Senior Remote Customer Success Director – Enterprise SaaS & AI Cost Governance Leadership

About brighthush

brighthush is a next‑generation cloud and AI cost governance platform that empowers enterprise engineering teams to optimize spend before resources are provisioned. Founded in 2024, brighthush has quickly become a trusted partner for Fortune 500 companies, helping them unlock tangible savings, accelerate AI adoption, and maintain rigorous security and compliance across multi‑cloud environments. With a growing global team of 51‑200 professionals, brighthush is headquartered in Tel Aviv‑Yafo and operates with a fully distributed, remote‑first culture that values innovation, collaboration, and customer obsession.

Our mission is simple: make cloud and AI spend transparent, predictable, and controllable. By combining real‑time visibility, actionable insights, and automated remediation, brighthush enables organizations to reduce waste, accelerate ROI, and align technology spend with business objectives. As we expand our footprint across North America, we are looking for a visionary Customer Success Director to lead our US practice, drive customer value, and shape the future of our success organization.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the United States while collaborating with a high‑performing, globally distributed team.
• Impact‑Driven Role: Own a portfolio of strategic enterprise accounts and directly influence revenue, retention, and product evolution.
• Career Growth: Lead a rapidly scaling Customer Success function, mentor a high‑potential team, and shape the company’s success strategy.
• Innovative Culture: Thrive in an environment that encourages experimentation, continuous learning, and the use of AI to automate and elevate customer success workflows.
• Competitive Compensation & Benefits: Receive a market‑competitive base salary, performance‑based equity, comprehensive health benefits, unlimited PTO, and a generous professional development budget.

Key Responsibilities

As the Customer Success Director for brighthush, you will be the strategic partner for our most valuable North American enterprise accounts. Your day‑to‑day focus will include:

• End‑to‑End Account Ownership: Manage the full customer lifecycle—from onboarding and adoption to value realization, renewal, and expansion—ensuring a seamless experience for each account.
• Rapid Value Delivery: Collaborate with customers’ engineering teams to set concrete savings targets at kickoff, then drive remediation initiatives that deliver measurable cost reductions quickly.
• Multi‑Threaded Relationship Building: Develop deep connections across the customer’s organization, from FinOps leads and platform engineers to VP of Cloud Engineering, CFO, and procurement. Lead quarterly executive business reviews (EBRs) that align brighthush outcomes with the customer’s strategic goals.
• AI Cost Governance Leadership: Champion the adoption of AI and LLM spend visibility, MCP and API usage monitoring, and integration with the AI tools customers already use. This is brighthush’s fastest‑growing expansion channel.
• Enterprise Security & Compliance Navigation: Guide customers through vendor questionnaires, SOC 2 and AI risk assessments, IAM and permission reviews, and other compliance requirements—ensuring smooth, timely security reviews.
• Voice of the Customer: Act as the primary advocate for customer needs within brighthush. Prioritize feature requests with Product and R&D, manage escalations with clear severity and ownership, and ensure release notes reach the right stakeholders.
• Operating Cadence Management: Maintain per‑account health scores, tier and lifecycle stage classifications, and renewal risk signals. Sync closely with Sales, Solutions Engineering, and R&D to align on account strategy.
• Public Proof & Advocacy: Transform satisfied customers into references, reviews, case studies, and conference speakers. Leverage NPS and CSAT programs to identify and nurture brand ambassadors.
• AI‑Powered Automation: Lead the CS team’s use of AI agents and assistants to automate routine tasks, improve efficiency, and build new automation tools that deliver real time savings.
• Team Leadership & Playbook Development: Hire, onboard, and mentor US‑based Customer Success Managers. Write and refine playbooks that drive consistency, scalability, and high performance across the team.

Essential Qualifications

• 5+ years of experience in Customer Success or strategic account management for enterprise B2B SaaS, with at least 3 years owning strategic accounts ($150K+ ACV) or leading a CS team.
• 3+ years working with Cloud Infrastructure, FinOps, DevOps, platform engineering, CSPM, or observability personas.
• Deep technical fluency in IAM roles, CloudFormation stacks, Kubernetes cost allocation, Terraform, or Azure federated identity.
• Executive presence and proven ability to engage with VP and C‑level sponsors, while also collaborating effectively with engineering teams.
• Data‑driven mindset: ability to interpret usage and savings dashboards, build custom views, and defend health scores with confidence.
• Strong program management skills: orchestrate onboarding, escalations, and EBRs on a disciplined cadence with clear owners and dates.
• Hands‑on experience with the modern CS stack and daily use of AI assistants and agents.
• Based in the United States.
• FinOps Certified Practitioner or equivalent hands‑on FinOps experience within an enterprise.
• Prior experience at a cloud cost, cloud security, or infrastructure platform company.
• Experience managing AI and LLM spend (Bedrock, Azure OpenAI, Anthropic, Copilot) or MCP‑based integrations.
• Track record of building an automation or agent that saved your team real hours, with demonstrable results.
• Demonstrated success in growing a CS function from a small team—developing playbooks, health scoring, renewal processes, and hiring pipelines.

Preferred Qualifications

• Advanced certifications in cloud security (e.g., CISSP, CISM) or cloud architecture (e.g., AWS Certified Solutions Architect).
• Experience with AI governance frameworks and risk assessment methodologies.
• Proficiency in data visualization tools (e.g., Looker, Tableau, Power BI) for creating actionable dashboards.
• Background in consulting or professional services, providing strategic guidance to large enterprises.
• Fluency in multiple languages, enhancing communication with diverse global teams.

Skills & Competencies

• Strategic Thinking: Ability to translate customer goals into actionable plans that drive adoption and expansion.
• Relationship Management: Build trust with stakeholders at all levels, from engineers to executives.
• Analytical Acumen: Leverage data to uncover insights, forecast trends, and recommend improvements.
• Communication: Articulate complex technical concepts to non‑technical audiences and vice versa.
• Leadership & Coaching: Inspire and develop a high‑performing team, fostering a culture of continuous improvement.
• Project Management: Deliver projects on time, within scope, and with measurable impact.
• Innovation & Curiosity: Embrace new technologies, experiment with AI tools, and iterate on processes.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As the Customer Success Director, you will:

• Shape the strategic direction of the US Customer Success practice, influencing product roadmap and go‑to‑market strategy.
• Lead a high‑impact team, building a culture of ownership, accountability, and customer obsession.
• Participate in executive leadership meetings, contributing to company‑wide decisions and vision.
• Access a generous professional development budget for certifications, conferences, and courses.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.
• Earn equity and performance bonuses tied to company milestones and customer success metrics.

Work Environment & Culture

brighthush thrives on a culture that blends autonomy with collaboration. Our remote‑first model means you can work from anywhere in the United States, but we also host quarterly in‑person retreats to strengthen team bonds and align on strategy. We value:

• Transparency: Open communication channels and shared OKRs.
• Innovation: A sandbox environment where you can experiment with AI and automation.
• Diversity & Inclusion: A workforce that reflects a wide range of perspectives and experiences.
• Work‑Life Balance: Unlimited PTO, flexible hours, and a focus on outcomes over hours.

Compensation & Benefits

While specific numbers vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success leaders.
• Performance‑based equity grants that vest over four years.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and a generous holiday schedule.
• Professional development stipend and access to industry conferences.
• Wellness resources, including virtual fitness classes and mental health support.

How to Apply

If you are a strategic, data‑driven leader who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Submit your application through our careers portal and include a brief cover letter outlining why you’re the ideal fit for the Customer Success Director role at brighthush.

Join brighthush and help enterprises unlock the full potential of their cloud and AI investments—one customer at a time.