Senior Customer-to-Cash Transformation Business Analyst – Remote, Global Process Optimization & ERP Implementation Specialist

About brighthush

brighthush is a trailblazer in sustainable packaging solutions, redefining how products are delivered to consumers worldwide. With a legacy that spans over a century, we combine cutting‑edge technology, a commitment to environmental stewardship, and a culture of continuous improvement. Our Global Business Services organization is the heartbeat of our operations, ensuring that every customer interaction—from order placement to final payment—is seamless, efficient, and scalable. As we expand our digital footprint, we’re looking for a visionary Customer‑to‑Cash Transformation Business Analyst to join our remote team and drive the next wave of innovation.

Why This Role Matters

In today’s fast‑moving market, the Customer‑to‑Cash (C2C) cycle is more than a set of transactions; it’s the lifeline that connects customers, suppliers, and the entire supply chain. Your expertise will shape the future of our C2C processes, ensuring that we deliver value to our customers while maximizing operational efficiency. By partnering with cross‑functional teams—business stakeholders, ERP specialists, integration architects, and support personnel—you’ll translate complex business needs into actionable solutions that resonate across the organization.

Key Responsibilities

• Process Analysis & Optimization: Conduct in‑depth business process mapping, re‑engineering, and gap analysis to uncover opportunities for automation, cost reduction, and performance enhancement.
• Requirements Engineering: Lead workshops to gather, document, and validate functional and non‑functional requirements. Produce clear, concise Business Requirements Documents (BRDs) that guide configuration, development, and testing.
• ERP & Integration Champion: Serve as the subject‑matter expert for Customer‑to‑Cash capabilities within JD Edwards (JDE). Translate business rules into JDE data structures, interfaces, and process controls.
• Testing & Quality Assurance: Design test scenarios, develop scripts, and coordinate unit, regression, and user acceptance testing (UAT). Work closely with integration partners to resolve defects and ensure smooth go‑live.
• Change Management & Training: Create work instructions, job aids, and training materials that empower end‑users to adopt new processes and tools confidently.
• Stakeholder Collaboration: Build strong relationships with business owners, technical teams, and external vendors. Influence decisions and drive consensus in a matrixed, global environment.
• Continuous Improvement: Monitor key performance indicators (KPIs), analyze data, and recommend enhancements that align with strategic objectives.
• Production Support: Provide ongoing support for production issues, ensuring rapid resolution and minimal business disruption.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or a related discipline.
• Minimum of five years of experience in business analysis, preferably within an ERP environment.
• Deep knowledge of Customer‑to‑Cash processes in JD Edwards, including order management, customer master data, pricing, invoicing, fulfillment, credit, and EDI transactions.
• Proficiency in JDE data structures, business rules, and integration points.
• Demonstrated ability to collaborate across functional and technical teams in a matrixed organization.
• Strong analytical, problem‑solving, and communication skills.
• Experience translating complex technical concepts into business value for non‑technical stakeholders.
• High attention to detail and a commitment to delivering quality outcomes.
• Legal authorization to work in the United States; no visa sponsorship will be provided.
• Master’s degree is preferred but not required.

Preferred Skills & Competencies

• Experience with ERP implementation or upgrade projects.
• Knowledge of data migration, interface design, and system integration.
• Familiarity with Agile and Waterfall project management methodologies.
• Strong facilitation skills and experience leading workshops.
• Customer‑centric mindset with a passion for delivering exceptional user experiences.
• Ability to thrive in a fast‑paced, global environment with shifting priorities.

What You’ll Gain

• Career Growth: Opportunities to advance into senior analyst, solution architect, or program management roles.
• Learning & Development: Access to internal training programs, certifications, and conferences that keep you at the forefront of industry trends.
• Impact: Direct influence on the efficiency of our global supply chain, customer satisfaction, and profitability.
• Collaboration: Work with diverse teams across the globe, building a network of professionals who share a commitment to excellence.
• Flexibility: Fully remote work arrangement with the possibility of hybrid collaboration in Colorado for those who choose to work on site.

Work Environment & Culture

At brighthush, we celebrate diversity, foster inclusion, and empower our employees to bring their authentic selves to work. Our culture is built on transparency, collaboration, and a relentless pursuit of improvement. Whether you’re a seasoned analyst or a rising star, you’ll find a supportive environment that values your contributions and encourages you to grow.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Eligibility for an annual incentive compensation plan.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off and flexible work arrangements.
• Remote work stipend and equipment support.
• Travel opportunities to Colorado (for those based in Colorado, hybrid work with core collaboration days on Tuesday, Wednesday, and Thursday).

Ready to Join brighthush?

If you’re a strategic thinker with a passion for process excellence and a knack for bridging business and technology, we want to hear from you. Bring your expertise to a company that values innovation, sustainability, and the well‑being of its people. Apply today and help shape the future of Customer‑to‑Cash at brighthush.