Remote Customer Service Agent – Inbound & Outbound Call Center Specialist – Full‑Time & Part‑Time Opportunities at brighthush

About brighthush

brighthush is a leading provider of innovative logistics and transportation solutions that connect businesses and consumers across the United States. With a mission to streamline supply chains and enhance customer experiences, brighthush has grown into a trusted partner for companies ranging from small startups to Fortune 500 enterprises. Our culture is built on collaboration, continuous learning, and a commitment to delivering exceptional service—values that are reflected in every interaction our team has with clients, partners, and customers.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a successful business. That’s why we invest heavily in our people, offering a dynamic work environment that blends flexibility, professional growth, and a supportive community—all from the comfort of your own home. Whether you’re a seasoned call‑center veteran or a recent graduate eager to launch your career, brighthush provides the tools, training, and opportunities you need to thrive.

Key Benefits

• Fully Remote Work: Work from anywhere in the U.S. with a reliable internet connection.
• Flexible Scheduling: Choose between full‑time or part‑time shifts that fit your lifestyle.
• Competitive Compensation: Earn a base salary plus performance bonuses.
• Comprehensive Benefits: Medical, dental, and vision coverage for you and your family.
• Paid Time Off (PTO): Enjoy generous vacation, sick leave, and personal days.
• Retirement Planning: 401(k) plan with company match.
• Learning & Development: Access to online courses, certifications, and mentorship programs.
• Team Culture: Regular virtual team events, recognition programs, and a culture of open communication.

Position Overview

As a Remote Customer Service Agent at brighthush, you will be the frontline advocate for our clients and partners. Your role will involve handling inbound and outbound calls, assessing transportation needs, and providing tailored solutions that align with our clients’ goals. You will also collaborate with transportation providers, internal teams, and software applications to ensure seamless service delivery.

Primary Responsibilities

• Answer inbound customer calls and initiate outbound service calls to assess transportation requirements.
• Engage with clients, transportation providers, and internal stakeholders using phone, email, and web‑based tools.
• Accurately enter data into our CRM and other software applications to maintain up‑to‑date customer records.
• Diagnose and troubleshoot issues that fall outside standard procedures, escalating when necessary.
• Develop deep product knowledge and become a subject‑matter expert on brighthush’s transportation solutions.
• Maintain high levels of customer satisfaction by delivering timely, accurate, and courteous service.
• Adhere to company policies, call‑center metrics, and quality standards.
• Participate in ongoing training sessions and knowledge‑sharing workshops.
• Collaborate with cross‑functional teams to improve processes and enhance the customer experience.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service or call‑center experience.
• Strong verbal and written communication skills in English.
• Proficiency with computers, including Microsoft Office Suite and CRM platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Excellent problem‑solving skills and a customer‑centric mindset.
• Reliable home office setup with a high‑speed internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience in the logistics, transportation, or supply‑chain industry.
• Knowledge of transportation management systems (TMS) or related software.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Strong analytical skills and the ability to interpret data to drive decision‑making.

Core Competencies & Skills

• Customer‑First Attitude: Passion for helping others and a genuine desire to solve problems.
• Communication: Clear, concise, and professional communication across all channels.
• Adaptability: Ability to thrive in a dynamic environment and adjust to changing priorities.
• Technical Proficiency: Comfortable learning new software quickly and troubleshooting basic technical issues.
• Team Collaboration: Willingness to share knowledge and support teammates.
• Attention to Detail: Accuracy in data entry and documentation.
• Time Management: Efficiently handle multiple tasks while meeting deadlines.

Career Growth & Development at brighthush

At brighthush, we’re committed to nurturing talent and fostering career advancement. As a Customer Service Agent, you’ll have the opportunity to:

• Progress to senior agent roles, team lead, or supervisory positions.
• Transition into specialized areas such as logistics coordination, account management, or operations analytics.
• Earn industry certifications (e.g., Certified Supply Chain Professional) through our sponsorship program.
• Participate in leadership training and mentorship initiatives.
• Attend virtual conferences, webinars, and workshops to stay ahead of industry trends.

Work Environment & Culture

brighthush values a culture of transparency, respect, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Recognition programs that celebrate individual and team achievements.
• Open‑door policies that encourage feedback and innovation.
• Inclusive hiring practices that embrace diversity and belonging.
• Wellness initiatives, including mental health resources and virtual fitness challenges.

Compensation & Perks

While specific figures may vary based on experience and role, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Full medical, dental, and vision coverage for employees and dependents.
• Paid time off (vacation, sick leave, personal days) plus paid holidays.
• 401(k) retirement plan with company match.
• Home‑office stipend to support your remote work setup.
• Access to a digital benefits portal for flexible spending accounts, wellness programs, and more.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a flexible, rewarding career? Click the link below to submit your application and take the first step toward a fulfilling role at brighthush.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, your voice matters. Whether you’re answering a customer’s call or collaborating with a logistics partner, you’ll play a pivotal role in ensuring seamless transportation solutions across the country. Join us and be part of a team that’s dedicated to excellence, innovation, and making a real difference for our clients and communities.