Remote Customer Service Call Center Agent – Patient Billing & Account Management Specialist

About brighthush

At brighthush, we’re redefining the future of patient care by blending compassionate service with cutting‑edge technology. Our mission is to empower patients, providers, and partners with seamless, transparent, and personalized experiences. Whether you’re a seasoned call‑center professional or a fresh talent eager to make a difference, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking organization that values integrity, innovation, and collaboration. We’re committed to creating a workplace that supports work‑life balance, continuous learning, and career advancement. As a Remote Customer Service Call Center Agent, you’ll play a pivotal role in ensuring patients receive timely, accurate billing information and support—an essential service that directly impacts patient satisfaction and financial health.

Key Responsibilities

• Patient Interaction: Engage with patients via phone, email, and chat to gather information, resolve billing inquiries, and provide clear, courteous guidance.
• Account Research: Access multiple systems to review patient account details, verify insurance coverage, and identify outstanding balances.
• Data Accuracy: Update or add insurance and demographic information, initiate rebills, and document all actions in the appropriate systems.
• Payment Collection: Work collaboratively with patients and guarantors to secure payment on outstanding balances using secure payment methods.
• Escalation Management: Identify and forward complex or escalated issues to the appropriate department or supervisor, ensuring timely resolution.
• Customer Experience: Create a positive, empathetic experience by actively listening, understanding concerns, and communicating in a friendly, professional manner.
• Compliance & Quality: Adhere to all brighthush policies, compliance guidelines, and quality standards while meeting production metrics.
• Continuous Improvement: Stay current with workflow, systems, and tools, and provide feedback to enhance processes and customer satisfaction.

Essential Qualifications

• Minimum one year of customer service experience in a healthcare, hospitality, retail, or client‑management environment.
• Strong verbal and written communication skills in English.
• Proficiency in using multiple computer systems and databases simultaneously.
• Ability to dedicate at least 90% of your workday to phone or digital communication without interruption.
• High level of empathy, patience, and professionalism when dealing with diverse patient populations.
• Strong problem‑solving skills and the ability to work independently in a remote setting.

Preferred Qualifications

• Prior call‑center experience, especially within a healthcare setting.
• Knowledge of medical billing, insurance terminology, and patient financial processes.
• Experience with CRM or patient management systems such as Epic, Athenahealth, or similar platforms.
• Certification in customer service or healthcare administration.
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating complex software, databases, and telephony systems.
• Time Management: Ability to prioritize tasks, manage multiple calls, and meet performance metrics.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Quick to learn new processes and adjust to evolving policies.
• Team Collaboration: Works effectively with cross‑functional teams, including billing, insurance, and clinical staff.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Remote Customer Service Call Center Agent, you’ll have access to:

• Structured onboarding and continuous training programs covering medical billing, customer service excellence, and regulatory compliance.
• Mentorship from experienced supervisors and subject‑matter experts.
• Career pathways into billing management, patient experience leadership, or technology implementation roles.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.
• Access to industry conferences, webinars, and certification courses at no cost.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere within 60 miles of a brighthush facility. We foster a supportive, inclusive environment where every team member is valued. Key cultural pillars include:

• Flexibility: Flexible scheduling options to accommodate personal commitments.
• Well‑being: Comprehensive wellness programs, including free counseling, mental health resources, and wellness challenges.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Recognition: Regular recognition programs for outstanding performance and innovation.
• Community Impact: Opportunities to volunteer and contribute to local health initiatives.

Compensation & Benefits

While specific compensation details may vary by location, brighthush offers a competitive package that includes:

• Competitive base salary with performance‑based incentives.
• Comprehensive medical, dental, vision, and prescription coverage.
• Wellness benefits such as free counseling and telemedicine services.
• Paid time off, family leave, and short‑ and long‑term disability coverage.
• 401(k) plan with a generous match, Employee Stock Purchase Plan, and financial wellness resources.
• Tuition assistance, student loan support, and certification reimbursement.
• Additional perks such as fertility benefits, adoption assistance, supplemental insurance, and identity theft protection.

How to Apply

Ready to make a meaningful impact while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this Remote Customer Service Call Center Agent position at brighthush

Join brighthush Today

At brighthush, we’re not just a company—we’re a community dedicated to improving patient experiences and supporting our employees’ growth. If you’re passionate about delivering exceptional service, thrive in a fast‑paced environment, and want to be part of a mission‑driven organization, we want to hear from you. Apply now and help shape the future of patient care with brighthush.