Remote Customer Service Representative – Billing & Account Support Specialist – New York State – Join brighthush’s Growing Team

About brighthush

At brighthush, we’re redefining the customer service experience by blending cutting‑edge technology with a people‑first culture. Our mission is to empower every client interaction with empathy, efficiency, and a touch of brilliance. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is our priority.

Why brighthush?

We’re not just another remote call center. We’re a community of high‑performing individuals who thrive on collaboration, innovation, and continuous learning. When you join brighthush, you’ll enjoy:

• Work‑From‑Home Flexibility: All roles are fully remote, giving you the freedom to balance life and work.
• Paid, Structured Training: Our comprehensive onboarding program equips you with the tools and knowledge you need to succeed.
• Career Advancement: Clear pathways to higher roles, from senior support specialist to team lead and beyond.
• Competitive Compensation: Starting at $16.50 per hour, with opportunities for overtime and performance bonuses.
• Robust Benefits Package: Medical, dental, vision, 401(k) with employer match, paid time off, paid holidays, and more.
• Inclusive Culture: We celebrate diversity and foster an environment where every team member feels valued.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you’ll be the frontline advocate for our clients, ensuring their billing and account concerns are resolved with precision and care. Your day‑to‑day duties will include:

• Handling inbound calls and chat inquiries related to billing, account status, and delinquent payments.
• Accurately documenting all customer interactions and updates in our client system.
• Providing clear, concise explanations of account details, payment options, and policy guidelines.
• Adhering to state and federal regulations governing billing and customer communications.
• Assisting customers with delinquent accounts in compliance with state‑specific guidelines.
• Maintaining a high level of professionalism and empathy, even during challenging interactions.
• Meeting or exceeding key performance indicators such as average handle time, quality assurance scores, and production metrics.
• Participating in ongoing training sessions and team meetings to stay current on product updates and procedural changes.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, communication prowess, and a strong work ethic. The following qualifications are essential:

• High school diploma or equivalent.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new software.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks and meet strict deadlines.
• Reliable, punctual attendance and a commitment to maintaining a professional presence during all scheduled shifts.
• High‑speed, wired internet connection (minimum 40 Mbps download, 20 Mbps upload).
• Camera required during training and all scheduled shifts (excluding breaks and lunch).

Preferred Qualifications

While not mandatory, the following experience and attributes will give you a competitive edge:

• Previous experience in a customer service or call center environment.
• Familiarity with billing processes, account management, or collections.
• Experience using CRM or ticketing systems.
• Knowledge of state and federal regulations related to billing and collections.
• Multilingual capabilities (Spanish, French, or other languages).
• Strong analytical skills and a data‑driven approach to problem solving.

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. We value:

• Customer‑Centric Mindset: A genuine desire to help and a knack for turning challenges into opportunities.
• Problem‑Solving Ability: Quickly diagnosing issues and proposing effective solutions.
• Adaptability: Thriving in a fast‑paced environment with evolving processes.
• Team Collaboration: Working seamlessly with peers, supervisors, and cross‑functional teams.
• Attention to Detail: Ensuring accuracy in every customer interaction and data entry task.
• Time Management: Balancing multiple calls and tasks while meeting performance metrics.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you grow, you’ll have access to:

• Leadership development programs for high‑potential team members.
• Cross‑training across different support functions and product lines.
• Mentorship from seasoned professionals and industry experts.
• Regular performance reviews with clear pathways to advancement.
• Access to online learning platforms and certifications relevant to customer service, billing, and compliance.

Work Environment & Culture

Our culture is built on trust, respect, and a shared commitment to excellence. You’ll experience:

• A supportive, inclusive community that values diverse perspectives.
• Regular virtual team‑building activities and social events.
• Transparent communication from leadership and open channels for feedback.
• A focus on work‑life balance, with flexible scheduling options within our defined operating hours.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Hourly Rate: $16.50 per hour, with potential for overtime and performance bonuses.
• Paid Training: Full coverage of training costs, including materials and time.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement Planning: 401(k) plan with employer matching.
• Paid Time Off: Generous vacation, sick leave, and paid holidays.
• Professional Development: Reimbursement for relevant certifications and courses.
• Technology Stipend: Support for home office equipment and high‑speed internet.

How to Apply

Ready to bring your expertise to brighthush? Submit your application through our online portal. Once we receive your application, you’ll receive an email with instructions to complete a series of assessments via our platform. These AI‑powered assessments are the first step in our streamlined hiring process.

Closing Statement

At brighthush, we’re committed to building a future where every customer interaction is a moment of brilliance. If you’re a self‑motivated, detail‑oriented professional eager to grow in a supportive remote environment, we want to hear from you. Join us and help shape the next generation of customer service excellence.