[Remote] Team Leader, ERM Customer Success Americas

Note: The job is a remote job and is open to candidates in USA. Cyberint, a Check Point company, is hiring a Customer Success Team Leader to lead its Americas customer success team. The role oversees the customer lifecycle, builds client relationships, advocates for customer needs, and channels feedback to improve products and processes.

Responsibilities

• Manage a team of CSM's across the Americas
• Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals
• Serve as the primary liaison for clientele across the Americas, ensuring optimal satisfaction and value realization
• Champion customers' interests, influencing product direction and enhancements
• Lead customer engagement initiatives, emphasizing the value proposition of Cyberint's offerings
• Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth
• Spearhead internal process enhancements tailored to customer requirements
• Gather and channel customer feedback, reinforcing their voice within Cyberint's framework

Skills

• Minimum of 6 years in a customer-centric role within B2B sectors
• Comprehensive understanding of the cybersecurity landscape
• 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments
• 3-4 years of Team Leadership experience
• Bachelor's degree in Engineering or a relevant discipline
• Prior experience in account management and/or commercial roles
• Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers)
• Must be eligible to work in the United States without sponsorship from an employer now or in the future
• Bi-lingual w/Spanish is considered a distinct advantage

Company Overview