[Remote] Call Center Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Hays is recruiting for an unnamed client for a customer care role supporting members and dental providers. The representative responds to inquiries about dental coverage, claims, and benefits, researches and processes requests, and helps ensure customers receive complete, professional service.

Responsibilities

• Virtual roles work from a home office
• Respond to dental customer requests via telephone or email, providing excellent service to Client’s customers who have insurance products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion
• Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills

Skills

• High School Diploma or GED equivalent
• 1 year of experience in a Remote Call Center Customer Service role
• Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer
• 2 + years Call Center or Customer Service Representative experience is preferred
• Strong computer/keyboard skills (ability to type efficiently)
• Experience in handling dental or other types of insurance products
• Prior experience in a dental office
• Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client
• Previous experience with Salesforce is a plus

Benefits

• Remote after training; virtual assignment, with in-person training.
• Issued equipment: laptop, 2 monitors, keyboard, mouse and docking station.

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