[Remote] Customer Service Specialist II-2

Note: The job is a remote job and is open to candidates in USA. Republic Services is hiring a Customer Service Specialist II to provide prompt, professional support to residential and commercial customers. The role responds to service calls, inquiries, requests and complaints, resolves service issues, and records service information for billing, scheduling and tracking.

Responsibilities

• Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner
• Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
• Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes
• Log information about customer service interactions into systems; update in a timely and accurate manner to ensure that associates are able to track service inquiries and resolution
• Perform other job-related duties as required

Skills

• High School diploma or GED
• Six months of prior customer service experience in a high volume call center environment

Benefits

• Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans and vision coverage.
• Eligible employees can elect to participate in health care and dependent care spending accounts.
• Eligible employees can elect to participate in short- and long-term disability.
• Eligible employees can elect to participate in life insurance and accidental death & dismemberment insurance.
• Eligible employees can elect to participate in Employee and Family Assistance Program (EAP).
• Eligible employees can elect to participate in employee discount programs.
• Eligible employees can elect to participate in a 401(k) plan with a generous company match.
• Eligible employees can elect to participate in Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

Company Overview

Company H1B Sponsorship