Remote Customer Care Centre Advisor – Morning Weekend Shift, 15 Hours Weekly – Join brighthush’s Dynamic Support Team

About brighthush

brighthush is a forward‑thinking leader in urban mobility solutions, dedicated to making cities safer, smarter, and more connected. With a portfolio that spans engineering, maintenance, and end‑to‑end support for vertical transportation systems, we empower businesses and communities to move efficiently and sustainably. Our culture is built on honesty, transparency, and a relentless commitment to both our colleagues and our customers. We thrive on entrepreneurship, passion, and responsibility, and we’re looking for talented individuals who share our vision of transforming the way people move.

Role Overview

As a Remote Customer Care Centre Advisor – Morning Weekend Shift, you will be the frontline champion for our customers, field teams, and internal stakeholders. Your primary mission is to ensure that every service activity is coordinated flawlessly, every administrative process is executed with precision, and every customer interaction reflects the high standards of brighthush. This part‑time role (15 hours per week, Saturday and Sunday 6 am–2 pm) offers the flexibility of remote work while still providing an opportunity to engage with a dynamic, cross‑functional team.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and shared inboxes, ensuring timely and professional responses.
• Log, track, and coordinate service activities using internal systems, maintaining accurate records for all service requests.
• Support engineers and operational teams by handling administrative tasks such as scheduling, documentation, and data entry.
• Process purchase orders, invoices, and other financial documents, ensuring compliance with company policies.
• Maintain and update customer, service, and contract information in our databases, guaranteeing data integrity.
• Prepare and distribute service updates, reports, and communications to customers and internal stakeholders.
• Monitor shared inboxes and triage inquiries, escalating issues to the appropriate teams when necessary.
• Collaborate closely with colleagues across departments—engineering, operations, finance—to support seamless service delivery.
• Identify opportunities for process improvement and contribute to continuous improvement initiatives.
• Uphold high levels of customer satisfaction, proactively addressing concerns and ensuring a positive experience.

Essential Qualifications

• GCSEs (or equivalent) in Maths and English.
• Prior experience in an administrative, customer service, or service coordination role.
• Proficiency in Microsoft Office, especially Excel, and experience working with databases and internal systems.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong customer service orientation, capable of building positive relationships with customers and colleagues.
• High attention to detail, coupled with analytical and problem‑solving abilities.
• Ability to follow processes and procedures accurately, ensuring compliance and consistency.
• Excellent organisational and document‑management skills, with a knack for prioritising workloads.
• Time‑management expertise, capable of juggling multiple tasks while maintaining accuracy and quality.
• Positive, proactive, and professional approach to work, with a strong work ethic.
• Reliability, self‑motivation, and adaptability, thriving in a team environment.
• Confidence in communicating with a wide range of stakeholders, from customers to senior managers.

Preferred Qualifications

• Advanced Excel skills, including pivot tables, macros, and data modelling.
• Experience with project management or scheduling software such as Microsoft Project.
• Background in a service, operations, contact centre, or engineering support environment.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong analytical thinking and problem‑solving capabilities.
• Excellent written and verbal communication, with the ability to adapt tone to diverse audiences.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database management.
• Ability to work independently in a remote setting while staying connected to the team.
• Adaptability to changing priorities and a fast‑paced environment.
• Commitment to continuous learning and process improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Centre Advisor, you’ll gain exposure to the full spectrum of our operations—from field engineering to finance—laying a solid foundation for future roles in project management, operations leadership, or customer experience strategy. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training courses on industry best practices, data analytics, and customer service excellence.
• Opportunities to participate in cross‑functional projects that drive innovation and efficiency.
• Regular performance reviews that identify growth areas and set actionable goals.

Work Environment & Company Culture

brighthush champions a culture of inclusivity, collaboration, and continuous improvement. Even though this role is fully remote, you’ll be part of a vibrant team that values open communication, mutual respect, and a shared commitment to excellence. We celebrate diversity, encourage creative problem‑solving, and support a healthy work‑life balance through flexible scheduling and remote work options.

Compensation & Perks

While the exact salary is competitive and commensurate with experience, we offer a comprehensive benefits package designed to support your well‑being and future:

• Competitive monthly salary.
• 34 days of holiday, including bank holidays.
• Attractive pension scheme with company contributions.
• Health cash plan covering dental, optical, physiotherapy, and more.
• Life Assurance Scheme – 4× annual salary.
• Free access to premium health and wellbeing apps.
• Subsidised gym membership and wellness programmes.
• Industry‑leading maternity and paternity provisions.
• Salary sacrifice options, including Electric Cars and Cycle2Work.
• Long‑service award scheme with holiday bonuses.
• Employee Assistance Programme for personal and professional support.
• Refer‑a‑friend scheme with rewards.

How to Apply

If you’re ready to bring your organisational prowess, customer‑first attitude, and passion for service excellence to brighthush, we’d love to hear from you. Click the link below to submit your application and join a team that’s redefining urban mobility.

Apply to this role now

Closing Statement

At brighthush, we’re not just building elevators; we’re building careers, communities, and a brighter future for cities worldwide. If you’re driven by a desire to make a tangible impact, thrive in a collaborative environment, and grow alongside industry leaders, this role is your gateway to a rewarding and dynamic career. Apply today and help us lift people—and possibilities—higher.