[Remote] Customer Marketing Communications BP (Remote, US East Coast)

Note: The job is a remote job and is open to candidates in USA. IRIS Software Group is hiring a Customer Marketing Communications Business Partner to protect retention, revenue, and customer trust across its US customer base. The role owns customer communications and journeys related to retention, advocacy, and migrations, working with UK-based colleagues and cross-functional teams.

Responsibilities

• Own and deliver US customer retention programmes that reduce churn risk and reinforce long-term value
• Lead customer advocacy activity in the US, securing testimonials, case studies and third-party reviews in partnership with Sales, Product and Customer Success teams
• Own US-specific migration communications, including planning, sequencing, QA, live delivery and performance monitoring
• Act as the single point of accountability for assigned customer journeys, managing accuracy, compliance sensitivity, timing and escalation
• Work closely with UK-based Customer Marketing colleagues to adapt established frameworks for the US market
• Coordinate cross-functionally with Product, Renewals, Support, Professional Services and Marketing Operations
• Analyse programme performance and use insight to continuously optimise engagement and retention
• Ensure all customer communications meet IRIS brand, legal and compliance standards
• Share customer insight from the US market to inform product and marketing strategy

Skills

• The role is fully remote within the US and requires autonomy, stakeholder management and proven customer marketing expertise
• Not suitable for candidates without prior customer marketing experience
• Proven experience (typically 5+ years) in customer marketing, lifecycle marketing or customer communications
• Demonstrated experience delivering retention, advocacy or migration/change programmes
• Strong stakeholder management and cross-functional coordination skills
• Excellent written communication skills with the ability to explain complex topics clearly
• Comfortable working autonomously in a remote and/or global reporting structure
• Experience with marketing automation, reporting and project management tools (e.g. Marketo, Salesforce, Knak, Asana)
• High attention to detail and sound judgement in compliance-sensitive environments

Benefits

• Offers Bonus
• Continuous learning and career development opportunities.
• A culture that celebrates diversity and empowers every individual.
• The role is fully remote within the US.

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