Remote Customer Success Engineer – ERP Integration Specialist, Advanced Configuration & Technical Project Lead for Construction SaaS

About brighthush

brighthush is a trailblazer in the construction technology space, redefining how heavy‑construction, civil, and fleet operators manage equipment, operations, and finance. Since our founding in 2019, we have grown from a small, passionate team in Los Angeles to a vibrant, distributed workforce of 51‑200 professionals who are united by a single mission: to empower contractors and fleet managers with real‑time data, intelligent automation, and seamless integration across the entire value chain. Our cloud‑native platform delivers smart fleet telematics, advanced reporting, and end‑to‑end ERP connectivity, enabling our customers to reduce downtime, optimize asset utilization, and drive profitability.

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the United States while fostering a culture of collaboration, continuous learning, and innovation. We celebrate diversity, encourage cross‑functional teamwork, and invest heavily in our people’s professional growth. If you’re passionate about technology, customer success, and the construction industry, brighthush is the place where your expertise can make a tangible impact on the ground.

Why Join brighthush?

• Impactful Work: Your solutions will directly influence how thousands of contractors manage their fleets, track equipment, and close jobs faster.
• Career Growth: We provide clear career ladders, mentorship programs, and access to industry conferences and certifications.
• Innovative Culture: Our engineering teams are encouraged to experiment, iterate, and own the entire product lifecycle.
• Competitive Compensation: We offer a base salary that reflects market rates, performance bonuses, and equity opportunities.
• Benefits: Comprehensive health, dental, vision, 401(k) matching, unlimited PTO, and a generous parental leave policy.
• Remote Flexibility: Work from any U.S. location with a fully supported home‑office setup.

Key Responsibilities

As a Remote Customer Success Engineer at brighthush, you will be the technical linchpin between our customers and our platform. Your day‑to‑day activities will include:

• ERP Integration Management: Configure, maintain, and troubleshoot integrations with leading ERP, accounting, and telematics systems such as Vista, Spectrum, HCSS, Trimble, Foundation, Samsara, and VisionLink. You will design integration workflows, map data fields, and ensure data integrity across systems.
• Advanced Platform Configuration: Own complex onboarding projects that go beyond standard setup. This includes designing multi‑division or multi‑entity accounts, creating custom workflows, and tailoring data structures to meet unique customer needs.
• Custom Reporting & Analytics: Build custom SQL queries and reports that answer operational questions our standard product does not cover. You will collaborate with customers to understand their KPIs and deliver actionable insights.
• Escalated Issue Triage: Serve as the first line of defense for high‑priority technical issues, including executive‑flagged problems on strategic enterprise accounts. You will diagnose root causes, coordinate cross‑functional resources, and drive resolution to the customer’s satisfaction.
• Project Leadership: Lead scoped technical projects such as integration builds, data migrations, and configuration overhauls. You will define project milestones, manage timelines, and secure customer sign‑offs.
• Sales Engineering Support: Join sales calls to scope technical requirements, conduct discovery sessions, deliver product demos, and validate integration feasibility before contracts are signed. Your technical expertise will help close deals and shape the customer journey.

Essential Qualifications

• 3+ years of experience in a technical customer‑facing role (solutions engineering, implementation, technical account management, or sales engineering).
• Deep industry knowledge of heavy construction, civil, or fleet and equipment operations, including how equipment is costed, tracked, maintained, and billed to jobs.
• Strong understanding of brighthush’s tech stack, or the ability to reach that level within the first 90 days.
• Hands‑on SQL skills for building custom reports and validating data integrity.
• Experience configuring or troubleshooting integrations between business systems (APIs, flat‑file imports, scheduled syncs).
• Comfortable leading technical conversations with both customer IT teams and non‑technical operations staff.
• Direct experience with Vista, Spectrum, HCSS, Trimble, Foundation, Samsara, or VisionLink.
• Background working inside a contractor’s equipment, operations, or accounting department.
• Prior pre‑sales or sales engineering experience in vertical SaaS.

Preferred Qualifications

• Experience with cloud integration platforms (e.g., MuleSoft, Zapier, Workato) or middleware solutions.
• Knowledge of data governance, security best practices, and compliance standards relevant to construction and fleet management.
• Familiarity with Agile development methodologies and continuous delivery pipelines.
• Strong communication skills in both written and verbal English, with the ability to translate technical concepts for diverse audiences.
• Previous exposure to customer success metrics such as NPS, CSAT, and renewal rates.

Skills & Competencies

• Technical Proficiency: Advanced SQL, API integration, data mapping, and troubleshooting.
• Problem‑Solving: Ability to diagnose complex technical issues and devise scalable solutions.
• Project Management: Experience managing timelines, deliverables, and stakeholder expectations.
• Customer‑Centric Mindset: Passion for delivering value and building long‑term relationships.
• Collaboration: Proven ability to work cross‑functionally with engineering, product, sales, and support teams.
• Adaptability: Comfortable navigating a fast‑paced, evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Access to industry conferences, webinars, and certifications (e.g., AWS, Azure, Salesforce).
• Internal knowledge‑sharing sessions and tech talks to keep you at the forefront of construction technology.
• Clear promotion paths from Customer Success Engineer to Senior Engineer, Lead Engineer, or Technical Program Manager.
• Opportunities to transition into product management, data science, or sales engineering roles.

Work Environment & Culture

brighthush thrives on a culture of transparency, accountability, and continuous improvement. Our remote teams collaborate through:

• Daily stand‑ups, weekly sprint reviews, and monthly all‑hands meetings.
• Collaborative tools such as Slack, Jira, Confluence, and Zoom.
• Regular virtual coffee breaks and team‑building activities.
• An open‑door policy where ideas are welcomed and feedback is constructive.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers:

• Competitive base salary aligned with market benchmarks for remote roles in the U.S.
• Performance‑based bonuses tied to customer success metrics and project delivery.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Unlimited paid time off (PTO) and flexible work hours.
• Generous parental leave and family‑support programs.
• Home‑office stipend and technology allowance.

How to Apply

If you are ready to bring your technical expertise, customer‑first mindset, and passion for construction technology to a forward‑thinking company, we encourage you to apply today. Join brighthush and help shape the future of construction and fleet management.