[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Squaremouth seeks a Customer Service Representative to help consumers choose travel insurance policies. The role provides product education, compares coverage options, responds to customer questions, and coordinates with other teams to resolve issues.

Responsibilities

• Engage with customers via phone, email, and chat to understand their travel insurance needs
• Educate customers about our insurance products, including coverage options, benefits, and pricing
• Assist customers in comparing different insurance plans to help them make informed decisions
• Address customer concerns, questions, and objections in a professional and courteous manner
• Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction
• Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance

Skills

• Strong customer service and computer skills
• Excellent written and oral communication
• Attention to detail is imperative
• Ability to work independently in a remote environment and manage time effectively
• Previous experience in a customer service or sales role, preferably in the insurance or travel industry
• Strong active listening and problem-solving abilities
• High school diploma or equivalent
• Additional education or certifications in customer service or insurance is advantageous
• Remote/Work From Home experience preferred

Benefits

• Squaremouth benefits could include health, dental, vision, life, and disability insurance; FSA and HSA accounts; 401(k) accounts; paid time off; and an internet reimbursement.
• Ongoing training and professional development opportunities.
• Health, dental, vision, life, and disability insurance; FSA and HSA accounts; and 401(k) accounts.
• Paid time off, including vacation, sick, and personal days.
• Eligible bonuses, equity, and commissions for some positions.
• Structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Retirement savings matching and company-paid life and disability plans.
• Generous paid time off and paid parental leave.
• A wellbeing program designed to support work/life balance.
• A collaborative, high-performing culture, community impact through HUB Gives, and room to grow your career.

Company Overview