Remote Customer Experience Specialist – Sarasota Area (Within 100 Miles) – Digital CX Champion – Join brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

In today’s hyper‑connected marketplace, the difference between a loyal customer and a one‑time buyer often hinges on a single interaction. At brighthush, we’ve spent the last 25 years turning those critical touchpoints into memorable, value‑driven moments that drive both revenue and brand advocacy. As a minority‑owned leader in the customer experience (CX) industry, we partner with Fortune 500 brands, emerging tech startups, and everything in between, delivering digital‑first contact centers, mobile‑first support portals, and omnichannel strategies that put people first and technology second.

Why brighthush is the Place to Grow Your Career

brighthush is more than a service provider; it’s a community of high‑performing professionals who thrive on continuous learning, collaboration, and making a real difference. Recognized as a Top Place to Work, our culture celebrates diversity, encourages authentic collaboration, and rewards results. When you join us, you’ll be part of a team that values your voice, supports your growth, and celebrates every win—big or small.

Our Mission

We empower brands to create seamless, human‑centric experiences that delight customers and drive business growth. By combining cutting‑edge technology with a deep understanding of human behavior, we help our partners solve the toughest customer experience challenges. Every interaction you handle as a Customer Experience Specialist contributes to that mission, turning ordinary conversations into extraordinary moments of delight.

Position Overview

We’re seeking a highly motivated, customer‑centric individual to join our remote team as a Customer Experience Specialist. This role is based within 100 miles of Sarasota, FL, and involves occasional travel to client sites. As the first line of support for customers, you’ll guide them through product or service inquiries, resolve issues, and ensure a positive experience that reflects brighthush’s commitment to excellence.

Key Responsibilities

• Real‑time Customer Support: Deliver exceptional, real‑time assistance via phone, chat, and email, ensuring every interaction is handled with professionalism and empathy.
• Active Listening & Problem Solving: Use active listening techniques to uncover root causes, ask clarifying questions, and confirm understanding before proposing solutions.
• Documentation & Data Integrity: Record detailed call information—including issue descriptions, actions taken, and follow‑up steps—to support auditing, reporting, and continuous improvement.
• CRM Management: Maintain accurate, up‑to‑date customer records in our CRM system, ensuring data integrity and compliance with privacy standards.
• Upsell & Cross‑sell: Identify opportunities to recommend relevant products or services based on customer needs, driving revenue growth.
• Cross‑Functional Collaboration: Work closely with product, technical support, and sales teams to resolve complex issues and share insights that enhance the overall customer experience.
• Continuous Learning: Participate in ongoing training and development programs to stay current on product knowledge, industry trends, and best practices in customer service.
• Quality & Compliance: Adhere to all company policies, procedures, and quality standards, including call monitoring and performance metrics.

Essential Qualifications

• High school diploma or GED.
• Minimum of 6 months of customer service or sales experience, preferably in a remote or call‑center environment.
• Strong verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency with computer systems, including CRM platforms, Microsoft Office, and web browsers.
• Reliable, high‑speed internet connection (minimum 10 Mbps download, 3 Mbps upload) and a private, quiet workspace.
• Comfortable using company‑issued equipment such as webcams and headsets.
• Excellent problem‑solving skills, with the ability to remain calm under pressure and think critically.
• Detail‑oriented mindset, ensuring accurate data entry and documentation.
• Self‑motivated, with a strong work ethic and the ability to work independently while staying connected to the team.

Preferred Qualifications

• Experience in a B2B or B2C customer support role for technology or digital services.
• Knowledge of customer experience metrics (CSAT, NPS, CES) and experience using them to drive improvement.
• Familiarity with remote work tools such as Slack, Zoom, and Asana.
• Previous experience with call‑center quality assurance and coaching.
• Background in sales or upselling, with a proven track record of meeting or exceeding targets.

What Makes You a Great Fit

We’re looking for someone who:

• Shows genuine empathy and a passion for helping others.
• Can translate complex technical information into clear, actionable guidance.
• Thrives in a fast‑paced, dynamic environment and adapts quickly to change.
• Is a team player who values collaboration and continuous learning.
• Maintains a positive attitude, even during challenging interactions.

Skills & Competencies for Success

• Customer‑First Mindset: Always prioritizing the customer’s needs and experience.
• Communication Excellence: Clear, concise, and empathetic verbal and written communication.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Ability to assess data, identify trends, and recommend actionable improvements.
• Time Management: Efficiently balancing multiple tasks while maintaining high quality.
• Adaptability: Quickly learning new products, processes, and tools.

Career Growth & Development at brighthush

At brighthush, we invest heavily in our people. As a Customer Experience Specialist, you’ll have access to:

• brighthush Academy: A comprehensive learning platform offering courses on product knowledge, customer experience, leadership, and technical skills.
• Mentorship programs that pair you with experienced leaders for guidance and career planning.
• Leadership development tracks that prepare high‑performing agents for supervisory and managerial roles.
• Regular performance reviews and personalized development plans to help you reach your career goals.
• Opportunities to work on cross‑functional projects, expanding your skill set beyond customer service.

Work Environment & Culture Highlights

Our culture is built on the following pillars:

• Authenticity: We encourage you to bring your whole self to work and celebrate diverse perspectives.
• Collaboration: Teamwork is at the heart of everything we do. We share knowledge, celebrate wins, and learn from challenges together.
• Innovation: We’re constantly experimenting, testing, and iterating to deliver the best possible experience for our clients and their customers.
• Growth Mindset: Every day is an opportunity to learn something new, whether it’s a new tool, a new process, or a new way of thinking.
• Work‑Life Balance: We understand the importance of flexibility and support a healthy balance between professional and personal life.

Compensation & Benefits

While specific figures vary based on experience and role, brighthush offers a competitive salary that reflects the value of your expertise and dedication. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Flexible work hours and fully remote work options.
• Technology stipend for home office setup.
• Wellness programs, including mental health resources and fitness subsidies.
• Employee recognition programs and annual company retreats.

How to Apply

If you’re ready to bring your passion for customer service to a dynamic, growth‑oriented environment, we’d love to hear from you. Submit your resume and a brief cover letter explaining why you’re the perfect fit for brighthush, and let’s start a conversation about how you can make a difference in the lives of our clients and their customers.

Apply now and become a part of the brighthush family—where your voice matters, your growth is supported, and every interaction is an opportunity to shine.