[Remote] Collections Account Specialist (Remote in EST or CST)

Note: The job is a remote job and is open to candidates in USA. Pitney Bowes is hiring a remote Collections Account Specialist to support high-value SendTech clients by carrying out billing and collections activities accurately and promptly. The role resolves client needs and delinquent balances through account maintenance, billing corrections, payment reconciliation, and collaboration with internal teams.

Responsibilities

• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support and respond to any client inquiries or requests
• Communicate with and maintain a good working relationship across business units at Pitney Bowes
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks
• Complete other duties as assigned

Skills

• Must be legally authorized to work in the US
• Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)
• A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily
• You are passionate about resolving client concerns that directly result in the resolution of delinquent balances
• You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others
• 2 or more years of client service experience
• Proven time management skills
• Excellent professional written and oral communication
• Able to work independently and prioritize and schedule daily activities while functioning in a team environment
• Strong organizational skills
• Strong interpersonal skills/ability to work with others
• Attention to detail; excellent problem-solving and analytical skills
• Prior experience in collections, account management, and/or billing reconciliation (preferred)
• Microsoft Office Suite experience a plus

Benefits

• Remote-based role; candidates must reside in the EST or CST areas (PST and MST areas are ineligible).
• The opportunity to grow and develop your career
• An inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally

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