[Remote] Commercial Lines Account Manager

Note: The job is a remote job and is open to candidates in USA. Foundation Risk Partners is adding a Commercial Lines Account Manager to its Acentria team. The role manages the renewal, marketing, and servicing of a complex commercial insurance book focused on apartment communities, multifamily housing, and other habitational risks, while partnering with producers and service teams to deliver client service and maintain carrier relationships.

Responsibilities

• Manage and service an assigned book of commercial insurance business concentrated in apartment communities, multifamily housing, and habitational risks
• Lead the renewal process with the Producer and service team, including renewal strategy, exposure collection, application completion, loss-run review, submission preparation, marketing, proposal development, binding, and post-bind follow-up
• Gather, validate, and analyze client information such as statements of values, property schedules, unit counts, construction details, occupancy, loss history, inspections, applications, and supplemental underwriting data
• Identify material exposures and coverage considerations commonly associated with habitational accounts, including property, general liability, umbrella/excess, workers compensation, commercial auto, crime, cyber, equipment breakdown, flood, and other applicable coverages
• Market accounts to carriers and wholesalers, respond to underwriting questions, compare coverage and pricing alternatives, and support negotiations on terms, conditions, deductibles, and premiums
• Independently handle routine placement and servicing responsibilities while escalating significant coverage, pricing, claims, or relationship concerns to the Producer and appropriate team members
• Provide timely service for endorsements, certificates, evidence of property insurance, audits, billing questions, cancellations, reinstatements, claims-related requests, and general coverage inquiries
• Review policies, endorsements, binders, schedules, and proposals for accuracy and consistency with quoted and bound terms; coordinate corrections promptly
• Develop and maintain strong, professional relationships with clients, carrier underwriters, wholesalers, and internal partners
• Participate in client meetings, stewardship discussions, renewal strategy meetings, carrier meetings, and new-business opportunities as requested
• Document account activity and maintain complete, accurate records in the agency management system in accordance with established procedures and quality standards

Skills

• Demonstrated experience managing renewals, marketing submissions, policy servicing, coverage review, and client communication for complex commercial accounts
• Strong organizational, prioritization, analytical, problem-solving, and follow-through skills
• Clear and professional written and verbal communication skills
• High attention to detail and the ability to manage multiple deadlines in a fast-paced environment
• Active Florida 2-20 Property and Casualty license, or the ability to obtain the required license within an agreed timeframe
• Four to five years of commercial insurance agency experience, including at least two years supporting apartment communities, multifamily housing, real estate, or other habitational risks
• Proficiency with Microsoft 365 applications and an insurance agency management system
• College degree or equivalent combination of education and relevant work experience
• Experience with large property schedules, layered or shared property programs, umbrella/excess towers, catastrophe-exposed risks, and wholesale placements
• Experience preparing client-facing renewal proposals, coverage comparisons, and stewardship materials
• Applied Epic experience is strongly preferred
• Professional insurance designation such as CIC, CRM, CPCU, ARM, or CRIS

Benefits

• Remote work — must reside in the EST or CST timezone.
• Medical, vision, and dental benefit options.
• 401(k) with company match.
• Company-paid life insurance.
• STD and LTD.
• PTO policy starting at 18 days per year, plus 10 paid holidays and 2 floating holidays.

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