Remote Customer Experience Specialist – Driving Innovation in Insurance Tech at brighthush

About brighthush

At brighthush, we’re rewriting the story of how people protect and care for the most valuable assets in their lives—cars, homes, and other physical possessions. For decades, the journey of owning and insuring these assets has been riddled with fragmented processes, confusing paperwork, and hidden costs. Our mission is to bring the same level of convenience, intelligence, and transparency that has transformed banking and e‑commerce into the insurance world.

Founded in 2019, brighthush has quickly become one of the top three car‑insurance brokers in the United States. We’ve expanded our platform to include home, motorcycle, RV, and other asset categories, and we’re now the first AI‑powered advisor that helps customers manage every step of the ownership lifecycle—from purchase and financing to maintenance, repairs, and resale. With over 5 million customers, more than $240 million in funding, and profitability achieved in 2024, we’re a Y Combinator‑backed, high‑growth startup that’s redefining the insurance industry.

Our team is a blend of seasoned leaders from Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO, united by a shared passion for technology, customer obsession, and continuous learning. We’re proud to be recognized by Forbes, Statista, and other industry bodies as one of the best startup employers, and we’re committed to fostering an inclusive, collaborative, and high‑energy culture where every voice matters.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the experience of millions of customers who rely on brighthush to protect their most important assets.
• Fast‑Paced, Remote‑First Environment – Work from anywhere in the United States (or Ontario, Canada) with fully equipped laptops, flexible scheduling, and a culture that values results over hours.
• Competitive Compensation – Hourly wages ranging from $19.00 to $21.00, plus equity options that let you own a piece of the company’s success.
• Comprehensive Benefits – Health, dental, vision, 401(k) with matching, paid vacation, paid parental leave, wellness programs, and more for full‑time employees.
• Career Growth – Clear pathways to senior roles in customer success, product, engineering, and operations, supported by mentorship, training, and conference sponsorships.
• Culture of Ownership – We treat every team member as a co‑founder, encouraging initiative, accountability, and a relentless pursuit of excellence.
• Learning & Development – Access to internal knowledge bases, external courses, and a stipend for professional development.

Key Responsibilities

As a member of our Customer Operations team, you’ll be the frontline advocate for our users. Your day‑to‑day tasks will include:

• Delivering Exceptional Customer Care – Beyond answering questions, you’ll anticipate needs, identify coverage gaps, recommend discounts, and proactively alert customers about upcoming renewals or policy changes.
• Managing Inbound Communications – Handle phone, chat, and email inquiries with empathy, efficiency, and a deep understanding of our product suite.
• Mastering the Product Ecosystem – Gain in‑depth knowledge of our AI‑driven platform, the insurance partners we work with, and the evolving features that keep us ahead of the competition.
• Problem Solving & Escalation – Resolve complex issues, coordinate with underwriting, claims, and technical teams, and ensure a seamless experience for every customer.
• Processing Service Requests – Update vehicle, driver, lienholder, and policy documents; manage policy changes; and coordinate with third‑party service providers.
• Driving Continuous Improvement – Capture customer feedback, identify pain points, and collaborate with product and engineering to ship enhancements that delight users.

Essential Qualifications

• Prior experience in customer service, sales, hospitality, or a related field (not required but a plus).
• Friendly, positive attitude and a genuine desire to help others.
• Strong work ethic and a proactive, solutions‑oriented mindset.
• Excellent communication skills—both written and verbal—across multiple channels.
• Ability to work independently in a remote setting while staying connected with a distributed team.

Preferred Qualifications

• Experience in the insurance or fintech industry.
• Familiarity with CRM systems (e.g., Zendesk, Salesforce) and customer‑success platforms.
• Basic understanding of insurance products, underwriting, and claims processes.
• Comfort with data‑driven decision making and using analytics to improve service quality.
• Previous exposure to AI or machine‑learning products is a bonus.

Skills & Competencies

• Empathy & Active Listening – Understand customer emotions and needs to provide tailored solutions.
• Problem‑Solving & Critical Thinking – Break down complex issues and devise effective resolutions.
• Time Management & Prioritization – Handle multiple inquiries simultaneously while maintaining high quality.
• Collaboration & Teamwork – Work closely with cross‑functional teams to deliver a unified customer experience.
• Adaptability & Learning Agility – Quickly absorb new product features, policies, and industry trends.
• Tech Savvy – Comfortable navigating web applications, mobile apps, and basic troubleshooting.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow into a leadership role. As you build expertise in customer operations, you’ll have the opportunity to:

• Advance to Senior Customer Success Manager, overseeing a team of agents and shaping strategy.
• Transition into Product Management or Engineering, leveraging your frontline insights to influence product roadmaps.
• Lead cross‑functional initiatives such as customer experience research, AI integration, or global expansion projects.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Attend industry conferences, workshops, and hackathons to stay at the forefront of insurance technology.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. We offer:

• Flexible scheduling—choose a 5‑day, 8‑hour week or a 4‑day, 10‑hour week to fit your lifestyle.
• Fully equipped workstations delivered to your home office.
• Regular virtual team‑building events, hackathons, and “Ask Me Anything” sessions with founders.
• A culture that celebrates wins, learns from failures, and encourages experimentation.
• Inclusive policies that support employees of all backgrounds, identities, and life stages.

Compensation & Perks

• Hourly wage: $19.00 – $21.00 (based on experience and market conditions).
• Equity options—stock grants that grow with the company’s success.
• Health, dental, and vision insurance for full‑time employees.
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and paid parental leave.
• Wellness stipend and mental‑health resources.
• Professional development budget and conference sponsorships.
• Paid time off for volunteering and community service.

Location & Eligibility

We’re currently hiring full‑time salaried employees who reside in the following U.S. states or Ontario, Canada: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA. For hourly roles, eligible states include AZ, FL, GA, NV, NY, NC, TN, TX, UT, and VA. If you live outside these regions, we appreciate your interest but cannot consider your application at this time.

Equal Opportunity & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or any other protected characteristic. If you require accommodations due to a disability, please let us know—we’re dedicated to providing reasonable adjustments throughout the hiring process.

How to Apply

Ready to join a team that’s transforming insurance for the better? Click the link below to submit your application and become part of brighthush’s journey to make asset protection simple, transparent, and human.

We thank all applicants for their interest. Due to the high volume of applications, only candidates selected for an interview will be contacted.