Remote Customer Care Representative – Texas – Join brighthush to Deliver Exceptional Health Support

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re redefining the way people experience health and wellness. Our mission is simple yet powerful: to break down barriers that prevent individuals from accessing the care they deserve. Whether it’s through cutting‑edge telehealth solutions, community outreach, or personalized support, we’re committed to making a tangible difference in the lives of our members, partners, and the communities we serve.

As a Remote Customer Care Representative based in Texas, you’ll be the first point of contact for our members and partners. You’ll embody the brighthush brand, delivering empathy, efficiency, and expertise in every interaction. If you’re passionate about helping people, thrive in a fast‑paced environment, and want to grow your career while making a real impact, we want to hear from you.

Why brighthush?

• Make a Meaningful Difference Every Day – Your work directly improves access to care and enhances patient outcomes.
• Innovative Culture – We encourage bold ideas, continuous learning, and cross‑functional collaboration.
• Commitment to Excellence – We exceed industry standards, including NCQA benchmarks for customer service.
• 24/7 Multilingual Support – Serve a diverse, nationwide membership with round‑the‑clock service.
• Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant team.

Key Responsibilities

As the frontline representative of brighthush, your day will be dynamic and rewarding. You’ll handle a high volume of inbound calls, emails, and chat inquiries, ensuring every member feels heard and supported.

• Answer 60–80 inbound calls per day, with peak volumes on Mondays.
• Provide accurate information on membership benefits, service options, and health resources.
• Resolve issues efficiently, escalating complex cases to the appropriate teams.
• Document interactions in our CRM with precision and professionalism.
• Maintain a positive, solution‑oriented attitude, even during high‑stress periods.
• Participate in ongoing training to stay current on product updates and industry best practices.
• Collaborate with cross‑functional teams (Billing, Technical Support, Care Coordination) to ensure seamless member experiences.
• Contribute to continuous improvement initiatives by sharing insights and feedback.

Essential Qualifications

• Must currently reside in Texas.
• Minimum 1 year of call center experience.
• Minimum 6 months of customer service experience.
• Basic typing and computer navigation skills.
• High‑speed internet (minimum 3 Mbps upload, 30 Mbps download). Wireless “air cards” are not permitted.
• Quiet, distraction‑free workspace within your home.
• Strong verbal communication skills in English; additional language proficiency is a plus.
• High school diploma or equivalent; associate’s degree preferred.

Preferred Qualifications

• Experience in the healthcare or telehealth industry.
• Knowledge of NCQA standards and quality metrics.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk).
• Background in conflict resolution or mediation.
• Demonstrated ability to work independently and manage time effectively.

Skills & Competencies

• Empathy & Active Listening – Understand member needs and respond with genuine care.
• Problem‑Solving – Quickly diagnose issues and provide effective solutions.
• Adaptability – Thrive in a fast‑changing environment and handle multiple priorities.
• Team Collaboration – Work seamlessly with colleagues across departments.
• Attention to Detail – Ensure accuracy in data entry and documentation.
• Technology Proficiency – Comfortable navigating multiple software platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Care Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product knowledge, customer service excellence, and industry trends.
• Career ladders that include opportunities to move into senior support roles, team leadership, or specialized care coordination.
• Access to an internal learning portal with courses on communication, conflict resolution, and technical skills.
• Annual performance reviews that align your goals with the company’s strategic vision.

Work Environment & Culture

Our remote model empowers you to work from anywhere in Texas while staying connected to a supportive, collaborative team. We foster a culture of:

• Transparency – Open communication channels and regular updates from leadership.
• Inclusivity – A diverse workforce that values every perspective.
• Well‑being – Resources and programs that support mental, physical, and financial health.
• Innovation – Encouragement to experiment, learn, and bring fresh ideas to the table.
• Recognition – Celebrating achievements through awards, shout‑outs, and milestone celebrations.

Compensation & Benefits

We offer a competitive hourly rate of $14.00 per hour, with the potential for overtime and performance bonuses.

Our comprehensive benefits package includes:

• Health, Dental, and Vision Insurance – Coverage for you and your family.
• Life and Disability Insurance – Protecting you and your loved ones.
• 401(k) Retirement Plan with company match.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Wellness Program with incentives for healthy habits.
• Paid Time Off (PTO) and holiday pay.
• Birthday Holiday – Celebrate your special day with a paid day off.
• Maternity/Paternity Leave – Support for growing families.
• Continuing Education Reimbursement – Invest in your professional development.
• Discount Program – Exclusive savings on partner products and services.
• Career Development Programs – Structured pathways for advancement.

Additional Perks

• Pay on Demand – Access earned wages instantly.
• Flexible Scheduling – Choose shifts that fit your lifestyle.
• Team Building Events – Virtual and in‑person gatherings to strengthen bonds.
• Recognition Programs – Earn badges and rewards for exceptional performance.
• Community Outreach – Opportunities to volunteer and give back.

How to Apply

Ready to join a team that values compassion, innovation, and growth? Submit your application today and become a vital part of brighthush’s mission to transform healthcare access for all Texans.

We’re an equal opportunity employer. brighthush welcomes diversity and is committed to creating an inclusive environment for all employees.

Click the link below to apply now and start your journey with brighthush.