).
• Paid time off, sick leave, and paid volunteer days.
• Professional development stipend and access to a global learning platform.
• Flexible work hours and a fully remote work environment.

Ready to Make an Impact?

If you’re a bilingual, customer‑centric professional who thrives on building relationships, driving adoption, and turning data into action, we want to hear from you. Join brighthush and help shape the future of collaboration for teams around the world.

Apply now and become a key player in our mission to make work more human and productive for everyone.