Senior Manager, Customer Success – Automotive AI & Enterprise Solutions Lead (Remote, USA)

About brighthush

brighthush is a trailblazer in the AI‑powered customer engagement space, helping local businesses across the United States unlock the full potential of data, automation, and human insight. Founded in 2014, brighthush has grown to a vibrant community of over 1,500 professionals who are passionate about turning complex challenges into simple, scalable solutions. Our flagship platform delivers AI‑driven lead generation, conversion, and post‑sale engagement, empowering businesses to connect with customers in real time, personalize interactions, and drive measurable growth.

At brighthush, we believe that technology should amplify human expertise, not replace it. That philosophy is reflected in every product, every partnership, and every customer success story. We’re now expanding our footprint in the automotive industry, and we’re looking for a visionary leader to guide our automotive customers through the AI transformation journey.

Why the Automotive AI Space?

The automotive sector is undergoing a seismic shift. From connected vehicles to autonomous driving, from digital showrooms to data‑driven service models, AI is the catalyst that will define the next generation of dealership success. As a Senior Manager, Customer Success – Automotive AI, you will be at the forefront of this transformation, helping dealers and automotive groups harness AI to streamline operations, improve customer experience, and boost profitability.

Role Overview

As the Senior Manager, Customer Success – Automotive AI at brighthush, you will lead a high‑impact team that advises enterprise automotive customers on AI adoption, operational change, and sustained growth. You will be the bridge between executive leadership, technical teams, and frontline staff, ensuring that AI solutions are not only deployed but fully integrated into daily workflows. Your influence will shape the future of automotive customer experience and drive tangible business outcomes for our clients.

Key Responsibilities

• Team Leadership & Development – Build, mentor, and scale a world‑class Customer Success team focused on automotive enterprise accounts. Set clear priorities, coach on executive communication, and hold the team accountable for adoption, outcomes, retention, and growth.
• Strategic Advisory – Partner with dealer group executives, owners, and general managers to identify AI opportunities that align with their business priorities. Translate high‑level goals into actionable roadmaps with milestones, owners, and success metrics.
• Discovery & Process Design – Lead deep discovery sessions into sales, service, and operations workflows. Map out where processes, employee roles, handoffs, and human oversight need to evolve to unlock AI value.
• Deployment & Adoption Oversight – Coordinate cross‑functional rollout across multiple locations, working closely with onboarding, technical, and training teams to ensure readiness, smooth execution, and continuous improvement.
• Business Case & Executive Reporting – Build compelling business cases for AI initiatives, quantify ROI, and present results to senior leadership. Use data to explain what’s working, diagnose gaps, and recommend next steps.
• Retention & Growth Champion – Own the full customer lifecycle across the portfolio. Identify risks early, design recovery plans, and collaborate with Sales to uncover expansion opportunities grounded in proven value.
• Product & Engineering Feedback Loop – Capture customer insights, prioritize recurring problems, coordinate issue resolution, and close the loop with customers to ensure continuous product improvement.
• Scalable Playbooks & Reporting – Develop repeatable discovery methods, rollout playbooks, and reporting frameworks that enable the team to scale best practices across automotive groups.
• Travel & Engagement – Travel 15–20% of the time for on‑site engagements, workshops, and executive meetings.

Essential Qualifications

• 10+ years of experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success.
• Proven track record of building and scaling high‑performing teams with clear accountability for customer or business results.
• Exceptional executive presence and communication skills – able to influence senior decision makers and lead high‑stakes workshops.
• Strong analytical mindset and commercial judgment – able to build business cases, assess ROI, and link product adoption to operational performance.
• Hands‑on understanding of AI capabilities, limitations, and practical application in business workflows.
• Experience translating business requirements into technical solutions and vice versa.
• Demonstrated ability to deliver complex programs across multiple stakeholders or locations, including process changes and employee adoption.
• Ownership, sound judgment, and the ability to thrive in a fast‑moving environment.
• Passion for automotive and a willingness to learn dealership operations in depth.

Preferred Qualifications

• Experience at a leading consulting firm (e.g., McKinsey, BCG, Bain).
• Background working with dealerships or other distributed, multi‑location businesses.
• Prior experience in the automotive industry, especially in sales, service, or operations.
• Knowledge of automotive-specific technologies such as dealer management systems (DMS), customer relationship management (CRM) platforms, and digital marketing tools.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Executive Coaching & Influence
• Project & Program Management
• Data‑Driven Decision Making
• Change Management & Adoption
• Customer‑Centric Mindset
• Technical Fluency & AI Literacy
• Cross‑Functional Collaboration
• Resilience & Adaptability

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Manager, you will:

• Lead cross‑functional initiatives that shape the future of automotive AI.
• Mentor and develop the next generation of Customer Success leaders.
• Gain exposure to senior leadership, including the CEO, CTO, and CMO.
• Participate in strategic planning sessions that influence product roadmap and market positioning.
• Access continuous learning resources, including AI workshops, industry conferences, and internal knowledge sharing.
• Earn a clear path to Director or VP roles within Customer Success, Product, or Strategy.

Work Environment & Company Culture

brighthush is built on an open, transparent culture that values curiosity, collaboration, and impact. Our remote‑first model empowers you to work from anywhere in the USA while staying connected through:

• Weekly all‑hands meetings and town halls.
• Monthly virtual coffee chats with peers and leadership.
• Access to a digital collaboration hub (Slack, Teams, Confluence).
• Regular hackathons and innovation challenges.
• Community service initiatives and volunteer days.

We celebrate diversity, encourage continuous improvement, and foster an environment where every voice is heard. Whether you’re a seasoned veteran or a rising star, you’ll find the support, resources, and recognition you need to thrive.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior leadership in the AI and automotive sectors.
• Performance‑based bonuses tied to customer outcomes, adoption metrics, and team performance.
• Equity or stock‑option opportunities to share in brighthush’s growth.
• Comprehensive health, dental, and vision plans.
• Life insurance, long‑term and short‑term disability coverage.
• Paid maternity and paternity leave, plus fertility benefits.
• Generous paid time off, including three 4‑day summer holiday weekends.
• 401(k) plan with company match.
• Bi‑annual swag drops featuring brighthush gear and apparel.
• Access to a state‑of‑the‑art virtual fitness program and optional on‑site gym partnership.
• Optional childcare stipend for employees with children.

How to Apply

Ready to lead the next wave of automotive AI transformation? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We’re excited to learn how your experience and vision align with brighthush’s mission to empower businesses through AI.

Click here to apply now.

Join brighthush – Where Innovation Meets Impact

At brighthush, we’re not just building products; we’re building futures. If you’re passionate about AI, thrive in a fast‑paced environment, and want to make a tangible difference for automotive leaders, we want to hear from you. Join us and help shape the next chapter of automotive excellence.