Remote Customer Success Manager – Strategic Account Growth & Client Experience Champion

About brighthush

brighthush is a trailblazing technology firm that has been redefining how businesses interact with data for over two decades. Founded in 2017, we specialize in delivering cutting‑edge database management solutions that empower developers, data scientists, and enterprise teams to unlock the full potential of their data assets. With a global footprint and a vibrant community of over 200 passionate professionals, brighthush is committed to fostering innovation, collaboration, and customer success at every level.

Our mission is simple yet powerful: to make data management intuitive, reliable, and accessible for everyone. We do this by building tools that are open, flexible, and deeply integrated with the ecosystems that our customers already love. Whether you’re a startup scaling fast or a Fortune 500 organization modernizing its data stack, brighthush is the partner that helps you navigate complexity with confidence.

Why Join brighthush?

• Remote‑First Culture – Work from anywhere in the United States and collaborate with a diverse, global team that values flexibility and work‑life balance.
• Impact‑Driven Role – Your work will directly influence customer satisfaction, product adoption, and revenue growth.
• Growth Opportunities – Accelerate your career with mentorship, professional development programs, and the chance to shape the future of our customer success organization.
• Inclusive Environment – We celebrate diversity, champion equity, and foster a culture where every voice is heard and valued.
• Competitive Compensation & Perks – Enjoy a comprehensive benefits package, including health, dental, vision, 401(k) matching, unlimited PTO, and more.

Role Overview

As a Remote Customer Success Manager at brighthush, you will be the strategic partner and trusted advisor for our most valuable customers. You will blend the art of relationship building with the science of data‑driven account management to ensure that every client achieves their business objectives while driving renewals, expansions, and advocacy.

In this hybrid role, you will:

• Own the end‑to‑end customer journey from onboarding to renewal, ensuring a seamless experience.
• Act as the primary point of contact for key stakeholders, building deep, consultative relationships.
• Leverage data and insights to identify upsell opportunities, reduce churn, and increase customer lifetime value.
• Collaborate cross‑functionally with Sales, Product, Engineering, and Support to deliver on promises and resolve issues swiftly.
• Champion the voice of the customer within brighthush, feeding feedback into product roadmaps and process improvements.

Key Responsibilities

• Proactive Customer Engagement – Reach out regularly to understand evolving needs, set expectations, and identify growth opportunities.
• Drive Renewal & Expansion Metrics – Monitor renewal windows, forecast revenue, and secure upsell deals that align with customer goals.
• Build Strategic Partnerships – Become a trusted advisor to C‑suite and technical leaders, positioning brighthush as a critical business enabler.
• Lead Onboarding & Adoption – Design and execute onboarding playbooks, ensuring customers achieve quick wins and long‑term value.
• Facilitate Quarterly Business Reviews (QBRs) – Prepare data‑rich presentations, highlight successes, and outline next steps for continued growth.
• Collaborate with Technical Support – Escalate and resolve complex issues, ensuring a smooth customer experience.
• Collect & Analyze Customer Feedback – Use CSAT, NPS, and qualitative insights to drive product enhancements and process improvements.
• Maintain CRM & Data Hygiene – Keep all customer interactions, opportunities, and feedback accurately recorded in our CRM system.
• Participate in Product & Feature Advocacy – Provide real‑world use cases and feedback to the product team, influencing roadmap decisions.

Essential Qualifications

• Minimum of 2 years in a Customer Success, Account Management, or related role with a proven track record of managing renewals and upsells.
• Strong experience in building and nurturing long‑term customer relationships across multiple stakeholder levels.
• Demonstrated ability to negotiate, close deals, and manage the full sales cycle.
• Proficiency with CRM platforms (e.g., Salesforce, Hubspot) and data analysis tools.
• Background in database management systems, developer‑focused products, or open‑source technology ecosystems.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with open‑source technology sales or community engagement.
• Familiarity with Hubspot (or equivalent) – we value hands‑on experience with modern marketing and sales automation tools.
• Knowledge of data analytics, cloud platforms, or enterprise software solutions.
• Previous success in a SaaS or subscription‑based business model.
• Strong analytical mindset with the ability to translate metrics into actionable insights.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Data‑Driven Decision Making – Comfortable working with dashboards, metrics, and KPIs to guide actions.
• Collaboration & Influence – Work effectively with cross‑functional teams and influence stakeholders at all levels.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.
• Problem‑Solving – Quickly diagnose issues and devise creative solutions that satisfy both the customer and the business.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you will:

• Progress to senior CSM roles, Customer Success Leadership, or Product Management positions.
• Participate in leadership development programs, mentorship, and coaching.
• Attend industry conferences, webinars, and workshops to stay ahead of trends.
• Contribute to internal knowledge bases, training materials, and community initiatives.
• Lead cross‑functional projects that shape the future of our customer success organization.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll join a team that values:

• Open Communication – Regular town halls, stand‑ups, and one‑on‑ones keep everyone aligned.
• Continuous Learning – Access to learning platforms, internal workshops, and external courses.
• Innovation & Experimentation – A safe space to test new ideas and iterate quickly.
• Diversity & Inclusion – A community where diverse perspectives drive better outcomes.
• Work‑Life Balance – Flexible schedules, unlimited PTO, and a focus on mental well‑being.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by:

• Performance‑based bonuses tied to renewal, expansion, and customer satisfaction metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry conferences.
• Employee stock purchase plan (ESPP) and equity opportunities.
• Wellness programs, including mental health resources and gym memberships.

How to Apply

If you’re ready to make a tangible impact on our customers’ success and help shape the future of data management, we’d love to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how your expertise and passion can drive growth for both our customers and brighthush.