VP of Customer Growth – Strategic Leadership for Global Expansion, Data‑Driven Acquisition & Retention

About brighthush

brighthush is a trailblazing global leader in insurance and financial services, serving more than 128 million customers across nearly 70 countries. With a dedicated team of 156,000 professionals, brighthush is committed to delivering innovative, customer‑centric solutions that protect and empower individuals and businesses worldwide. Our mission is to create a future where every customer feels secure, supported, and valued—no matter where they are or what they need.

At brighthush, we believe that growth is not just about numbers; it’s about building lasting relationships, fostering a culture of continuous improvement, and leveraging data to make smarter, more humane decisions. Our teams collaborate across borders, disciplines, and cultures, driving transformative change in a rapidly evolving industry. If you are passionate about shaping the future of financial services and thrive in a dynamic, inclusive environment, brighthush invites you to join our journey.

Role Overview

The VP of Customer Growth is a senior, full‑time remote executive responsible for steering customer acquisition, retention, and revenue expansion across brighthush’s global portfolio. This role will lead cross‑functional growth strategy, optimize sales and marketing funnels, strengthen broker and distribution‑partner collaboration, and harness data to elevate customer experience and portfolio profitability.

As a key member of the executive team, you will partner with product, technology, operations, and finance leaders to align growth initiatives with regional and global business objectives. Your strategic vision will translate into actionable plans that drive measurable impact, while your leadership style will inspire high‑performing teams to deliver sustainable, customer‑centric growth.

Key Responsibilities

• Strategic Leadership: Define and execute a comprehensive customer growth strategy that aligns with brighthush’s vision and long‑term goals. Set clear, measurable objectives for acquisition, retention, and revenue growth across all markets.
• Cross‑Functional Collaboration: Lead and mentor cross‑functional teams—including sales, marketing, product, data science, and partner relations—to design and implement growth initiatives. Foster a culture of collaboration, accountability, and continuous improvement.
• Data‑Driven Decision Making: Own the data ecosystem that informs growth strategies. Develop dashboards, KPIs, and analytics frameworks to monitor performance, identify opportunities, and optimize the customer journey.
• Sales & Marketing Funnel Optimization: Analyze and refine end‑to‑end funnels—from lead generation to conversion—to maximize efficiency, reduce churn, and increase lifetime value.
• Partner & Distribution Collaboration: Strengthen relationships with brokers, distribution partners, and other ecosystem players. Co‑create joint value propositions, incentive structures, and go‑to‑market plans that drive mutual success.
• Customer Experience Enhancement: Champion initiatives that improve the overall customer experience, from onboarding to post‑sale support. Leverage customer insights to shape product offerings and service delivery.
• Portfolio Profitability: Align growth initiatives with profitability targets. Conduct financial modeling, scenario analysis, and risk assessment to ensure sustainable revenue streams.
• Performance Monitoring & Reporting: Track key metrics, produce regular reports for the executive team, and adjust strategies based on data insights and market dynamics.
• Team Development: Coach, mentor, and develop high‑performing teams. Foster an inclusive, high‑energy culture that attracts, retains, and nurtures top talent.
• Stakeholder Management: Communicate growth plans and results to internal stakeholders, external partners, and regulatory bodies. Negotiate contracts, agreements, and partnership terms that support growth objectives.

Essential Qualifications

• Master’s degree in Business, Economics, Marketing, or a related field.
• 10+ years of progressive experience in sales, business development, or growth leadership within the insurance, financial services, or a comparable regulated industry.
• Proven track record of driving significant customer acquisition, retention, and revenue growth in a complex, multi‑channel environment.
• Demonstrated ability to lead cross‑functional teams and build inclusive, high‑performing cultures.
• Strong strategic planning skills, with the capacity to translate market insights and data into actionable, long‑term growth initiatives.
• Advanced analytical, problem‑solving, and decision‑making abilities, with proficiency in using data, KPIs, and dashboards to guide strategy.
• Excellent communication, stakeholder management, and negotiation skills across diverse cultures and business units.
• Experience managing relationships with brokers, distribution partners, and other ecosystem players.
• Proficiency in digital marketing, CRM platforms, and data analytics tools.

Preferred Qualifications

• Experience in a global, multi‑country organization with a focus on emerging markets.
• Background in product management or experience working closely with product teams to shape customer‑centric offerings.
• Knowledge of regulatory frameworks and compliance requirements in the insurance and financial services sector.
• Experience with agile methodologies and rapid experimentation cycles.
• Fluency in multiple languages, especially English and a second European language.

Skills & Competencies

• Strategic Vision & Execution
• Data‑Driven Decision Making
• Customer‑Centric Mindset
• Cross‑Functional Leadership
• Change Management & Adaptability
• Financial Acumen & Profitability Focus
• Relationship Building & Negotiation
• Communication & Influence
• Innovation & Continuous Improvement
• Resilience & Stress Management

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Executive Development Programs: Participate in tailored leadership training, executive coaching, and mentorship initiatives designed to sharpen strategic thinking and operational excellence.
• Cross‑Functional Rotations: Gain exposure to product, technology, and operations teams through structured rotation programs, broadening your skill set and expanding your network.
• Innovation Labs: Collaborate with our internal innovation labs to pilot new technologies, data science projects, and customer experience initiatives.
• Global Mobility: Opportunities to work in different regions, enhancing your cultural competence and global perspective.
• Continuous Learning: Access to a curated library of courses, webinars, and industry conferences to keep you at the forefront of industry trends.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture empowers employees to work from anywhere while staying connected through:

• Regular virtual town halls and all‑hands meetings.
• Collaborative digital workspaces and real‑time communication tools.
• Inclusive decision‑making processes that value diverse perspectives.
• Flexible work schedules that respect work‑life balance.
• A commitment to mental health and well‑being through employee assistance programs and wellness initiatives.

Compensation & Perks

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and tuition reimbursement.
• Wellness stipend covering gym memberships, mental health apps, and more.
• Flexible remote work setup with home office stipend.
• Access to cutting‑edge technology and tools.

How to Apply

Ready to lead the next wave of customer growth at brighthush? Submit your resume and a cover letter outlining your experience, achievements, and why you’re the ideal fit for this role. We’re excited to learn how your vision and expertise can help shape the future of our global customer experience.

Join brighthush – Where Growth Meets Purpose

At brighthush, we’re not just building a company; we’re building a community of innovators, thinkers, and doers who are passionate about making a difference. As VP of Customer Growth, you will have the opportunity to influence strategy at the highest level, drive measurable impact across millions of customers, and shape the future of the insurance and financial services industry.

If you’re a strategic leader who thrives on data, collaboration, and customer obsession, we want to hear from you. Apply today and become a pivotal part of brighthush’s journey toward a brighter, more secure future for all.