Multilingual French‑Speaking Customer Support Specialist – Elevate Global Travel Experience at brighthush

About brighthush

brighthush is not just an airline; it is a global movement that reimagines how people connect, explore, and experience the world. With a modern fleet that spans every continent, brighthush blends cutting‑edge technology, sustainable aviation practices, and a commitment to personalized service. Our mission is simple yet powerful: to transform every touchpoint—from the first click on a booking engine to the final welcome aboard—into a memorable journey that reflects the diversity and curiosity of our passengers.

At brighthush, we believe that the heart of travel lies in the people who make it happen. Our teams are as varied as the destinations we serve, and we celebrate the unique perspectives that each member brings. Whether you are a seasoned traveler or a first‑time flyer, you will find that brighthush is dedicated to delivering world‑class service, backed by data‑driven insights and a culture that values continuous improvement.

Why Join brighthush?

As a French‑speaking Customer Support Specialist, you will be the voice of brighthush in one of the world’s most vibrant languages. Your role will be pivotal in ensuring that every French‑speaking traveler feels heard, understood, and valued. You will work in a dynamic, multicultural environment where your language skills, empathy, and problem‑solving abilities will shine. In return, brighthush offers:

• Competitive compensation aligned with industry standards
• Comprehensive benefits that support health, wellness, and financial security
• Clear career pathways and rapid progression opportunities
• Access to state‑of‑the‑art tools, training, and mentorship programs
• A flexible, inclusive workplace that respects work‑life balance
• Opportunities to contribute to global projects that shape the future of travel

About the Role

In this role, you will serve as the frontline guardian of brighthush’s customer experience. You will interact with passengers across multiple channels, ensuring that every inquiry is handled with professionalism, empathy, and efficiency. Your day‑to‑day responsibilities will include:

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in fluent French, providing accurate and timely information.
• Guide passengers through flight schedules, booking options, ancillary services, and loyalty programs.
• Assist with booking changes, cancellations, refunds, and special requests, ensuring compliance with airline policies.
• Resolve customer concerns promptly, employing a calm, solution‑oriented approach that turns challenges into positive experiences.
• Document all interactions accurately in the CRM system, maintaining a single source of truth for customer data.
• Collaborate with cross‑functional teams—Sales, Operations, Technical Support—to elevate the customer journey and drive continuous improvement.
• Participate in process optimization initiatives, providing feedback that enhances service quality and operational efficiency.
• Adhere to company policies, compliance standards, and data privacy regulations, safeguarding customer trust.

Essential Qualifications

To thrive in this role, you should bring the following:

• Fluency in French (C1 or higher) – both written and spoken.
• Strong command of English (B2 or higher) – essential for collaboration with international teams.
• Valid residence permit for Romania or an EU member state.
• Excellent communication and interpersonal skills, with a genuine passion for customer service.
• Prior experience in a customer support or call‑center environment (airline or travel industry preferred).
• Proficiency in using computer systems, CRM platforms, and Microsoft Office suite.
• Strong problem‑solving abilities and the capacity to remain calm under pressure.
• Adaptability to a fast‑paced, dynamic work environment.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with airline reservation systems (e.g., Amadeus, Sabre).
• Knowledge of travel regulations, visa requirements, and international travel policies.
• Experience in handling escalated customer issues and turning negative experiences into positive outcomes.
• Multilingual abilities beyond French and English.
• Previous exposure to remote or hybrid work models.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always puts the customer first and seeks to exceed expectations.
• Communication Excellence: Articulates complex information clearly and concisely.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Analytical Thinking: Uses data and customer feedback to identify trends and propose improvements.
• Team Collaboration: Works effectively with colleagues across departments and time zones.
• Resilience: Maintains composure and professionalism during high‑volume periods.
• Continuous Learning: Seeks out new knowledge and skills to stay ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Support Specialist, you will have access to:

• Structured onboarding program with mentorship from senior support leaders.
• Regular training sessions on product knowledge, customer service best practices, and industry trends.
• Certification programs in customer experience, conflict resolution, and data analytics.
• Clear career pathways to roles such as Senior Support Agent, Team Lead, Customer Experience Manager, or cross‑functional positions in Sales, Operations, or Marketing.
• Annual performance reviews with personalized development plans.
• Opportunities to participate in global projects, cross‑border initiatives, and innovation labs.

Work Environment & Culture

brighthush fosters a culture that is:

• Diverse & Inclusive: Celebrates different backgrounds, perspectives, and experiences.
• Collaborative: Encourages open communication and teamwork across all levels.
• Innovative: Embraces new ideas, technologies, and continuous improvement.
• Employee‑Focused: Prioritizes well‑being, mental health, and work‑life balance.
• Community‑Driven: Supports volunteerism, sustainability initiatives, and local partnerships.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and public holidays.
• Employee discount on flights and travel packages.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.
• Flexible work arrangements and remote work options where feasible.

Working Hours & Schedule

Monday to Friday, 10:00 AM – 7:00 PM (local time). The role may require occasional weekend or holiday coverage to support global operations.

How to Apply

If you are passionate about delivering world‑class customer service and want to be part of a forward‑thinking airline, we encourage you to apply today. Submit your resume and a cover letter highlighting your relevant experience and why you’re excited about this opportunity at brighthush.

We look forward to welcoming you to our team and embarking on a journey of growth, innovation, and exceptional customer experiences together.