[Remote] Client Success Account Manager (Digital Marketing)

Note: The job is a remote job and is open to candidates in USA. JSA Interactive is seeking a Digital Marketing Account Manager to serve as the primary client contact and ensure digital marketing strategies deliver measurable business results. The role oversees website launches, Google Ads and SEO, performance reporting, lead generation, client relationships, and campaign optimization across multiple accounts.

Responsibilities

• Client Onboarding & Website Management: Oversee the setup and launch of new client websites, ensuring they are optimized for performance and lead generation. You'll work with designers and developers to deliver
• Google Ads & SEO Oversight: Manage and review client campaigns, ensuring Google Ads and SEO strategies align with business goals. You'll work with media buyers and SEOs to deliver. Experience/fundamental understanding of how to optimize a campaign
• Performance Monitoring & Reporting: Regularly track and analyze SEO rankings, Google Analytics and Search Console insights, and lead generation performance, providing data-driven recommendations
• Client Satisfaction & Growth: Maintain strong client relationships, ensuring satisfaction with services, resolving concerns proactively, and identifying opportunities to upsell or upgrade service tiers
• Problem-Solving & Optimization: Identify issues affecting campaign performance and implement solutions to enhance ROI and overall marketing effectiveness. Critical thinking skills
• Organized & Strategic Execution: Stay ahead of deadlines, manage multiple clients efficiently, and ensure all campaigns align with KPIs and marketing objectives

Skills

• Please only apply if you have experience in ALL of the following
• Tangible experience with Google Ads, Facebook or Local Service Ads (Managing PPC, Hands-on experience with PMax/Search campaigns, and handling multiple campaigns)
• Onboarding a client for a new website
• Onboarding a client for a new Google or Facebook ad account
• Onboarding a client for SEO and identifying keywords
• You understand lead generation and call generation for small businesses
• Experience managing digital marketing accounts with owners of local businesses e.g. plumbers, HVAC, lawyers, roofing, landscapers, tree service, electricians, etc
• The ideal candidate will have hands-on experience managing Google Ads (including Search and Performance Max campaigns), PPC advertising, and either Facebook Ads and/or Google Local Services Ads (LSAs), while confidently managing multiple client campaigns simultaneously
• Must be fluent in English
• Experience with digital marketing for local businesses
• Experience in digital marketing, account management, or client services. 3 yrs minimum
• Strong knowledge of Google Ads, PPC, LSAs, SEO, lead generation, and Google Analytics
• Excellent communication skills with a customer-first mindset
• Highly organized and detail-oriented with the ability to manage multiple accounts
• Proactive problem solver with a results-driven approach
• Ability to interpret performance data and make strategic recommendations
• Experience with marketing for home services: HVAC, plumbing, electrical, roofing, landscaping, tree service is very helpful
• Knowledge or experience of the tree care or arborists industry!

Benefits

• Remote
• Paid time off for holidays and vacation

Company Overview