Remote Customer Service Representative I – Billing Intake Specialist – Join brighthush’s Growing Team

About brighthush

brighthush is a forward‑thinking financial services holding company that empowers individuals and businesses to secure the capital they need to thrive. Founded in 2012, brighthush has grown to a vibrant workforce of 501‑1,000 employees, headquartered in the heart of Clayton, Missouri, and serving clients across the United States. Our mission is simple yet powerful: to deliver innovative, customer‑centric solutions that transform the way people manage risk and build financial resilience.

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. We invest in our people, providing a culture of collaboration, continuous learning, and recognition. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions are valued, your growth is accelerated, and your impact is felt across the organization.

Position Overview

We are seeking a dedicated Remote Customer Service Representative I – Billing Intake Specialist to join our expanding team. In this role, you will serve as the first point of contact for our clients, ensuring accurate and timely processing of billing inquiries, claims, and payments. You will work closely with cross‑functional teams—including underwriting, claims, and finance—to resolve issues efficiently and maintain the highest level of customer satisfaction.

As a remote position, you will enjoy the flexibility of working from anywhere in the United States while remaining an integral part of our collaborative, high‑performance culture. If you thrive in a fast‑paced environment, have a passion for problem‑solving, and are committed to delivering outstanding service, brighthush invites you to apply.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat, providing clear, courteous, and accurate information regarding billing, payments, and policy details.
• Process billing inquiries, payment adjustments, and claim submissions with meticulous attention to detail, ensuring compliance with company policies and regulatory requirements.
• Collaborate with underwriting and claims teams to resolve discrepancies, verify coverage, and expedite payment processing.
• Maintain accurate and up‑to‑date customer records in the CRM system, documenting all interactions and actions taken.
• Identify and report trends in billing issues, proposing process improvements to enhance efficiency and customer satisfaction.
• Adhere to established service level agreements (SLAs) and key performance indicators (KPIs), consistently meeting or exceeding targets.
• Participate in ongoing training sessions and knowledge‑sharing workshops to stay current on product offerings, policy changes, and industry best practices.
• Support the implementation of new billing tools and technologies, providing feedback from a frontline perspective.
• Assist in the preparation of monthly reports and dashboards for management review.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in business, finance, or a related field is a plus.
• Minimum of 1 year of customer service experience in a financial or insurance environment, preferably handling billing or claims.
• Strong verbal and written communication skills, with the ability to explain complex information in a clear, concise manner.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM or ticketing systems.
• Demonstrated ability to work independently in a remote setting, managing time effectively and meeting deadlines.
• High level of accuracy and attention to detail, especially when handling financial data.
• Problem‑solving mindset, with a proactive approach to identifying and resolving issues.
• Commitment to maintaining confidentiality and adhering to data protection regulations.

Preferred Qualifications

• Experience with billing software such as BillingWorks, Zuora, or similar platforms.
• Knowledge of insurance terminology, policy structures, and regulatory requirements (e.g., HIPAA, GLBA).
• Previous remote work experience, with a proven track record of maintaining productivity and collaboration.
• Multilingual abilities (Spanish, French, or other languages) to serve a diverse client base.
• Certification in Customer Service Excellence or related professional development credentials.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting client relationships.
• Analytical Thinking: Ability to interpret data, identify patterns, and recommend actionable solutions.
• Adaptability: Comfortable navigating changing priorities and evolving processes in a dynamic environment.
• Team Collaboration: Strong interpersonal skills, with a track record of working effectively across departments.
• Technology Savvy: Quick learner of new software and tools, with a knack for troubleshooting basic technical issues.
• Time Management: Skilled at juggling multiple tasks while maintaining high quality and meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we view every team member as a future leader. As a Billing Intake Specialist, you will have access to a structured career ladder that includes:

• Progression to Senior Billing Specialist, Billing Team Lead, or Claims Processing Manager.
• Cross‑training in underwriting, risk assessment, and financial analytics.
• Leadership development programs focused on communication, project management, and strategic thinking.
• Mentorship from seasoned professionals who guide your growth and help you set ambitious career goals.
• Regular performance reviews with clear metrics and actionable feedback to accelerate your advancement.

We also invest heavily in continuous learning, offering access to online courses, industry certifications, and conference sponsorships to keep you at the cutting edge of the financial services sector.

Work Environment & Company Culture

brighthush’s culture is built on transparency, innovation, and mutual respect. Even as a remote team, we maintain strong connections through:

• Weekly virtual town halls and team‑building activities.
• Open‑door leadership policy, encouraging direct communication with senior executives.
• Inclusive hiring practices that celebrate diversity and foster a sense of belonging.
• Flexible work hours that accommodate different time zones and personal commitments.
• Wellness initiatives, including virtual fitness classes, mental health resources, and a generous paid‑time‑off policy.

Our employees consistently rank brighthush as a top workplace for innovation, collaboration, and career satisfaction. Join us and experience a culture that values your voice, rewards your achievements, and supports your personal and professional growth.

Compensation & Benefits

While specific salary ranges are not disclosed in the posting, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and wellness resources.
• Flexible work arrangements and remote‑friendly infrastructure support.

Our benefits are designed to support your well‑being, financial security, and career aspirations.

How to Apply

Ready to take the next step in your career? Submit your application through our online portal or click the link below to explore this exciting opportunity:

We look forward to learning how your skills, experience, and passion align with brighthush’s mission to empower our clients and drive industry innovation. Join us and become part of a team that values excellence, collaboration, and continuous growth.