Remote Customer Account Representative – Customer Success, Account Management, and Delivery Operations Specialist

Join brighthush as a Remote Customer Account Representative

Are you passionate about delivering exceptional customer experiences, building lasting relationships, and driving revenue growth? brighthush, a leading provider of flexible, rent‑to‑own solutions, is looking for a dedicated Remote Customer Account Representative to join our dynamic team. In this role, you will be the frontline ambassador for our brand, ensuring every customer interaction is seamless, personalized, and memorable.

About brighthush

Founded in 1986, brighthush has grown into a trusted partner for millions of families across the United States, helping them access the furniture, appliances, electronics, and home essentials they need while building equity over time. Our mission is simple: to empower customers to achieve their homeownership dreams through flexible, transparent, and customer‑centric solutions. With a workforce of over 10,000 employees, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning. As a remote‑first organization, we value flexibility, autonomy, and work‑life balance, enabling our team members to thrive from anywhere in the USA.

Why This Role Matters

As a Remote Customer Account Representative, you will be the voice of brighthush in every customer interaction. Your responsibilities span customer service, sales, collections, and logistics, ensuring that each customer’s journey—from initial inquiry to final delivery—exceeds expectations. You will play a pivotal role in driving revenue, maintaining high collection rates, and upholding the brand’s reputation for “white‑glove” service.

Key Responsibilities

• Customer Service & Sales Excellence – Deliver friendly, timely, and personalized service to customers via phone, email, and chat. Guide prospects through the rent‑to‑own process, answer product questions, and secure new rental orders.
• Account Management & Collections – Review overdue accounts, initiate proactive outreach, and negotiate payment plans to achieve daily and weekly collection targets. Maintain accurate account records and update customer information in the CRM.
• Delivery & Pickup Coordination – Plan and execute safe, efficient deliveries and pickups. Manage vehicle schedules, ensure compliance with local and state regulations, and maintain vehicle cleanliness and upkeep.
• Merchandising & Store Presentation – Keep the virtual showroom and physical locations (when applicable) organized, clean, and visually appealing. Refurbish merchandise to like‑new condition and ensure product displays meet brand standards.
• Telemarketing & Lead Generation – Conduct outbound calls to generate new business, distribute marketing materials, and nurture leads through the sales funnel.
• Cross‑Functional Collaboration – Work closely with Sales, Operations, Finance, and Customer Support teams to resolve issues, share insights, and improve processes.
• Continuous Improvement – Identify opportunities to streamline workflows, enhance customer satisfaction, and increase collection efficiency. Share best practices with the team.

Essential Qualifications

• High school diploma or equivalent (college coursework or a bachelor’s degree is a plus).
• Minimum of 18 years of age and a valid state driver’s license with a clean driving record.
• Strong communication skills in English; bilingual proficiency (Spanish/English) is highly desirable.
• Experience in customer service, sales, or collections—preferably in a retail or financial services environment.
• Proficiency with CRM systems, Microsoft Office Suite, and basic data entry.
• Ability to lift and move furniture, appliances, and electronics safely.
• Self‑motivated, goal‑oriented, and comfortable working independently in a remote setting.
• Commitment to brighthush’s core values: integrity, customer focus, teamwork, and continuous improvement.

Preferred Qualifications

• Prior experience in a rent‑to‑own or lease‑to‑own business model.
• Knowledge of local and state transportation regulations.
• Experience with delivery logistics and fleet management.
• Background in financial collections or credit management.
• Strong analytical skills and a data‑driven approach to problem solving.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.

Skills & Competencies

• Customer‑Centric Mindset – Passion for helping customers achieve their goals and a genuine desire to improve their quality of life.
• Communication & Interpersonal Skills – Ability to convey complex information clearly and build rapport with diverse audiences.
• Problem‑Solving & Decision Making – Quick thinking, resourcefulness, and the ability to resolve issues efficiently.
• Time Management & Organization – Prioritize tasks, manage multiple accounts, and meet deadlines in a fast‑paced environment.
• Technical Proficiency – Comfortable using CRM platforms, data entry tools, and basic troubleshooting of software.
• Adaptability & Resilience – Thrive in a changing environment, handle rejection, and maintain a positive attitude.
• Team Collaboration – Work effectively with cross‑functional teams, share insights, and contribute to collective success.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Account Representative, you will have access to a comprehensive learning and development program that includes:

• Onboarding training modules covering product knowledge, sales techniques, and compliance.
• Ongoing coaching sessions with experienced managers and mentors.
• Access to e‑learning courses on customer service excellence, collections strategies, and leadership fundamentals.
• Clear career pathways to roles such as Senior Account Manager, Collections Specialist, Operations Lead, or Sales Manager.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to participate in cross‑functional projects, expanding your skill set and visibility within the organization.

Work Environment & Company Culture

brighthush is proud of its inclusive, collaborative, and high‑energy culture. Even though this is a remote role, you will be part of a vibrant community that values:

• Transparency and open communication across all levels.
• Recognition of achievements through monthly awards and spot bonuses.
• Flexibility to balance personal and professional commitments.
• Regular virtual team building events, webinars, and knowledge‑sharing sessions.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.

Compensation, Perks, and Benefits

While specific salary ranges are competitive and based on experience, brighthush offers a comprehensive benefits package designed to support your health, financial security, and overall well‑being:

• Competitive base salary plus performance‑based incentives.
• Weekly pay schedule.
• Paid time off (PTO) and holiday schedule, including Sundays off.
• Health, dental, and vision insurance plans.
• Life insurance, supplemental life, and spouse/dependent coverage.
• Short‑term and long‑term disability protection.
• Flexible Spending Accounts (FSA) for medical and dependent care.
• Health Savings Account (HSA) options.
• 401(k) retirement plan with company match.
• Legal insurance and identity theft protection.
• Hospital indemnity, critical illness, and accident insurance.
• Employee assistance program (EAP) for mental health and well‑being support.
• Professional development stipend and tuition reimbursement.
• Employee referral bonuses and recognition programs.

How to Apply

If you are ready to take the next step in your career, bring your passion for customer success, and join a company that values growth, innovation, and community, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be an excellent fit for the Remote Customer Account Representative role at brighthush.

We look forward to welcoming you to our team and working together to help customers achieve their homeownership dreams.