[Remote] Clinical Engagement Specialist

Note: The job is a remote job and is open to candidates in USA. Liberty Dental Plan is seeking a Clinical Engagement Specialist to support and enhance clinical operations through data analysis, initiative coordination, process improvement, and cross-team communication. The role partners with clinicians and operational leaders to identify improvement opportunities, support strategic initiatives, and provide insights for business decisions.

Responsibilities

• Analyze clinical and operational data to identify trends, findings, risks, and opportunities for improvement
• Develop and deliver routine and ad hoc reports for clinical leadership
• Track key performance indicators (KPIs) and provide actionable insights that support data-driven decision-making
• Review data for accuracy and help ensure reporting integrity and reliability
• Prepare executive-level presentations, project updates, and stakeholder communications
• Provide recommendations that support organizational and clinical objectives
• Evaluate clinical workflows and operational processes to identify efficiency improvements
• Support implementation of new processes, tools, and operational initiatives
• Participate in User Acceptance Testing (UAT) and validation activities for clinical system enhancements and implementations
• Assess system effectiveness and recommend process or workflow improvements
• Document and maintain standardized procedures, workflows, and best practices
• Create and update documentation that supports onboarding, training, and operational excellence
• Coordinate initiatives, monitor progress, and identify potential risks or delays
• Recommend solutions and mitigation strategies to support successful project outcomes
• Facilitate meetings, project discussions, and regular stakeholder touchpoints
• Serve as a liaison between clinical teams and operational leadership
• Provide consultative support and guidance to clinicians and business partners
• Foster collaboration across departments to ensure alignment on goals and initiatives

Skills

• Bachelor's degree in Healthcare Administration, Business Administration, Risk Management, or a related field, or an equivalent combination of education and experience
• Minimum of 2 years of experience in healthcare operations, compliance, oversight, analytics, or a related environment
• Knowledge of State Medicaid programs
• Strong analytical skills with the ability to interpret data and identify trends, opportunities, and areas for improvement
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Ability to exercise independent judgment and influence stakeholders without direct authority
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word
• Strong critical thinking and problem-solving abilities
• Dental industry experience
• Knowledge of CDT dental procedure codes
• Experience creating presentations for executive and senior leadership audiences
• Project management experience
• Experience supporting clinical operations or healthcare process improvement initiatives

Benefits

• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

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