Remote Customer Service & Call Center Executive – Enrollment Support Specialist at brighthush

About brighthush and the Health Enrollment Landscape

brighthush is a forward‑thinking health benefits provider that empowers individuals and families to navigate the complex world of health insurance with confidence and clarity. With a mission to simplify enrollment, streamline claims, and deliver exceptional customer experiences, brighthush has become a trusted partner for thousands of clients across the United States. Our remote‑first culture allows talented professionals to work from anywhere while staying connected to a vibrant, collaborative team that values innovation, empathy, and continuous learning.

In the rapidly evolving health insurance industry, the role of a Customer Service & Call Center Executive is more critical than ever. As the first point of contact for new and existing members, you will be the voice that guides them through enrollment, addresses their concerns, and ensures a seamless experience that reflects brighthush’s commitment to quality and care.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your home or any location that inspires you—no daily commute, no office distractions.
• Comprehensive Training: 3–4 weeks of immersive virtual training that covers product knowledge, compliance, and customer engagement best practices.
• Growth Opportunities: Clear career pathways from frontline support to senior service roles, program management, and leadership positions.
• Inclusive Culture: A diverse, supportive environment that celebrates individuality and encourages professional development.
• Competitive Compensation: A base salary that reflects your experience, coupled with performance bonuses and a robust benefits package.
• Well‑Being Focus: Health, dental, vision, mental health resources, and a generous paid time off policy to keep you balanced.

Key Responsibilities

As a Customer Service & Call Center Executive, you will play a pivotal role in ensuring that every member’s enrollment journey is smooth, accurate, and compliant. Your day‑to‑day tasks will include:

• Executing enrollment transactions for new members, existing members, and transfers to and from other brighthush and Non‑brighthush plans in strict adherence to contractual and underwriting guidelines.
• Providing clear, concise guidance to members on enrollment options, coverage details, and plan benefits.
• Resolving member inquiries and issues related to enrollment, billing, and plan changes with empathy and efficiency.
• Maintaining accurate and up‑to‑date member records in the CRM and enrollment systems.
• Collaborating with cross‑functional teams—underwriting, claims, and compliance—to ensure seamless service delivery.
• Participating in continuous improvement initiatives to enhance process efficiency and member satisfaction.
• Adhering to all regulatory and company policies, including data privacy and security standards.

Essential Qualifications

• 1–2 years of customer service experience in a call center environment, preferably within the health insurance or financial services sector.
• Strong understanding of enrollment processes, medical underwriting, and plan transfer procedures.
• Excellent oral and written communication skills, with the ability to explain complex information in a clear, friendly manner.
• Proficiency in using CRM systems, Microsoft Office Suite, and virtual communication tools.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet performance metrics.
• High level of professionalism, integrity, and a passion for delivering outstanding customer experiences.

Preferred Qualifications

• 2–5 years of inbound call center experience, ideally in a health benefits or claims support role.
• Experience with enrollment software such as eMember or similar platforms.
• Knowledge of regulatory requirements (e.g., HIPAA, ACA) and compliance best practices.
• Experience working in a remote or virtual team environment.
• Additional language proficiency beyond English is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help members achieve their health goals.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Attention to Detail: Accuracy in data entry and adherence to compliance standards.
• Time Management: Efficiently handle high call volumes while maintaining quality.
• Team Collaboration: Work seamlessly with colleagues across departments.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service & Call Center Executive, you will have access to:

• Structured mentorship programs that pair you with experienced leaders.
• Regular skill‑building workshops covering advanced enrollment techniques, compliance updates, and customer engagement strategies.
• Internal job boards and career pathing tools that highlight advancement opportunities within the organization.
• Leadership development tracks for high‑performing employees interested in supervisory or managerial roles.
• Cross‑departmental projects that broaden your understanding of the entire member lifecycle.

Work Environment & Company Culture

brighthush’s remote‑first approach means you’ll be part of a dynamic, distributed team that values flexibility, transparency, and collaboration. We foster:

• Regular virtual town halls and team‑building events to keep everyone connected.
• A culture of open feedback, where your ideas are heard and acted upon.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Benefits

While specific figures may vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid parental leave, sick leave, and vacation time.
• Well‑being stipend for mental health resources, gym memberships, or wellness apps.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

If you are passionate about helping people navigate their health benefits, thrive in a remote environment, and want to grow your career with a forward‑thinking organization, we encourage you to apply today. Join brighthush and become part of a team that values your expertise, supports your professional development, and celebrates your contributions.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.