[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Fortune Brands hires a Customer Service Representative to provide high-quality customer care to B2B customers. The role manages inbound calls, customer emails, and orders while resolving customer issues and supporting team and business objectives.

Responsibilities

• Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements
• Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
• Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards
• Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI)
• Perform other duties as assigned

Skills

• Minimum of 1 year of customer service experience in a service industry
• Ability to manage a high volume of work with accuracy
• Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills
• Demonstrated ability to work independently, cross-functionally and in a team environment
• Associate's or Bachelor's degree
• Proficient in Excel, Word, and PowerPoint
• Prior SAP experience

Benefits

• This is a remote role.
• Employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• Robust health plans
• A market-leading 401(k) program with a company contribution
• Product discounts
• Flexible time off benefits
• Adoption benefits
• Numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates

Company Overview

Company H1B Sponsorship