Remote Technical Customer Success Manager – Driving Adoption, Retention, and Expansion for Innovative Endpoint Management Solutions

About brighthush

brighthush is a trailblazing technology company that empowers IT teams worldwide to elevate their endpoint management capabilities. Since its founding in 2015, brighthush has grown into a dynamic organization of 51‑200 professionals, headquartered in Minneapolis, Minnesota, and serving a global customer base across diverse industries. Our flagship platform seamlessly integrates with Microsoft SCCM, Intune, and other leading tools, delivering powerful application delivery, automation, remediation, optimization, and end‑to‑end visibility. At brighthush, we believe that technology should be intuitive, scalable, and transformative—enabling organizations to focus on what matters most: innovation and growth.

Why Join brighthush?

As a Remote Technical Customer Success Manager, you will become the linchpin between brighthush’s cutting‑edge solutions and our customers’ success. You’ll work in a fully remote environment, collaborating with cross‑functional teams across the globe, while enjoying the flexibility and autonomy that comes with a distributed workforce. Our culture is built on curiosity, empathy, and a relentless pursuit of excellence. We celebrate diverse perspectives, encourage continuous learning, and reward results with competitive compensation and a comprehensive benefits package.

Role Overview

In this pivotal role, you will own a portfolio of enterprise customers, ensuring they derive maximum value from brighthush’s platform. You will be the primary advocate for your clients, translating technical features into tangible business outcomes, and driving adoption, retention, renewal, and expansion. Your influence will shape product roadmaps, customer support processes, and the overall customer experience.

Key Responsibilities

• Customer Champion: Serve as the main point of contact for your portfolio, building deep, trust‑based relationships with technical and executive stakeholders.
• Product Evangelist: Master brighthush’s solutions, the endpoint management ecosystem, and industry trends to articulate clear value propositions to both SysAdmins and C‑suite leaders.
• Strategic Communication: Maintain a consistent cadence of outreach—via email, webinars, one‑on‑one calls, and group workshops—to accelerate adoption, uncover upsell opportunities, and reinforce ROI.
• Renewal & Expansion Lead: Partner with Account Managers to manage the renewal cycle, identify expansion prospects, and secure multi‑year commitments.
• Data‑Driven Insights: Analyze customer usage patterns, support tickets, and market feedback to develop scalable playbooks that address common pain points and unlock new value.
• Advocate & Reference Builder: Cultivate a community of customer advocates, orchestrating case studies, reference programs, and success stories that showcase brighthush’s impact.
• Proactive Risk Management: Identify at‑risk customers early, develop mitigation plans, and collaborate with support and product teams to resolve issues swiftly.
• Process Improvement: Continuously refine internal workflows—customer onboarding, health scoring, escalation paths—to deliver a seamless, delightful experience.
• Cross‑Functional Collaboration: Work closely with Support, Product, Engineering, and Marketing to prioritize recurring issues, influence feature development, and align on go‑to‑market strategies.
• CRM & Success Platform Steward: Maintain accurate, up‑to‑date customer records in Salesforce, Gainsight, and other tools, ensuring data integrity and actionable insights.

Essential Qualifications

• Minimum of 2 years of experience managing customer relationships in a technical software environment.
• Proven track record of owning a book of business, meeting or exceeding quota, and driving revenue growth.
• Hands‑on experience as a SysAdmin, Network Engineer, or equivalent Level 3 technical role.
• Exceptional written and verbal communication skills, with the ability to tailor messaging for technical and executive audiences.
• Strong analytical mindset, adept at interpreting data to uncover trends and opportunities.
• Self‑motivated, highly accountable, and comfortable leading projects from conception to execution.
• Passion for technology and a genuine desire to serve a technically adept customer base.
• Proficiency with Salesforce, Gainsight, and other CRM/Customer Success platforms.

Preferred Qualifications

• Experience in the endpoint management or broader IT operations space.
• Background in SaaS or cloud‑native product environments.
• Knowledge of Microsoft SCCM, Intune, or similar tools.
• Experience with FSA/HSA, STD/LTD, or other employee benefit programs.
• Previous remote work experience in a distributed team setting.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless focus on delivering outcomes.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Influence & Negotiation: Skilled at persuading stakeholders across all levels.
• Technical Fluency: Comfortable navigating complex technical environments and translating them into business value.
• Data Literacy: Proficient in using analytics to drive decisions and measure success.
• Collaboration: Works effectively with cross‑functional teams, fostering a culture of shared ownership.
• Adaptability: Thrives in a fast‑paced, evolving product landscape.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We provide:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, certifications, and continuous learning platforms.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑departmental projects that broaden your skill set and visibility.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools such as Slack, Microsoft Teams, and Zoom.
• Flexible work hours that respect work‑life balance.
• A culture that celebrates wins, encourages experimentation, and values diverse perspectives.

Compensation & Benefits

We offer a competitive base salary paired with a robust incentive structure:

• $15,000 in annual incentive compensation for meeting or exceeding goals.
• Comprehensive medical, dental, and vision coverage.
• FSA or HSA with company contributions.
• Employer‑paid STD, LTD, AD&D, and life insurance.
• 401(k) plan with a 4% employer match.
• Unlimited paid time off and flexible scheduling.
• Parental leave and family‑friendly policies.
• Remote work stipend and equipment allowance.

How to Apply

Ready to take the next step in your career and help organizations unlock the full potential of their endpoint environments? Submit your application through the link below and join a team that values innovation, collaboration, and customer success.