Remote Bilingual Customer Support Specialist – English & Spanish – Full‑Time, EU Timezone – Join brighthush

About brighthush

brighthush is a trailblazing technology partner that delivers end‑to‑end, white‑label casino and sportsbook solutions to the global gaming market. With a focus on innovation, reliability, and customer success, we empower brands to launch, grow, and scale their online gaming platforms with ease. Our mission is to create seamless, engaging experiences for players while providing our partners with the tools they need to thrive in a highly competitive industry.

Operating from a distributed, remote-first model, brighthush brings together a diverse team of experts from across Europe, North America, and beyond. We pride ourselves on a culture that values curiosity, collaboration, and continuous improvement. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of gaming technology.

Role Overview

We are looking for a highly motivated Remote Bilingual Customer Support Specialist to join our growing support team. In this role, you will be the first point of contact for our global customer base, ensuring that every interaction reflects the high standards of service that brighthush is known for. You will work across multiple time zones, handling inquiries in both English and Spanish, and will play a pivotal role in maintaining customer satisfaction and loyalty.

Key Responsibilities

• Customer Interaction: Respond to customer inquiries via email, chat, and ticketing systems with professionalism and empathy.
• Issue Diagnosis & Resolution: Identify root causes of reported problems, provide clear, actionable solutions, and follow up to ensure resolution.
• Product Feedback Loop: Capture and report product malfunctions, feature requests, and user experience insights to the product and engineering teams.
• Knowledge Base Management: Contribute to and maintain the internal knowledge base, ensuring information is accurate, up‑to‑date, and easily searchable.
• Multitasking & Prioritization: Manage multiple support tickets simultaneously while maintaining high quality and adherence to SLAs.
• Collaboration: Work closely with cross‑functional teams—Product, Engineering, Sales, and Marketing—to resolve complex issues and improve service delivery.
• Shift Flexibility: Operate during day, evening, night shifts, and weekends to cover EU time zones and support our global clientele.

Essential Qualifications

• Proficiency in English and Spanish (both written and spoken) with a strong command of industry terminology.
• Minimum of 1 year of customer support experience, preferably in a tech or SaaS environment.
• Excellent communication skills, with the ability to explain complex technical concepts in simple terms.
• Strong attention to detail and a methodical approach to troubleshooting.
• Proficiency with PC hardware, operating systems (Windows, macOS, Linux), and common productivity tools (Office 365, Google Workspace).
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Desk) and CRM platforms.
• Ability to work independently in a remote setting, managing time effectively and maintaining high productivity.

Preferred Qualifications

• Background in the gaming or online casino industry, or familiarity with betting platforms.
• Experience with multi‑channel support (live chat, phone, social media).
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices in customer data handling.
• Experience with analytics tools (Google Analytics, Tableau) to track support metrics.
• Additional language skills (Portuguese, French, German) are a plus.

Skills & Competencies

• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Empathy & Patience: Understanding customer frustrations and providing calm, reassuring support.
• Adaptability: Thriving in a fast‑moving environment with evolving products and processes.
• Team Player: Collaborating across departments to deliver a unified customer experience.
• Continuous Learning: Staying current with industry trends, new technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Support Specialist, you will have the opportunity to:

• Advance into Senior Support Engineer or Support Team Lead roles.
• Transition into Product Management or Quality Assurance positions, leveraging your deep understanding of customer pain points.
• Participate in cross‑functional projects that shape the future of our platform.
• Attend industry conferences and workshops, both virtual and in‑person, to broaden your skill set.
• Benefit from a learning stipend and access to online courses, certifications, and internal training modules.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in Spain—or any EU country—while staying connected to a vibrant, global team. We foster:

• Transparent Communication: Regular all‑hands meetings, open channels on Slack, and a culture of feedback.
• Inclusive Values: A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Work‑Life Balance: Flexible scheduling, generous paid time off, and a focus on mental health.
• Community Engagement: Volunteer initiatives, team retreats, and social events that build camaraderie.

Compensation & Benefits

While the exact salary will be determined based on experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base Salary: Market‑aligned, with performance‑based bonuses.
• Health & Wellness: Comprehensive health insurance, dental and vision plans, and access to wellness apps.
• Retirement Savings: Company match on pension plans.
• Paid Time Off: Generous vacation policy, sick leave, and personal days.
• Professional Development: Annual learning budget, conference sponsorships, and internal training.
• Technology Stipend: Equipment allowance for remote work setup.
• Employee Recognition: Quarterly awards, spot bonuses, and a culture of celebrating achievements.

How to Apply

Ready to bring your bilingual support expertise to a forward‑thinking, tech‑driven company? Click the link below to submit your application and join the brighthush team.

Apply to this job

Closing Statement

At brighthush, we’re building more than just a platform—we’re creating an ecosystem where players, partners, and employees thrive together. If you’re passionate about delivering exceptional customer experiences, thrive in a dynamic environment, and want to grow your career in the gaming technology space, we want to hear from you. Join us and help shape the future of online gaming.